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Can I cancel or modify my order after it has been placed?

Asked 2 years ago
Once an order has been placed on merrell.com, the ability to cancel or modify it typically depends on the status of the order. If the order is still being processed and has not yet shipped, there may be options available to cancel or modify the details such as sizes or colors. However, if the order has already shipped, it cannot be changed, but customers generally have the option to initiate a return once the item is received. It is important to check the specific terms and conditions outlined on the website, as they can provide the most accurate and up-to-date information regarding order management policies. Customers should also be aware that prompt action is crucial since the window to cancel or modify an order can be limited. For further details on how to proceed with cancellation or modification requests, it is advisable to visit the relevant sections of the current website. This will provide guidance tailored to the latest policies and procedures in place at merrell.com.
Answered Jul 21st 2025

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