Mon-Fri 8:30am-5:30pm EST · Press 8 · For the automated system, for payment processing systems and payment locations, press 1. For mobile ID, press 2. For customer service, press 3. For help scheduling an appointment, press 4.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Maryland Motor Vehicle Administration (DMV/RMV) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Maryland Motor Vehicle Administration (DMV/RMV) phone number to document the phone system.
Here is how our research team describes the way the Maryland Motor Vehicle Administration (DMV/RMV) phone system greets you: For the automated system, for payment processing systems and payment locations, press 1. For mobile ID, press 2. For customer service, press 3. For help scheduling an appointment, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 8 to reach a human
Below are some clips we've found from Maryland Motor Vehicle Administration (DMV/RMV)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Maryland Department of Transportation.
Motor Vehicle Administration. Please have your Maryland driver's license number, vehicle title number, or case number available, it may be needed to process your call.
For automated information, payment processing systems, and low location information, press one.
For questions regarding Maryland mobile ID, press two."
Excerpt from a call with Maryland Motor Vehicle Administration (DMV/RMV)
Monday, March 11, 2024 4:35 PM
The first phone menu
"Thank you for calling the Maryland Department of Transportation.
Motor Vehicle Administration. Please have your Maryland driver's license number, vehicle title number, or case number available, it may be needed to process your call.
For automated information, payment processing systems, and low location information, press one.
For questions regarding Maryland mobile ID, press two."
Excerpt from a call with Maryland Motor Vehicle Administration (DMV/RMV)
Monday, March 11, 2024 4:35 PM
What are the hours and when should I call?
Maryland Motor Vehicle Administration (DMV/RMV) operates the call center for this 800-950-1682 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 177 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Maryland Motor Vehicle Administration (DMV/RMV) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Maryland Motor Vehicle Administration (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Maryland Motor Vehicle Administration (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Maryland Motor Vehicle Administration (DMV/RMV) is Sunday.The most busy day to call is Monday, which averages 4700% more phone calls by comparison.Again, this is based on a sample of 177 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
Calling the Maryland Motor Vehicle Administration is a straightforward process, although the assistance I received was a little less than enthusiastic. When I called, I was immediately given confirmation that I'd reached the Maryland MVA and told to select from several options.
I chose the option for speaking to a customer service representative, and after a brief wait, I was connected to a representative. She asked how she could assist me, and I told her that I'd be moving to Maryland shortly and wanted to know how long I had after my move to get my new license. She said I'd need to get a Maryland license within 60 days of moving.
I asked what documentation I would need to get a Maryland license, and she asked whether I had a regular or commercial out-of-state license. I told her I carried a standard license, and she said that I'd have to surrender my valid out-of-state license and bring in my birth certificate and two forms of proof of my Maryland residence. She then noted with a degree of resignation in her voice that all of that information was available on the Maryland MVA's website.
I then asked her what kind of fees I'd need to pay, and she said the cost for a new Maryland license was $72. I told her that all of my questions were answered and thanked her for her time, and she quickly responded and immediately hung up.
While the information I received was good and helpful, the manner I received it made me feel a little less than valued as a customer. It felt like the representative was trying to hurry me off the phone and get me through as quickly as possible, and she gave the sense that my call was a waste of her time. Although I can understand that, as well as the desire to move people toward the website, the reality is that not everyone likes using the internet. Some people prefer a real human voice, and they'd rather not deal with a machine.
If the Maryland MVA wants to push its website, it can do so in a more friendly manner, or it can have its automated system recommend going to the website to cut down on wait times. Plenty of states do something like that, and it doesn't affect the mood of the call. Having the representative comment that the information was available online in the way she did made it feel like my call was unwelcome. When someone calls to get information, that's not the image you want to project.
Overall, I thought the information outweighed the atmosphere of the interaction. If I did need assistance from the Maryland MVA, I would use this number for help, but I'd hope for a more friendly customer service representative.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Maryland Motor Vehicle Administration (DMV/RMV)
If you have time to do a bit of reading before you call Maryland Motor Vehicle Administration (DMV/RMV), we recommend you read over some of our problem-specific articles.
To obtain a REAL ID in Maryland, you will need specific documents to establish your identity, Social Security Number (SSN), and Maryland residency. The required documents include proof of identity and age, such as an unexpired passport or birth certificate; evidence of SSN, like a Social Security card or W-2 form; two documents verifying Maryland residency, such as utility bills or a lease agreement; and finally, an immigration document if applicable. These documents must be original or certified copies and must be provided in person during your visit to the Maryland Motor Vehicle Administration (DMV/RMV). It is crucial to review the complete list of acceptable documents on the MVA website to ensure you bring the correct paperwork to avoid any delays or complications in the REAL ID application process.
Click the link above to get answers to just about any Maryland Motor Vehicle Administration (DMV/RMV) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Maryland Motor Vehicle Administration (DMV/RMV), and their purpose. Are any of these similar to the reason you are trying to call?
Driver's license inquiry: "I need assistance with my dad's driver's license that was expressed here, but never delivered and was sent back for some reason."
- From a call lasting 29m 32s , Aug 9, 2024 5:04 PM
Documentation requirements for license: "I have a Social Security, and I have a Jamaican passport."
- From a call lasting 11m 41s , Apr 5, 2024 3:52 PM
Check registration hold status: "I'm calling because I wanna see what the hold is on my registration."
- From a call lasting 17m 11s , Feb 26, 2024 2:28 PM
Information about why customers call Maryland Motor Vehicle Administration (DMV/RMV) is extracted from issues that customers have reported to GetHuman.
More Maryland Motor Vehicle Administration (DMV/RMV) Customer Service Contacts
There are of course other ways to contact Maryland Motor Vehicle Administration (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.
Maryland Motor Vehicle Administration (DMV/RMV) Customer Service Live Chat
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Maryland Motor Vehicle Administration (DMV/RMV) provides this option.
Maryland Motor Vehicle Administration (DMV/RMV) Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Maryland Motor Vehicle Administration (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Maryland Motor Vehicle Administration (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Maryland Motor Vehicle Administration (DMV/RMV) agent. This phone number is Maryland Motor Vehicle Administration (DMV/RMV)'s best phone number because 714 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-950-1682 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Maryland Motor Vehicle Administration (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Maryland Motor Vehicle Administration (DMV/RMV) has 2 phone numbers. It's not always clear what is the best way to talk to Maryland Motor Vehicle Administration (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Maryland Motor Vehicle Administration (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Maryland Motor Vehicle Administration (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
