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Merrell.com Customer FAQ

Top Answers & How-to Guides

What is Merrell.com's Phone Number?

The question we are asked most often is about how to talk to Merrell.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are Merrell shoes suitable for hiking?

Yes, Merrell shoes are highly suitable for hiking. Designed to provide ultimate comfort, support, and durability, Merrell shoes are...
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Returns & Exchanges

What is Merrell's return and exchange policy?

Merrell offers a hassle-free return and exchange policy for online purchases. If you are not satisfied with your purchase for any reason,...
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Store Locations

Where can I find my nearest Merrell store?

To find your nearest Merrell store, we have made it convenient for you to locate our retail locations. Simply visit our website and...
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Warranty

What is the warranty on Merrell products?

Merrell offers a warranty on all their products, ensuring the quality and durability of their items. The warranty varies depending...
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Order Status

Can I track the status of my order?

Yes, you can easily track the status of your order on Merrell.com. Once your order has been processed and shipped, you will receive...
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Shipping

Does Merrell offer international shipping?

Yes, Merrell offers international shipping to select countries. However, the availability of international shipping may vary depending...
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Payment Methods

What payment methods does Merrell accept?

Merrell.com accepts various payment methods to provide customers with convenient and secure transactions. For online purchases, you...
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Product Features

Are Merrell shoes waterproof?

Yes, some Merrell shoes are waterproof. Merrell offers a variety of footwear options that are designed to provide waterproof protection....
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Are Merrell shoes suitable for hiking?

Yes, Merrell shoes are highly suitable for hiking. Designed to provide ultimate comfort, support, and durability, Merrell shoes are...
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Promotions

Are there any discounts or promotions currently available?

Yes, there are discounts and promotions currently available on Merrell.com. We offer various deals and offers on our website, including...
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Order Changes

Can I cancel or modify my order after it has been placed?

Yes, you can cancel or modify your order, but only if it has not yet been processed for shipment. We understand that situations may...
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Help me with my Merrell.com customer service issue

Ask any question you have about Merrell.com customer service. We will do our best to get you answers right away.
We look to the Merrell.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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