LastPass Customer FAQ

To recover access to your LastPass account, you can use the account recovery options available in the LastPass Vault. If you have a recovery one-time password (OTP) or other recovery information, you may be prompted to enter it during the recovery process. Please follow the specific steps provided for account recovery, as the code number may be used as part of the verification to regain access to your account.

This message means that the username you've entered isn't registered with LastPass or the one-time password you've used is incorrect. If you're certain about your username, please be sure to enter your one-time password carefully. These passwords are time-sensitive and ensure enhanced security. If repeated attempts fail, you may need to reset your LastPass account. It's important to remember any local data will be lost during a reset. Thus, we recommend writing down any stored information not yet synced online before proceeding.