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Massachusetts Department of Unemployment Assistance Customer FAQ

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What is Massachusetts Department of Unemployment Assistance's Phone Number?

The question we are asked most often is about how to talk to Massachusetts Department of Unemployment Assistance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Massachusetts Department of Unemployment Assistance Customer Questions

Can I work part-time and still collect unemployment benefits

Yes, you can work part-time while collecting unemployment benefits in Massachusetts. However, you must report your earnings each week you claim benefits. Your unemployment benefits may be reduced based on your part-time earnings. It’s important to ensure that you meet all eligibility requirements while working part-time.
Asked Feb 5, 2025 8:41 PM

How do I speak with a live rep at mass DUA

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 2, 2024 4:01 PM

How do I claim previous weeks unemployment that were just approved?

To claim previous weeks of unemployment that have just been approved in Massachusetts, you need to claim each week separately. You usually do this online through the Unemployment Insurance Online System. You need to provide information including the number of hours you worked and your gross earnings for each week. Remember, when answering the questions in your weekly claim, you should be answering for the week that just ended. If you worked during that week, report your gross earnings, not take-home pay. It's important to make claims for each week you are unemployed as soon as your allowed to ensure you receive all benefits you are eligible for.
Asked May 20, 2024 2:23 PM

Help me with my Massachusetts Department of Unemployment Assistance customer service issue

Claiming Unemployment Benefits

How Do I Claim Unemployment Benefits with the Massachusetts Department of Unemployment Assistance?

Applying for unemployment with DUA doesn't have to be an inconvenient hassle, not if you're armed with these tips and have the...

How Do I Apply for Unemployment Benefits with the Massachusetts Department of Unemployment Assistance?

This guide explains the simplest ways to apply for unemployment benefits in Massachusetts. If you would like to apply for...

How Do I Check My Unemployment Benefits with the Massachusetts Department of Unemployment Assistance?

Workers can check their unemployment benefits with the Massachusetts department of unemployment assistance online or by...

How Do I Check the Status of My Unemployment Claim with the Massachusetts Department of Unemployment Assistance?

This article will assist you with the process of applying for unemployment benefits with the Massachusetts Department of...

What should I do if I made a mistake on my unemployment claim?

If a mistake is found on an unemployment claim with the Massachusetts DUA, it is crucial to act quickly. The individual should...

How can I appeal a denial of my unemployment benefits?

If denied unemployment benefits in Massachusetts, carefully read the denial notice to understand the reasons and appeal...

Earnings and Job Searches

How do I report my earnings while receiving unemployment benefits?

When receiving unemployment benefits in Massachusetts, individuals must report any earnings accurately, typically when filing...

Can I work part-time and still receive unemployment benefits?

In Massachusetts, individuals receiving unemployment benefits can work part-time while maintaining eligibility, but specific...

What are the reporting requirements while receiving unemployment benefits?

When receiving unemployment benefits from the Massachusetts Department of Unemployment Assistance, individuals must report any...

Are there any online resources for job searching while on unemployment?

Individuals in Massachusetts can utilize various online resources to aid job searching while on unemployment, including the...

What happens if I move out of Massachusetts while receiving benefits?

If a person moves out of Massachusetts while receiving unemployment benefits, they may lose eligibility, as benefits depend on...

Eligibility and Payment

What are the eligibility criteria for unemployment benefits in Massachusetts?

In Massachusetts, eligibility for unemployment benefits requires individuals to have sufficient work history and earnings, be...

How long can I receive unemployment benefits in Massachusetts?

In Massachusetts, individuals may receive unemployment benefits for a maximum of 26 weeks within a one-year benefit year,...

How much money will I receive in unemployment benefits?

In Massachusetts, the unemployment benefit amount varies based on previous employment and earnings within a base period. The...

What is the maximum weekly benefit amount in Massachusetts?

The maximum weekly benefit amount for unemployment insurance in Massachusetts as of October 2023 is about $1,200. The actual...

When will I receive my first unemployment benefit payment?

The timing of the initial unemployment benefit payment in Massachusetts is variable, generally taking one to two weeks for...

Can I receive unemployment benefits if I quit my job?

Individuals who quit their job may not qualify for unemployment benefits from Massachusetts DUA unless they have a "good cause"...

What happens if I am denied unemployment benefits?

If someone is denied unemployment benefits in Massachusetts, they should review the determination letter for reasons like lack...

Are unemployment benefits taxable in Massachusetts?

In Massachusetts, unemployment benefits are taxable on both the federal and state levels. Recipients will receive a Form 1099-G...
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Massachusetts Department of Unemployment Assistance issues reported to GetHuman

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