MetLife - Auto Insurance Customer Service

Phone Number & Contact Information

800-638-5433
Toll-free·Calls Customer Service·Most popular MetLife - Auto Insurance number
Q:How do I get a live human at MetLife - Auto Insurance?
A:Calling this MetLife - Auto Insurance number should go right to a real human being
Q:Does MetLife - Auto Insurance offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
Read below for more aboutgetting a repmenuspromptshold timesbusy times

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this MetLife - Auto Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this MetLife - Auto Insurance number should go right to a real human being
In fact, much of this information on this page is superfluous because this MetLife - Auto Insurance phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

MetLife - Auto Insurance operates the call center for this 800-638-5433 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,334 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MetLife - Auto Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MetLife - Auto Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MetLife - Auto Insurance is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 1,334 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call MetLife - Auto Insurance is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this MetLife - Auto Insurance number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

My Experience Calling 800-638-5433

Feb 6, 2024

Calling this number seems to be totally ineffective if you aren't already a client, thanks to what appears to be a bizarre "3 strikes and you're out" rule. When you call this number, the first thing you notice is that you're told you have reached Farmers Insurance, not MetLife. This is because Farmers now owns MetLife, after it completed an acquisition of MetLife in 2021, meaning MetLife's home and auto insurance programs are now under the Farmers umbrella.

When calling this number, you're asked about things such as auto claims, making a payment on your bill and other possible actions for policy holders. You're also given the option to request a specific person by giving their extension.

However, getting a new policy or getting information is not one of the available options, and there's no way to get past this chokepoint. If you go through the menu without giving a choice the first time, you're given a more complete breakdown of the options, with a button on your keypad attached to each one of them.

The system will go through all of the options a total of three times, giving you the number options on the keypad on the second and third tries. If you fail to make a valid entry after three turns through the automated system, you'll be taken to a message that says that your call cannot be completed at this time, and you should try your call again later. At that point, the system will automatically hang up.

The caller doesn't have any recourse or any way to stay on the line; you're only given three chances to make a valid entry, and it must be something that's attached to already holding a policy with Farmers.

Overall, I think this is a rather inefficient setup that forces the potential customer to find an alternate option for getting a quote if they're not yet in the Farmers family. This number doesn't appear to be the only number for Farmers, so it's possible that they only intend this number for existing clients to help cut down on wait time. The fact that the system only allows you three chances before you're disconnected supports this theory. It appears that Farmers wants to minimize wait times for its existing clients, and it's willing to sacrifice those who aren't clients in order to prioritize the people already paying them.

As such, I would likely use this number if I were already a Farmers client, as it appears the company cares about cutting back on wait times. However, I'd look elsewhere if I was trying to find quote information.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is MetLife - Auto Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MetLife - Auto Insurance agent. This phone number is MetLife - Auto Insurance's best phone number because 8,004 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-638-5433 include and other customer service issues. Rather than trying to call MetLife - Auto Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, MetLife - Auto Insurance has 1 phone number. It's not always clear what is the best way to talk to MetLife - Auto Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for MetLife - Auto Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MetLife - Auto Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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