Merck & Co. Customer Service

Phone Number & Contact Info

Merck & Co.'s Best Phone Number

Calls Customer Service·Most popular Merck & Co. number

How do I talk to a live human at Merck & Co.?

A:Calling this Merck & Co. number should go right to a real human being

Does Merck & Co. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Merck & Co. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Merck & Co. number should go right to a real human being
In fact, much of this information on this page is superfluous because this Merck & Co. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Merck & Co. operates the call center for this 908-423-1000 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 184 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Merck & Co. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Merck & Co. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Merck & Co. is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 184 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Merck & Co.

In summation, the best day to call Merck & Co. is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Merck & Co. staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Merck & Co.

If you have time to do a bit of reading before you call Merck & Co., we recommend you read over some of our problem-specific articles.

What products does Merck & Co. offer?

Merck & Co. offers a diverse range of products across various therapeutic areas. As a global pharmaceutical company, Merck provides innovative prescription medications, vaccines, biologic therapies, and animal health products. They specialize in delivering solutions for critical healthcare challenges, spanning from cardiovascular and respiratory diseases to oncology, infectious diseases, and vaccines to prevent life-threatening illnesses. Merck's product portfolio includes well-known brands like Keytruda, Januvia, Gardasil, Propecia, and NuvaRing, among others. Their commitment to research and development enables the introduction of novel therapies for unmet medical needs. Merck aims to improve patients' lives worldwide by delivering high-quality and safe products that contribute to advancements in global health.

What is Merck’s stance on diversity and inclusion?

Merck & Co. values diversity and inclusion as fundamental pillars of their company culture. They firmly believe that diversity leads to innovation, creativity, and better problem-solving. Hence, Merck is committed to fostering an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. They actively promote diversity in their workforce, striving to reflect the diverse communities they serve worldwide. Merck supports various employee resource groups, networks, and initiatives to ensure equality and inclusivity across gender, race, ethnicity, sexual orientation, disability, and other dimensions of diversity. Their dedication to diversity and inclusion is not only the right thing to do but also crucial for driving innovation, progress, and meeting the needs of their global customer base.

Does Merck have a dividend program for shareholders?

Yes, Merck has a dividend program for its shareholders. As a company committed to creating long-term value for its investors, Merck consistently pays dividends on its common stock. The dividend amount and payment schedule are determined by the company's board of directors, taking into consideration various factors such as financial performance, cash flow, and overall business objectives. Dividends are typically paid quarterly, but the specific dates and amounts may vary. Shareholders who hold Merck common stock on record on the designated dividend record date are eligible to receive the declared dividends. Merck's dividend program aims to provide a reliable and attractive return to its shareholders, reflecting the company's commitment to delivering sustainable growth and rewarding investors.

Top Merck & Co. customer service problems

Click the link above to get answers to just about any Merck & Co. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Merck & Co.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Merck & Co. agent. This phone number is Merck & Co.'s best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 908-423-1000 include and other customer service issues. Rather than trying to call Merck & Co. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Merck & Co. has 1 phone number. It's not always clear what is the best way to talk to Merck & Co. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Merck & Co.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Merck & Co.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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