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Lane Bryant Customer Service

Phone Number & Contact Info

Lane Bryant's Best Phone Number

866-886-4731
Toll-free·Calls Customer Service·Most popular Lane Bryant number
Q:

How do I talk to a live human at Lane Bryant?

A:Calling this Lane Bryant number should go right to a real human being
Q:

Does Lane Bryant offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 8am-9pm, Sun 10am-6pm EST. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Lane Bryant Customer Phone Numbers

Credit Card Customer Service

800-888-4163
Toll-free · 24 hours, 7 days · Calling this Lane Bryant number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Lane Bryant phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Lane Bryant number should go right to a real human being
Below are some clips we've found from Lane Bryant's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Lane Bryant. To place a new order, press one. To find the status of an existing order or return, press two. For information on your Lane rewards or Lane Bryant credit card, press three."
Excerpt from a call with Lane Bryant
Tuesday, January 16, 2024 9:47 PM

The first phone menu

"Hi. Thanks for calling Lane Bryant.
To place a new order, press one.
To find the status of an existing order or return, press two.
For information on your Lane rewards, or Lane Bryant credit card, press three.
If you need help with something else, press four."
Excerpt from a call with Lane Bryant
Tuesday, June 11, 2024 7:18 PM

After you press 2

"For information on your Lane rewards, or Lane bry if your order number begins with o l b w, press one.
If o l b s press two."
Excerpt from a call with Lane Bryant
Monday, February 12, 2024 7:49 PM

After you press 3

"If to check your point balance or Lane rewards, press one.
If you're calling about your Lane Bryant credit card, including balances and payments, press two, and we will connect you to We will attempt to transfer you to Comenity Bank now."
Excerpt from a call with Lane Bryant
Friday, February 23, 2024 10:12 PM
In fact, much of this information on this page is superfluous because this Lane Bryant phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Lane Bryant operates the call center for this 866-886-4731 phone number Mon-Sat 8am-9pm, Sun 10am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 107 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lane Bryant phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lane Bryant staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lane Bryant is Sunday. The most busy day to call is Monday, which averages 380% more phone calls by comparison. Again, this is based on a sample of 107 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Lane Bryant

In summation, the best day to call Lane Bryant is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Lane Bryant staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Lane Bryant

If you have time to do a bit of reading before you call Lane Bryant, we recommend you read over some of our problem-specific articles.

What are Lane Bryant's store hours?

Lane Bryant's store hours may vary depending on the location, so it is recommended to check the store locator on their official website for accurate and up-to-date information. Generally, Lane Bryant stores operate within regular shopping hours. These are typically from Monday to Saturday, opening around 10:00 AM and closing around 9:00 PM. On Sundays, store hours may be slightly shorter, with opening times around 12:00 PM and closing times around 6:00 PM. However, it is vital to note that store hours may differ during holidays and special events, so it is always advisable to confirm the specific hours of operation for the desired Lane Bryant store in order to avoid any inconvenience.

What is Lane Bryant's return policy?

Lane Bryant offers a customer-friendly return policy. If you are not completely satisfied with your purchase, you can return it within 45 days of the original purchase date for a full refund or exchange. Items should be in their original condition with tags attached. Lane Bryant accepts returns by mail or in-store and provides an easy-to-use prepaid return label for online purchases. However, shipping and handling fees are not refundable. Additionally, final sale and clearance items are not eligible for return unless they are damaged or defective. Lane Bryant aims to ensure customer satisfaction and strives to make the return process as convenient as possible.

Does Lane Bryant have a size chart?

Yes, Lane Bryant provides a comprehensive size chart to help customers find their perfect fit. Our size chart includes measurements for each clothing category, such as tops, dresses, bottoms, and bras. We understand that women come in all shapes and sizes, and our goal is to ensure everyone feels confident in our clothing. By referring to our size chart, customers can accurately determine their size and choose the most appropriate fit for their body type. We also offer a variety of sizes, ranging from 10 to 40, to cater to a diverse range of body shapes. Our size chart is easily accessible on our website, making it convenient for customers to shop online with confidence.

Top Lane Bryant customer service problems

Click the link above to get answers to just about any Lane Bryant customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lane Bryant, and their purpose. Are any of these similar to the reason you are trying to call?
Order clarification inquiry: "I thought the total that was gonna be charged to my card was one fourteen twenty three, but it came up as one thirty nine."
- From a call lasting 4m 50s , Feb 12, 2024 7:49 PM
Audio issues: "I can barely hear you."
- From a call lasting 5m 37s , Jan 16, 2024 9:47 PM

More Lane Bryant Customer Service Contacts

There are of course other ways to contact Lane Bryant customer service besides the phone. Below we list the best ones, by medium.

Lane Bryant Customer Service on Facebook / Messenger

Some customer service teams, like that of Lane Bryant, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Conclusion and closing notes

This is Lane Bryant's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lane Bryant agent. This phone number is Lane Bryant's best phone number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-886-4731 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lane Bryant first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook. In total, Lane Bryant has 2 phone numbers. It's not always clear what is the best way to talk to Lane Bryant representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lane Bryant. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lane Bryant. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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