How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Mercedes Benz phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Mercedes Benz number should go right to a real human being
Below are some clips we've found from Mercedes Benz's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to the Mercedes Benz customer assistance center.
You can also visit us on the web at w w w dot m b u s a dot com.
To enable us to access your records, please enter your ten digit home phone number with the area code first."
Excerpt from a call with Mercedes Benz
Friday, March 8, 2024 9:39 PM
The first phone menu
"Welcome to the Mercedes Benz customer assistance center.
You can also visit us on the web at w w w dot m b u s a dot com.
To enable us to access your records, please enter your ten digit home phone number with the area code first.
Mercedes Benz PPO and lease offer disclaimer, press five.
To repeat this message, press zero.
For roadside assistance, press one.
For stolen vehicle tracking, Mercedes me, Mercedes me charge, and connected car services, press two."
Excerpt from a call with Mercedes Benz
Friday, February 9, 2024 9:31 PM
In fact, much of this information on this page is superfluous because this Mercedes Benz phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Mercedes Benz operates the call center for this 800-367-6372 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 580 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mercedes Benz phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mercedes Benz staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mercedes Benz is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 580 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Mercedes Benz is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mercedes Benz staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Mercedes Benz number?
Below is a sample of recent calls to Mercedes Benz, and their purpose. Are any of these similar to the reason you are trying to call?
Request for lease agreement: "We are in the process of changing our registration from Ohio to Maryland, and they're asking for a lease agreement to be sent to our email."
- From a call lasting 28m 10s , Mar 8, 2024 9:39 PM
More Ways to Contact Mercedes Benz Customer Service
There are of course other ways to contact Mercedes Benz customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Mercedes Benz will reply our your email.
As a last, sometimes only, resort- Mercedes Benz customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Mercedes Benz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mercedes Benz agent. This phone number is Mercedes Benz's best phone number because 3,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-367-6372 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Mercedes Benz first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Mercedes Benz has 2 phone numbers. It's not always clear what is the best way to talk to Mercedes Benz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mercedes Benz. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mercedes Benz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.