Mars Chocolate Customer Service

Phone Number & Contact Info

Mars Chocolate's Best Phone Number

800-551-0702
Toll-free·Calls Customer Service·Most popular Mars Chocolate number
Q:

How do I talk to a live human at Mars Chocolate?

A:Press 0
Q:

Does Mars Chocolate offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Mars Chocolate phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the Mars Chocolate phone system greets you: For information on where to buy our products, press 1. To understand our date codes, press 2. For allergen information, press 3. To learn about our coupon policy, press 3. For suggestions, press 4. To speak to a customer care representative, press 0.
Below are some clips we've found from Mars Chocolate's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Snickers. If you're calling for information about where to buy our products, press one. If you need help reading our date codes, press two."
Excerpt from a call with Mars Chocolate
Tuesday, March 12, 2024 9:10 PM

The first phone menu

"Thanks for calling Snickers. For our idea or suggestion policy, press five. To repeat these options, press nine. To speak to a consumer care representative, press zero.
If you're calling for information about where to buy our products, press one.
If you need help reading our date code, press two."
Excerpt from a call with Mars Chocolate
Monday, May 13, 2024 3:41 PM

What are the hours and when should I call?

Mars Chocolate operates the call center for this 800-551-0702 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 78 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mars Chocolate phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mars Chocolate staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Mars Chocolate is Wednesday. The most busy day to call is Monday, which averages 78% more phone calls by comparison. Again, this is based on a sample of 78 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Mars Chocolate

In summation, the best day to call Mars Chocolate is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mars Chocolate staffs the call center well on Wednesday.

Why Customers Call Mars Chocolate

If you have time to do a bit of reading before you call Mars Chocolate, we recommend you read over some of our problem-specific articles.

Are Mars Chocolate products kosher?

Yes, Mars Chocolate offers a range of kosher-certified products. We understand and respect the dietary needs and preferences of our consumers, and that's why many of our Mars Chocolate products are certified kosher. Look for the kosher symbol on our packaging or check our website for a list of our kosher-certified products. We work closely with recognized kosher certification agencies to ensure that our products meet all the necessary requirements and standards. This means that these products are made using ingredients, processes, and equipment that comply with kosher guidelines. Whether you're looking for a kosher treat for yourself or for sharing with loved ones, Mars Chocolate has you covered with our delicious and kosher-certified offerings.

How Do I Send Feedback to Mars Chocolate?

Mars Chocolate encourages its customers to give feedback.Follow these helpful tips if you have comments, concerns, or questions.

Are Mars Chocolate products suitable for vegans?

Yes, Mars Chocolate offers some products that are suitable for vegans. We understand the importance of catering to different dietary preferences and have developed a range of vegan-friendly options. Our vegan chocolate products are free from any animal-derived ingredients, including dairy, eggs, and honey. These products are made with plant-based alternatives to achieve a similar taste and texture to our non-vegan chocolates. It's important to note that while these products are suitable for vegans, they are still manufactured in facilities that handle milk and other allergens. However, we take stringent measures to prevent cross-contamination. For those seeking delicious indulgence while adhering to a vegan lifestyle, our vegan chocolate range is a fantastic choice.

Top Mars Chocolate customer service problems

Click the link above to get answers to just about any Mars Chocolate customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Mars Chocolate, and their purpose. Are any of these similar to the reason you are trying to call?
Question about purchasing app: "May I talking with Mark? Right?"
- From a call lasting 5m 30s , May 28, 2024 11:44 AM
Inquiry about chocolate: "I was wondering if you could look up my name and see the best enjoyed before date."
- From a call lasting 3m 12s , Mar 14, 2024 10:31 PM
Missing caramel chocolates: "My bag of Dove chocolate is missing most of the caramel pieces which is my favorite."
- From a call lasting 12m 47s , Mar 12, 2024 9:10 PM
Foreign object found: "I find hair in my Snickers bar."
- From a call lasting 3m 20s , Feb 29, 2024 4:42 AM
Foreign object found in product: "I found a fingernail in the Snickers bar."
- From a call lasting 24m 46s , Feb 29, 2024 4:16 AM
Concern about Galaxy bar size: "I recently purchased a Mars Galaxy bar, and it was very, very small."
- From a call lasting 2m 45s , Feb 29, 2024 4:12 AM

More Mars Chocolate Customer Service Contacts

There are of course other ways to contact Mars Chocolate customer service besides the phone. Below we list the best ones, by medium.

Mars Chocolate Customer Help Desk / Web Support

mars.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Mars Chocolate customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Mars Chocolate's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mars Chocolate agent. This phone number is Mars Chocolate's best phone number because 3,420 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-551-0702 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Mars Chocolate first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Mars Chocolate has 1 phone number. It's not always clear what is the best way to talk to Mars Chocolate representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Mars Chocolate. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mars Chocolate. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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