A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat 9am-6pm CST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 61 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Monitronics below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Monitronics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Monitronics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Brink's Home.
Are you calling about an account you have with us?
I didn't catch that. Could you repeat your response? If you are calling about your account with us, please press one.
Otherwise, press two."
Excerpt from a call with Monitronics
Tuesday, January 16, 2024 9:48 PM
The first phone menu
"Thank you for calling Brink's Home.
Are you calling about an account you have with us?
I didn't catch that. Could you repeat your response? If you are calling about your account with us, please press one.
Otherwise, press two."
Excerpt from a call with Monitronics
Tuesday, January 16, 2024 9:48 PM
What are the hours and when should I call?
Monitronics operates the call center for this 800-447-9239 phone number Mon-Fri 7am-10pm, Sat 9am-6pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Monitronics call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Monitronics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Monitronics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Monitronics is Saturday.The most busy day to call is Tuesday, which averages 160% more phone calls by comparison.Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Monitronics is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Monitronics staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Monitronics
If you have time to do a bit of reading before you call Monitronics, we recommend you read over some of our problem-specific articles.
The warranty period for Monitronics security equipment is determined by the terms and conditions of the customer's specific service agreement. The duration may vary depending on the type of equipment and the agreement selected by the customer. Monitronics strives to provide high-quality and reliable security equipment, and the warranty covers any manufacturing defects or malfunctions that may occur during the specified period. In case of any issues, customers are encouraged to contact Monitronics' customer support for assistance and to ensure that the problem is promptly addressed. Overall, Monitronics aims to provide peace of mind to its customers by offering warranty protection for their security equipment.
Yes, you can control your Monitronics alarm system remotely. Monitronics offers a user-friendly mobile app that allows you to have full control over your system from anywhere, using your smartphone or tablet. With the app, you can arm and disarm your system, receive real-time notifications, adjust settings, and view event history. Whether you are at work, on vacation, or anywhere else, you can have peace of mind knowing that you have complete control and access to your alarm system. The app ensures convenience and flexibility, empowering you to actively manage and monitor your security system remotely, providing an added layer of protection and convenience for your home or business.
If your Monitronics alarm system loses power, there is no need to worry as it has built-in backup batteries. These batteries automatically activate when a power outage occurs, ensuring the continued functionality of your alarm system. During a power failure, your Monitronics system will be powered by these batteries, safeguarding your home or business. Once the power is restored, the system will switch back to using the regular power supply and the batteries will recharge for future use. This seamless transition ensures uninterrupted monitoring and protection of your property, providing you with peace of mind even during power outages.
Click the link above to get answers to just about any Monitronics customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Monitronics, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about credit report: "I'm trying to find out about it."
- From a call lasting 5m 38s , Oct 24, 2024 5:40 PM
Technical difficulties: "Yeah. Can you hear me?"
- From a call lasting 1m 17s , Mar 12, 2024 11:08 PM
Settling old account: "I'm trying to settle this old account that's still showing on my credit after my ex-wife was supposed to pay the bill."
- From a call lasting 12m 28s , Feb 14, 2024 5:44 PM
Information about why customers call Monitronics is extracted from issues that customers have reported to GetHuman.
This is Monitronics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Monitronics agent. This phone number is Monitronics's best phone number because 10,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-447-9239 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Monitronics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Monitronics has 1 phone number. It's not always clear what is the best way to talk to Monitronics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Monitronics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Monitronics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.