What is Merrell's return and exchange policy?

Merrell offers a hassle-free return and exchange policy for online purchases. If you are not satisfied with your purchase for any reason, you can return the item within 45 days of the original purchase date. The product must be in its original condition, unworn, and still have the tags attached. To initiate a return or exchange, you can either contact Merrell’s customer service or use the online returns portal. The customer is responsible for return shipping costs, unless the return is due to a defect in the product. Once the return is received and inspected, a refund will be issued to the original form of payment. Exchanges can also be made, and if the new item costs more, the difference will be charged to the customer. Overall, Merrell strives to provide a seamless and hassle-free return and exchange experience for their customers.