Mail.com Customer FAQ

To delete your Mail.com account, log in and go to the “Account Settings.” From there, select the option to delete your account. Follow the prompts to confirm the deletion. Ensure that you have backed up any important data before proceeding, as this action is irreversible.

If you're unable to sign in due to an invalid password, try resetting your password using the "Forgot your password?" link on the login page. You'll need to enter your email address to receive a password reset link. Follow the instructions provided in the email to set a new password.

We're sorry to hear you're having trouble locating some of your older emails. If your emails are missing from your Mail.com inbox and they are not in your trash or other folders, it's possible that these mails were either deleted or not backed up appropriately. Due to privacy and data protection laws, Mail.com can't retrieve individual emails that have been permanently deleted from an account. However, it's always a good idea to check your account settings to ensure they are not set to automatically delete emails after a certain period. We recommend changing your settings to prevent this from happening in the future.

If your home page and emails are not loading when you log in at Mail.com, it might be due to several factors. You could be having issues with your internet connection. If that's not the case, you might need to clear your browser's cache and cookies. Sometimes, outdated browser versions could also be the root of the problem, so making sure your browser is up-to-date can help. Additionally, try disabling any browser extensions or plugins which might interfere with the loading process of the page. Firewall or antivirus settings could also potentially block pages from loading, so checking these could be useful too.

Sorry to hear that you're experiencing this issue. It could be due to a slow internet connection, browser issues, or a temporary glitch from Mail.com's side. Here's what you can do: First, try refreshing the page. If that doesn't work, clear your browser cache and cookies or try using a different browser. Alternatively, try accessing your account from a different device or in a private/incognito browser window. If everything is still blank, there may be a system issue at Mail.com. Rest assured that their team will usually pick up such issues quickly and resolve them.