A:Don't press anything, just hold on the line for a representative.Our free phone can also navigate phone menus to get a live human at LensDirect for you.
Q:
Does LensDirect offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Monday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for LensDirect below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this LensDirect phone number to document the phone system.
Here is how our research team describes the way the LensDirect phone system greets you: It's a great day at Lens Direct, America's Optical store since 1992. We are here to help. Please hold for the next available customer service agent.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
What are the hours and when should I call?
LensDirect operates the call center for this 800-536-7111 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 14,531 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the LensDirect call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LensDirect phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LensDirect staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LensDirect is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 14,531 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call LensDirect is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that LensDirect staffs the call center well on Monday.
Why Customers Call LensDirect
Below is a sample of recent calls to LensDirect, and their purpose. Are any of these similar to the reason you are trying to call?
Lens return instructions: "Just so okay. So do I put my glasses in the case that you sent?"
- From a call lasting 7m 12s , Nov 4, 2024 6:01 PM
More LensDirect Customer Service Contacts
There are of course other ways to contact LensDirect customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and LensDirect will reply our your email.
LensDirect Customer Service on Facebook / Messenger
Use this link to connect with customer service through Facebook
Some customer service teams, like that of LensDirect, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is LensDirect's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LensDirect agent. This phone number is LensDirect's best phone number because 87,188 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-536-7111 include and other customer service issues. Rather than trying to call LensDirect first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook. In total, LensDirect has 1 phone number. It's not always clear what is the best way to talk to LensDirect representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LensDirect. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LensDirect. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.