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LensDirect Customer FAQ

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What is LensDirect's Phone Number?

The question we are asked most often is about how to talk to LensDirect customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent LensDirect Customer Questions

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Subscriptions and Verification

Can I get my prescription verified through LensDirect?

LensDirect has a prescription verification process for orders of contact lenses that includes entering prescription details....
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Is there a subscription option for contact lenses?

LensDirect provides a subscription service for contact lenses, allowing customers to arrange regular shipments tailored to...
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Payment and Discounts

What payment methods are accepted on LensDirect?

LensDirect provides a variety of payment methods, typically including major credit cards like Visa, Mastercard, American...
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Are there any special promotions available?

LensDirect features a range of promotions, including discounts, seasonal sales, and special offers that may vary throughout the...
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Do you offer discounts for bulk orders?

LensDirect often has competitive pricing for bulk orders which may include discounts or promotions depending on the selected...
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Product Information

Can I purchase glasses from LensDirect?

Yes, LensDirect allows customers to buy glasses, including prescription options and sunglasses in various styles and brands....
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What types of lenses does LensDirect sell?

LensDirect provides a broad range of lenses, including prescription and non-prescription types. They offer single vision,...
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What is the warranty on lenses purchased from LensDirect?

LensDirect typically offers a one-year warranty on lenses, covering defects in materials and workmanship. However, normal wear...
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Returns and Shipping

How do I return a product to LensDirect?

Returning a product to LensDirect involves reviewing their return policy for conditions, ensuring items are unused and in...
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What are the shipping options available with LensDirect?

LensDirect provides several shipping choices, including standard and expedited options. Standard shipping is economical but...
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Care and Policies

What is the price match guarantee policy?

LensDirect's price match guarantee allows customers to receive a lower price found on an identical product from an authorized...
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How do I care for my contact lenses?

Proper contact lens care involves maintaining hygiene, using recommended solutions for cleaning, and ensuring safe storage in a...
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Ordering Process

How can I check the status of my order?

To check an order's status with LensDirect, one can visit their website, find the order tracking section, and enter the order...
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How can I update or change my prescription?

To update a contact lens prescription with LensDirect, one must first obtain a current prescription from an eye care provider....
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How do I order contact lenses from LensDirect?

To order contact lenses from LensDirect, visit their website to explore a variety of lenses. Select the desired product, ensure...
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