Massachusetts Department of Unemployment Assistance Phone Number

Call Massachusetts Department of Unemployment Assistance customer service faster with GetHuman

617-626-6560
Customer service
  • Calls Massachusetts Department of Unemployment Assistance's Customer Service department
  • The average hold time is 3m
  • The current wait is approximately 6m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:30am
  • Popular issues for this call center: Eligibility question, Claims, Collecting benefits, Missed payments, and File application.
  • Reach a live Massachusetts Department of Unemployment Assistance agent: Calling the Massachusetts Department of Unemployment Assistance number above should go right to a real human being

Calling Massachusetts Department of Unemployment Assistance Customer Care at 617-626-6560

Be warned: This is not a working customer service phone number. The Commonwealth of Massachusetts apparently has simply changed its number and disconnected its old one, but most sources haven't yet gotten that information.

When I dialed, I received a message saying, "You have reached a non-working phone number for the Commonwealth of Massachusetts. Please check the directory and try your call again."

I had taken the number directly from here, so I searched online to see what I could find. On Boston University's website, the number I had dialed was listed as the number for Massachusetts Unemployment Assistance. On unemploymenthandbook.com, the same was true.

I dialed again, getting the same message as the first time. I then decided to try including a 1 before the area code, with no difference. At that point, I checked the Massachusetts Department of Unemployment's official website and found that this number does not appear anywhere on its site. Instead, it lists its phone number as (877) 626-6800, and its hours are 8:30 a.m. to 4:30 p.m. Eastern time Monday through Friday. It also includes an automated assistance line at (617) 626-6338.

Given that the automated message says you've reached a non-working number for the Commonwealth of Massachusetts, it's clear that this was an official number at one point. However, the Commonwealth has apparently changed its number fairly recently, and anyone who dials this number is simply wasting their time. This number cannot provide you with any assistance related to unemployment or anything else, as it has been disconnected.

Unfortunately, if this is the only number someone knows, they're in a tight spot because the automated system does not offer any information as to what number the customer tried to reach or where they might be able to find the information they need. Given how much false information is out there that this number is still correct, it might be a good idea for Massachusetts to explain what this number used to be and where those who need unemployment assistance might be able to find help. Either sending customers to the new number or having them explore the official website would be a good step in the right direction.

As it is, this number is completely unhelpful to anyone in Massachusetts who needs assistance with filing or tracking a claim with the Commonwealth. Obviously, I would not recommend using this number for anything.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

I put down that I obtained a part-time job but I didn’t. I did that a mistake so I don...
My name is Mimoza Rushi and I received your bill regarding the restaurant My husband an...
I have * weeks of Unemployment pay being withheld from me, I’ve tried contacting them v...
I need my funds released from hold I have done everything I was supposed to to do in o...
I have been filing my claims weekly for four weeks I had done anything I was supposed t...
I would like to appeal the amount I am receiving weekly.
On March **,**** my Monetary Document stated I qualified for the extension and I'd rece...
Azemina Rizvanbegovic DUA claimant...
I was hoping to receive a date as to when I will get my first unemployment payout of...
I said I wasn't a citizen on my application and I am. I want to have this changed on m...

Massachusetts Department of Unemployment Assistance Customer Phone Number 617-626-6560 - Stats

Phone number to dial617-626-6560
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Average wait3 minutes
Current wait6 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone
Quality of communication70%
Quality of help84%
Customer votes754
Information last updatedTue Feb 27 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Massachusetts Department of Unemployment Assistance's Best Toll-Free/800 Customer Phone Number

This is Massachusetts Department of Unemployment Assistance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Massachusetts Department of Unemployment Assistance agent. This phone number is Massachusetts Department of Unemployment Assistance's Best Phone Number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 617-626-6560 include Eligibility question, Claims, Collecting benefits, Missed payments, File application and other customer service issues. Rather than trying to call Massachusetts Department of Unemployment Assistance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Massachusetts Department of Unemployment Assistance has 1 phone number. It's not always clear what is the best way to talk to Massachusetts Department of Unemployment Assistance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Massachusetts Department of Unemployment Assistance?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Massachusetts Department of Unemployment Assistance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

For more general information about Massachusetts Department of Unemployment Assistance, other (non-phone) ways of contacting them, and for guidance on common customer issues, visit out Massachusetts Department of Unemployment Assistance Customer Service article.
Massachusetts Department of Unemployment Assistance Customer Service

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