MetLife - Auto Insurance Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about MetLife - Auto Insurance customer service, archive #1. It includes a selection of 1 issue(s) reported June 1, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Christopher Adams, and I currently have dental and auto insurance policies with you under #[redacted]. I have been a customer for almost 4 years for dental and close to a year for auto insurance. I renewed my policy for an additional 6 months in February of this year, and it was up on February 24, [redacted]. I paid my full premium of $1,[redacted] after speaking with a representative who guided me through the process. My autopay was stopped as I requested since I paid in full. However, unexpectedly, four months later in early May, I received a bill stating I owed over $[redacted]. I was never informed about any additional fees, and it was a surprise to me. I tried to resolve this with a customer service representative, but I found the assistance lacking. I value your insurance services and was planning to continue with your company long-term, but this experience has left me disappointed. I hope this issue can be resolved promptly. Thank you for your attention to this matter. Respectfully, Christopher A.
Reported by GetHuman737291 on Friday, June 1, 2018 2:17 AM
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