A:Direct Support For Premium Accounts.Our free phone can also navigate phone menus to get a live human at Mail.com for you.
Q:
Does Mail.com offer 24 hour customer service?
A:Not at this number; hours here are 7am-4pm PST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Mail.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Mail.com phone number to document the phone system.
Here is how our research team describes the way the Mail.com phone system greets you: Thank you for calling; we will connect you with the next available teammate.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct Support For Premium Accounts
What are the hours and when should I call?
Mail.com operates the call center for this 855-269-2217 phone number 7am-4pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 145 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Mail.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mail.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mail.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mail.com is Saturday.The most busy day to call is Monday, which averages 386% more phone calls by comparison.Again, this is based on a sample of 145 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
When dialing Mail.com's 855-269-2217 customer service number, I discovered that this number is actually meant to be used only by premium customers of the company. This number is intended as a perk to its paid customers, and the site warns you of the need to have your email address and customer information ready when you call.
However, if you present yourself as a potential new customer for basic questions, the staff will offer support. When I called, I had no wait time whatsoever, as I was immediately connected to a staff member as soon as the opening message finished. The representative asked for my email address to confirm I was a premium member. I don't have an account with Mail.com, but I told the representative that I was looking at possibly getting an account and wanted to know the differences between the free and premium options.
The representative told me that one of the benefits to getting the premium account included the ability to use Mail.com in conjunction with other email programs, such as Thunderbird or Outlook Express. Additionally, if I wanted to get all of my emails in one place, using the premium version could ensure that I got all emails directed to one specific hub, regardless of which address the sender used for me.
The representative also said that the phone number could be called for technical support if I was a paid member, something that was not available to free members for anything beyond the basic questions.
He then mentioned two other major benefits: the ability to go ad-free with my emails and the option to get an automatic receipt whenever anyone read one of my emails. After explaining each of those features, he asked me if I had any questions beyond what he'd answered, and I asked what the price was. He said it was normally $39 a year, but sales occasionally happened and I could sometimes get a discount. He then thanked me for calling Mail.com and wished me a nice day.
Overall, I thought this was a good experience and far more helpful than it needed to be. Given that this number is only meant to be used by premium customers, I wouldn't have been surprised to find a block feature to keep unauthorized users away from this number. The fact that there isn't one and representatives are still willing to help says a lot about this team's commitment to customer service.
The fact that phone support is quick and easy also speaks highly of Mail.com's service team. It would be very easy to shift all support to the internet, but Mail.com seems to recognize that online support often isn't as easy as actually talking to a live person who can help right away. By offering that option and making it helpful, the company offers a better experience overall. If I were a premium customer, I would definitely use this number.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Mail.com
If you have time to do a bit of reading before you call Mail.com, we recommend you read over some of our problem-specific articles.
Most individuals locked out of their accounts are victims of hacking. Through no fault of their own, hackers use a virus to attack Mail.com servers and send spam from users' email addresses without their knowledge. To avoid such situations, ensure to keep your personal information and passwords safe. Also, have a backup email address for these situations to prevent losing relevant data if your account gets blocked permanently.
Click the link above to get answers to just about any Mail.com customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Mail.com, and their purpose. Are any of these similar to the reason you are trying to call?
Recovering account password: "I was logged off, and then when I try to log in, my password wasn't working."
- From a call lasting 2m 20s , Dec 2, 2024 3:03 PM
Accessing support website: "Now you said I go to support dot what?"
- From a call lasting 2m 52s , Nov 22, 2024 5:43 PM
Reset email password: "My grandson got a hold of my phone, he accidentally deleted my mail, and I can't remember my password."
- From a call lasting 14m 47s , Nov 22, 2024 5:21 PM
Issues with email login: "I cannot log in in."
- From a call lasting 1m 29s , Nov 7, 2024 4:35 PM
Trouble logging into email: "I'm having trouble logging in; it won't let me log in."
- From a call lasting 4m 23s , Oct 30, 2024 3:08 PM
Inquiring about premium services: "Can you tell me about it and the pricing?"
- From a call lasting 4m 5s , Oct 3, 2024 4:48 PM
Information about why customers call Mail.com is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Mail.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Mail.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mail.com agent. This phone number is Mail.com's best phone number because 5,244 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-269-2217 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Mail.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Mail.com has 1 phone number. It's not always clear what is the best way to talk to Mail.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mail.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mail.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
