Lumosity Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Lumosity?
A:Directs to online support, or leave a message to receive a response in three days. You can also use our free service that can talk to Lumosity for you and report back. Q:
Does Lumosity offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 14 minutes. The longest hold times are on Thursday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Lumosity below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Lumosity phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs to online support, or leave a message to receive a response in three days
Below are some clips we've found from Lumosity's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Lumosity.
For a faster response or for questions not directly related to billing, please contact us at help dot Lumosity dot com.
That's help dot l u m o s I t y dot com.
Please allow two business days for answers to all online requests.
If you'd like to leave a voice mail, we will do our best to get back to you via email in three business days.
When leaving a voice mail, please slowly spell out your full name and email address associated with your Lumosity account.
If you don't remember the email address tied to your account, then please provide us with the transaction ID which can be found right next to our phone number on your billing statement and the best email address to contact you."
Excerpt from a call with Lumosity
Saturday, July 20, 2024 6:42 PM
What are the hours and when should I call?
Lumosity operates the call center for this 877-777-0502 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 69 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Lumosity call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lumosity phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lumosity staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lumosity is Monday. The most busy day to call is Thursday, which averages 240% more phone calls by comparison. Again, this is based on a sample of 69 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Quietest
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
The best time to call Lumosity
In summation, the best day to call Lumosity is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lumosity staffs the call center well on Monday.
Why Customers Call Lumosity
If you have time to do a bit of reading before you call Lumosity, we recommend you read over some of our problem-specific articles.
Is there a free trial period for Lumosity?
Yes, Lumosity offers a free trial period for new users. During this trial period, users can access a limited number of brain training games and exercises to experience the benefits of Lumosity's cognitive training program. The purpose of the free trial is to allow users to explore the platform and gain an understanding of the training exercises offered. However, it's important to note that the free trial has a time limit, typically lasting for a specific number of days. Once the trial period ends, users have the option to subscribe to a paid membership to continue accessing Lumosity's full range of features, personalized training, and advanced analytics.
Can Lumosity improve my memory?
Yes, Lumosity can improve memory. Lumosity is a brain training program that focuses on enhancing cognitive abilities, including memory. Through a series of engaging and challenging games, Lumosity targets various aspects of memory, such as working memory, recall, and spatial memory. These games are designed with scientific research in mind to stimulate and exercise the brain. Regular use of Lumosity can help users improve their memory by strengthening neural connections, enhancing focus and concentration, and training the brain to retain information more efficiently. Many users have reported positive results in memory improvement after incorporating Lumosity into their daily routine. By incorporating Lumosity into your lifestyle, you can enjoy the benefits of improved memory and cognitive abilities.
Are there any age restrictions for using Lumosity?
There are no specific age restrictions for using Lumosity. Our brain training programs are designed to be accessible to individuals of all ages. Lumosity's exercises and games cater to a wide range of cognitive abilities and can be customized to suit individual needs. We have a diverse user base, from young adults looking to improve their memory or attention span, to seniors aiming to maintain cognitive vitality. Lumosity's exercises are developed based on scientific research and are meant to challenge and train the brain through fun and engaging activities. Whether you are a student, a working professional, or a retiree, Lumosity offers valuable cognitive training that can benefit individuals of any age.
Top Lumosity customer service problems
Click the link above to get answers to just about any Lumosity customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Lumosity Customer Service Contacts
There are of course other ways to contact Lumosity customer service besides the phone. Below we list the best ones, by medium.
Lumosity Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lumosity will reply our your email.
Lumosity Customer Help Desk / Web Support
As a last, sometimes only, resort- Lumosity customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Lumosity's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lumosity agent. This phone number is Lumosity's best phone number because 4,140 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-777-0502 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Lumosity first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Lumosity has 1 phone number. It's not always clear what is the best way to talk to Lumosity representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lumosity. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lumosity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.