Mail.com Customer FAQ

If you're unable to access your email after entering your password, ensure that you're entering the correct password, paying attention to capitalization and special characters. You may also want to check if your keyboard’s Caps Lock is on. If you've forgotten your password, look for the password recovery option on the login page to reset it. Additionally, check your internet connection or try accessing your email from a different browser.

If you're locked out of your Mail.com email account and it doesn't recognize your email, ensure that you've entered the correct email address and password. You can try resetting your password by following the prompts on the login page. If the issue persists, refer to the recovery options provided during the login process. Please note, the most up-to-date contact information is available through a link right here on this page.

If you've received an email claiming your Mail.com account will be deactivated, it's important to verify its authenticity. Check for signs of phishing, such as incorrect sender addresses, spelling errors, or unusual requests for personal information. Legitimate emails from Mail.com will typically address you by your name and maintain a professional tone. If you're unsure, avoid clicking any links in the email and consider logging into your Mail.com account directly through the official website to check for any alerts or messages.

We cannot assist with specific account recovery or access issues. However, if your account has been disabled, please check for any recovery options provided by Mail.com on their website. There may be procedures to follow to attempt to regain access to your important information.

To delete your Mail.com account, log in and go to the “Account Settings.” From there, select the option to delete your account. Follow the prompts to confirm the deletion. Ensure that you have backed up any important data before proceeding, as this action is irreversible.