MercadoLibre Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access MercadoLibre customer support.

MercadoLibre's Best Contact Information


How do I contact MercadoLibre customer service?

A:MercadoLibre does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact MercadoLibre starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.

Does MercadoLibre offer 24 hour customer service?

A:Not by phone. But you can contact MercadoLibre 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact MercadoLibre Customer Service

There are other ways to contact MercadoLibre customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Help Desk / Web Support - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- MercadoLibre customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with MercadoLibre?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with MercadoLibre, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What are the shipping options on MercadoLibre?

MercadoLibre offers various shipping options to cater to diverse customer needs. Customers can choose between regular shipping and express shipping, depending on their urgency and location. Regular shipping generally takes a few business days for delivery and is available nationwide, ensuring widespread coverage. Express shipping, on the other hand, provides a faster delivery service and is ideal for customers who need their items urgently. Additionally, MercadoLibre allows customers to track their shipments through the platform, ensuring transparency and peace of mind. The shipping options provided by MercadoLibre aim to offer convenience, flexibility, and reliability to customers across the board, ultimately enhancing the overall shopping experience on the platform.

What payment methods are accepted on MercadoLibre?

On MercadoLibre, a variety of payment methods are accepted to make it convenient for users. You can choose to pay with credit or debit cards, including Visa, Mastercard, American Express, and Diners Club. Additionally, MercadoLibre offers its own digital wallet called Mercado Pago, which allows users to store funds and make payments directly from their account balance. Other supported payment options include bank transfers, prepaid cards, and cash payments through authorized payment centers or stores. MercadoLibre aims to provide a secure and flexible payment experience, catering to the needs and preferences of its users.

What is the buyer protection policy on MercadoLibre?

The buyer protection policy on MercadoLibre ensures a safe and secure shopping experience for all users. When purchasing through MercadoLibre, buyers are protected against misrepresented or faulty products, non-delivery, and payment fraud. If a buyer encounters any of these issues, they can open a case within the specified timeframe to initiate a resolution process. MercadoLibre collaborates with both buyers and sellers to resolve disputes through communication and negotiation. In case an agreement cannot be reached, MercadoLibre acts as an intermediary and may issue a refund to the buyer, ensuring their protection and satisfaction. It is recommended that buyers carefully review the product descriptions, seller ratings, and reviews to make informed decisions and maximize their shopping experience on MercadoLibre.

Top MercadoLibre customer problems and solutions

Click the link above to get answers to just about any MercadoLibre customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see MercadoLibre's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a MercadoLibre agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact MercadoLibre anyways and help you with your issue. Over the last 18 months, 1,326 customers like you have come in search of a phone number for MercadoLibre and helped us confirm they don't have one. Common reasons that people try to call MercadoLibre customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call MercadoLibre first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now MercadoLibre doesn't have any phone numbers. It's not always clear what is the best way to talk to MercadoLibre representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If MercadoLibre Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for MercadoLibre, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from MercadoLibre customers like yourself.

GetHuman does not provide call center services or customer support operations for MercadoLibre. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MercadoLibre. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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