Mary Kay Cosmetics Customer Service

Phone Number & Contact Info

Mary Kay Cosmetics's Best Phone Number

800-627-9529
Toll-free·Calls Customer Service·Most popular Mary Kay Cosmetics number
Q:

How do I talk to a live human at Mary Kay Cosmetics?

A:Press 1, 1, 3
Q:

Does Mary Kay Cosmetics offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Mary Kay Cosmetics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, 1, 3
Below are some clips we've found from Mary Kay Cosmetics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Mary Kay. Are you a Mary Kay independent beauty consultant? Thank you. Please note that unless you are calling about this My apologies, but I still didn't understand you.
Thank you. Please note that unless you are calling about the satisfaction guarantee, you should hang up and dial your appropriate success center during regular business hours.
For questions regarding the satisfaction guarantee, please press or say one."
Excerpt from a call with Mary Kay Cosmetics
Tuesday, March 26, 2024 5:58 PM

The first phone menu

"Are you a Mary Kay independent beauty consultant? My apologies, but I still didn't understand you. Are you a Mary Kay independent beauty consultant?
If you are a Mary Kay customer, please press one.
If you are a Mary Kay independent beauty consultant, press two."
Excerpt from a call with Mary Kay Cosmetics
Thursday, May 16, 2024 2:19 PM

What are the hours and when should I call?

Mary Kay Cosmetics operates the call center for this 800-627-9529 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 102 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mary Kay Cosmetics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mary Kay Cosmetics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Mary Kay Cosmetics is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 102 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Mary Kay Cosmetics

In summation, the best day to call Mary Kay Cosmetics is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mary Kay Cosmetics staffs the call center well on Wednesday.

Why Customers Call Mary Kay Cosmetics

If you have time to do a bit of reading before you call Mary Kay Cosmetics, we recommend you read over some of our problem-specific articles.

Are Mary Kay products tested on animals?

No, Mary Kay does not conduct animal testing on any of its products. The company has a long-standing commitment to the principles of humane product testing. Mary Kay is a member of the Institute for In Vitro Sciences, which promotes the development and acceptance of non-animal testing methods. All of their products go through rigorous safety assessments and quality testing, ensuring they are safe and effective for use by their customers. Mary Kay also supports and invests in research programs that advocate for alternative testing methods, such as their partnership with the Human Epidermis Model Lab at the Institute for Biomedical Sciences. Their dedication to cruelty-free cosmetics has earned Mary Kay the Leaping Bunny certification, guaranteeing that their products are 100% cruelty-free.

What is the Mary Kay satisfaction guarantee?

The Mary Kay satisfaction guarantee ensures complete customer satisfaction with our products. If for any reason you are not satisfied with a Mary Kay product purchased from an Independent Beauty Consultant, you may return it within 30 days of purchase for a full refund or exchange. This guarantee applies to all Mary Kay skin care, color cosmetics, and fragrance products. Simply contact your consultant or our customer service department to initiate the return process. Please note that the product must be returned in its original packaging and condition. At Mary Kay, we are committed to providing exceptional products and services, and our satisfaction guarantee is a testament to our dedication to our valued customers.

What products does Mary Kay offer?

Mary Kay offers a wide range of skincare and beauty products to cater to diverse needs and preferences. Their product line includes cleansers, moisturizers, serums, masks, and exfoliators for comprehensive skincare. Makeup enthusiasts can choose from a variety of foundations, concealers, powders, blushes, eyeshadows, mascaras, and lipsticks, tailored for various skin tones. Mary Kay also offers fragrance options to suit different styles and occasions. Additionally, they provide specialized products for body care, sun protection, and men's grooming. The brand emphasizes scientific research and innovation, ensuring high-quality formulations that deliver visible results. With Mary Kay's extensive product offerings, customers can create a complete beauty regimen to enhance their natural beauty and express themselves confidently.

Top Mary Kay Cosmetics customer service problems

Click the link above to get answers to just about any Mary Kay Cosmetics customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Mary Kay Cosmetics, and their purpose. Are any of these similar to the reason you are trying to call?
Initial greeting: "Hello?"
- From a call lasting 3m 29s , Apr 25, 2024 8:36 PM

More Mary Kay Cosmetics Customer Service Contacts

There are of course other ways to contact Mary Kay Cosmetics customer service besides the phone. Below we list the best ones, by medium.

Mary Kay Cosmetics Customer Help Desk / Web Support

marykay.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Mary Kay Cosmetics customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Mary Kay Cosmetics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mary Kay Cosmetics agent. This phone number is Mary Kay Cosmetics's best phone number because 612 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-627-9529 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Mary Kay Cosmetics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Mary Kay Cosmetics has 1 phone number. It's not always clear what is the best way to talk to Mary Kay Cosmetics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Mary Kay Cosmetics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mary Kay Cosmetics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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