Mercedes Benz Customer Service

Phone Number & Contact Info

Mercedes Benz's Best Phone Number

800-367-6372
Toll-free·Calls Customer Service·Most popular Mercedes Benz number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Mercedes Benz?

A:Calling this Mercedes Benz number should go right to a real human being You can also use our free service that can talk to Mercedes Benz for you and report back.
Q:

Does Mercedes Benz offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

Mercedes Benz Customer Phone Numbers

Corporate Offices

201-573-0600
8:30am-5pm EST · Press 2 ·

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Mercedes Benz below.

Let us call and talk to Mercedes Benz for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Mercedes Benz phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Mercedes Benz number should go right to a real human being
Below are some clips we've found from Mercedes Benz's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Welcome to the Mercedes Benz customer assistance center.
You can also visit us on the web at w w w dot m b u s a dot com.
To enable us to access your records, please enter your ten digit home phone number with the area code first."
Excerpt from a call with Mercedes Benz
Wednesday, July 3, 2024 1:56 AM

The first phone menu

"Welcome to the Mercedes Benz customer assistance center. You can also visit us on the web at w w w dot m b u s a dot com. To enable us to access your records, please enter your ten digit home phone number with the area code first. Mercedes Benz PPO and lease offer disclaimer, press five. To repeat this message, press zero.
For roadside assistance, press one.
For stolen vehicle tracking, Mercedes me, Mercedes me charge, and connected car services, press two."
Excerpt from a call with Mercedes Benz
Friday, February 9, 2024 9:31 PM
In fact, much of this information on this page is superfluous because this Mercedes Benz phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Mercedes Benz operates the call center for this 800-367-6372 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 93 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Mercedes Benz call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mercedes Benz phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mercedes Benz staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Mercedes Benz is Sunday. The most busy day to call is Monday, which averages 450% more phone calls by comparison. Again, this is based on a sample of 93 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Mercedes Benz

In summation, the best day to call Mercedes Benz is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Mercedes Benz

If you have time to do a bit of reading before you call Mercedes Benz, we recommend you read over some of our problem-specific articles.

Can I lease a Mercedes Benz?

Yes, you can lease a Mercedes Benz. We offer competitive lease options for all our models. Leasing allows you to enjoy the luxury and performance of a Mercedes Benz without the long-term commitment of owning. With our flexible lease terms, you can choose the duration and mileage that best suits your needs. Our lease agreements also include comprehensive maintenance and service packages, providing peace of mind throughout your lease term. Additionally, we offer various lease-end options such as purchasing the vehicle or upgrading to a newer model. Leasing a Mercedes Benz provides an affordable and convenient way to experience the ultimate driving experience. Contact our dealership or browse our website to explore lease offers and find your dream Mercedes Benz today.

Can I customize the features of a Mercedes Benz?

Yes, Mercedes Benz offers a wide range of options for customers to customize the features of their vehicles. With our extensive customization program, you have the ability to personalize various elements according to your preferences. From interior upholstery and trims to exterior colors and wheel designs, you can create a bespoke Mercedes Benz that reflects your individual style. Additionally, our upgrade packages allow you to enhance performance, safety, and technology features, including advanced infotainment systems, driver assistance tools, and luxurious amenities. Whether you desire a sportier look or prefer a more elegant aesthetic, our customization options ensure that your Mercedes Benz perfectly suits your desires and needs. Explore the limitless possibilities and make your dream car a reality.

What is the warranty coverage for a new Mercedes Benz?

At Mercedes Benz, we offer a comprehensive warranty coverage for all our new vehicles to ensure the utmost satisfaction of our customers. Our new vehicle warranty lasts for a duration of 4 years or 50,000 miles, whichever comes first. This warranty covers repairs or replacements of defective parts and workmanship related issues that may arise during this period. Additionally, we provide a separate warranty for the corrosion protection of your vehicle that lasts for up to 4 years or 50,000 miles. For added peace of mind, our warranty also includes roadside assistance, which is available 24/7 throughout the duration of the warranty period. Our commitment to quality and customer satisfaction is reinforced by these extensive warranty offerings.

Top Mercedes Benz customer service problems

Click the link above to get answers to just about any Mercedes Benz customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Mercedes Benz, and their purpose. Are any of these similar to the reason you are trying to call?
Request for lease agreement: "We are in the process of changing our registration from Ohio to Maryland, and they're asking for a lease agreement to be sent to our email."
- From a call lasting 28m 10s , Mar 8, 2024 9:39 PM

More Mercedes Benz Customer Service Contacts

There are of course other ways to contact Mercedes Benz customer service besides the phone. Below we list the best ones, by medium.

Mercedes Benz Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Mercedes Benz will reply our your email.

Mercedes Benz Customer Help Desk / Web Support

mbusa.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Mercedes Benz customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Mercedes Benz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mercedes Benz agent. This phone number is Mercedes Benz's best phone number because 3,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-367-6372 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Mercedes Benz first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Mercedes Benz has 2 phone numbers. It's not always clear what is the best way to talk to Mercedes Benz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Mercedes Benz. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mercedes Benz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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