Current Wait: 6 mins (4m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 2pm
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Get to a live person fastest: Keep hitting '0' at the first female voice prompt and continue with '0' at the man's voice that begins "sorry..." each time until the woman's voice returns. At the end of her message, you will be transferred to an operator during business hours 9-5 EST
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