Merrell.com Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Merrell.com?
A:Calling this Merrell.com number should go right to a real human being. You can also use our free service that can talk to Merrell.com for you and report back. Q:
Does Merrell.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Merrell.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Merrell.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Merrell.com number should go right to a real human being
Below are some clips we've found from Merrell.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Wolverine Worldwide.
You may experience elevated wait times. We apologize for the inconvenience.
Please note, our standard shipping can take up to ten business days to deliver.
Thank you for calling Meryl dot com customer service.
This call may be monitored or recorded for training purposes.
Please press one to place or check on an order and any billing related questions.
Please press two for product information."
Excerpt from a call with Merrell.com
Sunday, February 25, 2024 4:23 PM
The first phone menu
"Thank you for calling merrill dot com customer service.
This call may be monitored or recorded for training purposes.
Please press one to place or check on an order in any billing related questions.
Please press two for product information."
Excerpt from a call with Merrell.com
Monday, June 3, 2024 9:11 PM
In fact, much of this information on this page is superfluous because this Merrell.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Merrell.com operates the call center for this 800-288-3124 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 70 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Merrell.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Merrell.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Merrell.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Merrell.com is Sunday. The most busy day to call is Wednesday, which averages 133% more phone calls by comparison. Again, this is based on a sample of 70 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Busiest
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Merrell.com
In summation, the best day to call Merrell.com is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Merrell.com
Below is a sample of recent calls to Merrell.com, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about women's leather shoes: "I have been waiting for six months and checking every month, but I can't find the women's leather shoes I need in black."- From a call lasting 5m 56s , Jun 19, 2024 7:44 PM
Quality issue with hiking boots: "One of the tabs where the shoelace goes through on my hiking boots came loose, wondering if they are guaranteed for a certain amount of time."- From a call lasting 3m 22s , Mar 22, 2024 11:04 PM
Order status inquiry: "I placed an order on Friday but haven't received a confirmation or order number yet."- From a call lasting 8m 12s , Feb 25, 2024 4:23 PM
Conclusion and closing notes
This is Merrell.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Merrell.com agent. This phone number is Merrell.com's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-3124 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Merrell.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Merrell.com has 1 phone number. It's not always clear what is the best way to talk to Merrell.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Merrell.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Merrell.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.