How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this LastPass phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Here is how our research team describes the way the LastPass phone system greets you: LastPass free plans, press 1. Premium or family plans, press 2. Credit monitoring services, press 3.
Below are some clips we've found from LastPass's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling LastPass premium credit monitoring services.
To better direct your call, please choose from one of the following three options.
Say or press one for questions on last pass free plans, including billing or technical support.
Say or press two for general questions on a last pass premium or family's plan, including billing or installation."
Excerpt from a call with LastPass
Wednesday, January 10, 2024 9:27 PM
The first phone menu
"Thank you for calling LastPass premium credit monitoring services.
Say or press one for questions on last pass free plans, including billing or technical support.
Say or press two for general questions on a last pass premium or family's plan, including billing or installation."
Excerpt from a call with LastPass
Thursday, April 11, 2024 11:04 PM
What are the hours and when should I call?
LastPass operates the call center for this 800-830-6680 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 103 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LastPass phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LastPass staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LastPass is Sunday.The most busy day to call is Thursday, which averages 525% more phone calls by comparison.Again, this is based on a sample of 103 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call LastPass is Friday.
Why call this LastPass number?
Below is a sample of recent calls to LastPass, and their purpose. Are any of these similar to the reason you are trying to call?
Difficulty contacting LastPass: "I've tried for weeks to try and get a hold of LastPass and can't get a hold of them."
- From a call lasting 2m 17s , Apr 11, 2024 11:04 PM
Requesting customer service assistance: "Can you help me with the customer service issue with my login?"
- From a call lasting 1m 41s , Apr 6, 2024 5:53 PM
Trouble changing master password: "I tried to change my master password, but it's giving me the response 'Something went wrong'."
- From a call lasting 1m 26s , Apr 6, 2024 5:47 PM
Difficulty logging in: "I'm logged out of my LastPass premium and tried account recoveries."
- From a call lasting 1m 26s , Apr 5, 2024 3:54 AM
Forgot master password: "I am trying to log in to my Last Pass account, and apparently, I have messed up my master login password."
- From a call lasting 5m , Apr 2, 2024 2:37 PM
Cancellation request: "Hi. I'd like to cancel my membership, please."
- From a call lasting 1m 34s , Mar 20, 2024 9:20 PM
Change account password: "Hey. I'm calling to change my account password."
- From a call lasting 5m 45s , Mar 20, 2024 3:08 PM
Forgot master password: "I have trouble logging in as I forgot my master password."
- From a call lasting 3m 54s , Feb 15, 2024 11:39 AM
Seeking Westpac support: "I'm calling for the Westpac support. Right?"
- From a call lasting 1m 45s , Jan 8, 2024 10:52 AM
This phone number doesn't seem to be effective at all in getting in touch with anyone at LastPass, unless you have a credit monitoring account. When you make a call for customer service, the automated system directs you to make one of three selections. If you're calling about LastPass for assistance with password monitoring concerns, even though that represents two of the three choices, the system will automatically hang up on you.
When I dialed, I initially tried to use the first selection for information and support for free password monitoring, hoping to compare it with the premium version. I never got a chance to ask a question, as the system told me that I could go online to the website to ask questions, and then it hung up.
I looked online and saw that one difference between LastPass's free and premium accounts is that premium accounts get to make service calls, so I tried calling again and said I was looking for assistance with a premium account for password managing. Once again, the system told me that I needed to go online to find information about password monitoring, even with a premium account. The system again automatically hung up on me.
I couldn't find any information on credit monitoring online to plot a different scenario, but it appears LastPass has chosen to focus all of its efforts on credit monitoring services for its call center. I'm not sure if that's a sensible move or not, given that most of its website appears focused on offering help with password monitoring, but that seems to be their decision. If you're not using this company for credit monitoring services, you're not going to get any use out of calling this number.
This number does give a little bit of information to send people who have password monitoring questions to the right place. However, the menu seems to be a little clunky in sending people to an extra menu just to tell them to go somewhere else and hang up on them. Considering both menus do the exact same thing, it seems unnecessary to not just tell customers from the beginning that the system cannot help them with password questions and that they need to go straight to the web to get assistance with their question.
Overall, I cannot recommend using this number for anything, unless you have a credit monitoring account with LastPass. If you're a password monitoring user, you'll get nothing out of calling.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact LastPass Customer Service
There are of course other ways to contact LastPass customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, LastPass provides this option.
As a last, sometimes only, resort- LastPass customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is LastPass's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LastPass agent. This phone number is LastPass's best phone number because 4,026 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-830-6680 include Book a Class, Account Access, Cancel Account, Upgrade Account, Overcharge and other customer service issues. Rather than trying to call LastPass first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, LastPass has 1 phone number. It's not always clear what is the best way to talk to LastPass representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LastPass. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LastPass. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
