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Customer service
Current Wait: 7 mins (4m avg)
Hours: 7am-4pm PST; best time to call: 9am
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Reasons customers like you called recently

Whenever I've been offline overnight or for hours, I login my username and password but...
Called and sent back to website which is useless. Mail me a code for *FA to *****@***.com
Lost password and habe a new phone *, cant recover psw
i am desperate to get my email *****@***.com back from suspension for a reaso...
I can’t access my Mail Or get into my account I need help bad
Hi cannot assist with my email asking for password
Trying to upgrade my email!!*Forgot password!!*Do not have passwords on server!!*Please...
because I've been getting several E-mails from you saying this*Hi Member,**Jus...
Dear member, our system has detected irregular activity related to your accoun...
I keep having to change my password as I get irregular activity messages. FOUR times in...
It keeps saying "The email address you entered doesn't exist, please check your entry...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on's Phone-Based Customer Care is a web-based email service and online news portal. Founded in 1995, is one of the oldest email services of its type. Because of its availability and longevity, it isn't surprising that gets lots of customer service requests each and every day.

It should be noted that offers both a free and premium service. Phone support is not available for those who use the free service. These customers must use the company's online support request form.

Why Do People Call Customer Support?

People call customer support for a range of reasons, including:

  • Technical support
  • Reporting hacking or identity theft
  • Reporting problems with subscriptions
  • Getting access to a locked account
  • Billing issues
  • Questions about using services

Best Practices for Calling Customer Service

Only premium account holders are able to call for customer service. before you can use the service. There are several things that you can do to ensure that your call will be handled quickly and professionally:

  • Make sure you are calling the right number. has separate numbers for people calling from within the United States and those calling from outside the country.
  • Call during business hours. phone support is available from 10 am to 7 pm Eastern time.
  • Have relevant documents handy. These may include correspondence from, screenshots, error messages, or billing statements.
  • Have your device or computer in front of you so that you and the customer service representative can troubleshoot together.
  • Be able to take notes during your call: Pen and paper is a good choice.

How do Consumers Feel About Calling Customer Service?

There does not appear to be a pattern of complaints about phone-based customer service online or in the news media. Customers of the Premium service appear to be satisfied with the value they are getting.

What Kind of Issues can Customer Service Representative Resolve? is an online service, making it possible for customer service agents to resolve issues over the phone without requiring real-life action such as returning equipment. customer service can help you make the most of your email service. Representatives can also troubleshoot problems, assist with password changes, help you get back into a locked account, detect hacking or help with billing problems.

What Can't Be Resolved With a Call to Customer Service? customer service representatives may be able to help troubleshoot an incompatibility between the web-based email service and your hardware or software. If an incompatibility exists, the representative may be able to suggest a workaround, but you will ultimately have to replace your hardware or software if the problem persists.

What Should You Do If You Have an Unsuccessful Call with

If your call to Premium customer service doesn't provide an answer to your question or resolve your concern, don't fret. You still have options.

Review the notes you took during your call. If you didn't take notes, write down what you remember from your conversation with customer service. These notes can be helpful if you have to escalate your case.

Next, call back. Remember: You are paying for this additional level of service and have a right to competent customer care. Explain to the next representative that you speak to that this is your second call and what didn't work out with the first call. The next person you speak to might have more experience or better training and will be able to resolve your issue.

If using the phone doesn't work, you could try submitting a support request through the company's online form. This may be a slow process, as the form is for free accounts, but a different set of eyes on your case may make a difference.

Customer Number 855-269-2217 - by the Numbers

Phone number to dial855-269-2217
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours7am-4pm PST
Best time to dial9am
Navigate phone maze to a humanDirect Support For Premium Accounts
Average wait
Current wait7
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication88%
Quality of help81%
Customer votes484
Information last updatedMon Jan 30 2023 09:00:00 GMT+0000 (Coordinated Universal Time)'s Best Toll-Free/800 Customer Phone Number

This is's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a agent. This phone number is's Best Phone Number because 5,244 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-269-2217 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, has 1 phone number. It's not always clear what is the best way to talk to representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting - by phone or otherwise

While 855-269-2217 is's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for

What is GetHuman's Relationship to

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our USAA Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AAA Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like USAA or AAA. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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