The question we are asked most often is about how to talk to Light In The Box customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Light In The Box customer service, get an answer now.
How do I speak to a real person in Returns?
I am 81 years old and do not speak computer!
845-358-9050
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jan 14, 2026 3:28 PM
I have not received my 2XL blue polo.
We understand your concern regarding the 2XL blue polo. Please check your order confirmation for tracking information, which may provide updates on your shipment status. If the tracking indicates that your order should have arrived, there may be an issue with the delivery. You can find the most relevant assistance regarding order inquiries right here on this page.
Asked Dec 27, 2025 6:50 PM
The sweatpants i ordered are too small, and the material is thin. I want to return my order, and request a full refund
We understand that you are not satisfied with your order. To initiate a return and request a full refund for your sweatpants, please follow the return process outlined on our website. Typically, you will need to provide details about your order and the reason for the return. Ensure that the items are in their original condition and packaging for a smooth return process.
Asked Dec 16, 2025 4:04 PM
I have placed an order 10/6/2025 as of today 11/13/2025 I have not received my order, yet I have been charged three times on my debit card. At this time I would like a refund since I have not received any items.
We understand your concern regarding the order and multiple charges. For refund requests and order inquiries, please refer to the link on this page for the most up-to-date contact information to address your situation effectively.
Asked Nov 13, 2025 6:57 PM
I have been charged for items I never received
We understand that being charged for items not received can be frustrating. Please check your order status through your account. If the items are marked as shipped and you still haven't received them, we recommend reviewing our refund and return policies for guidance.
Asked Nov 13, 2025 5:14 PM
Help me with my Light In The Box customer service issue
We look to the Light In The Box issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.