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La-Z-Boy Customer Service

Phone Number & Contact Info

La-Z-Boy's Best Phone Number

800-375-6890
Toll-free·Calls Customer Service·Most popular La-Z-Boy number
Q:

How do I talk to a live human at La-Z-Boy?

A:Must choose an option 1-2.
Q:

Does La-Z-Boy offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this La-Z-Boy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-2.
Here is how our research team describes the way the La-Z-Boy phone system greets you: General info, press 1. For new orders or the status of an order already placed, press 2.
Below are some clips we've found from La-Z-Boy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling La Z Boy Comfort Care. For general information on our products, service, or warranty, press one. For information on placing or checking the status of an online order, please press two."
Excerpt from a call with La-Z-Boy
Tuesday, January 30, 2024 7:57 PM

The first phone menu

"Thank you for calling La Z Boy Comfort Care.
For general information on our products, service, or warranty, press one.
For information on placing or checking the status of an online order, please press two."
Excerpt from a call with La-Z-Boy
Friday, March 22, 2024 9:41 PM

What are the hours and when should I call?

La-Z-Boy operates the call center for this 800-375-6890 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 106 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this La-Z-Boy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like La-Z-Boy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call La-Z-Boy is Saturday. The most busy day to call is Monday, which averages 317% more phone calls by comparison. Again, this is based on a sample of 106 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call La-Z-Boy

In summation, the best day to call La-Z-Boy is Wednesday.

Why Customers Call La-Z-Boy

If you have time to do a bit of reading before you call La-Z-Boy, we recommend you read over some of our problem-specific articles.

What is the warranty on La-Z-Boy furniture?

La-Z-Boy furniture is backed by one of the best warranties in the industry. The warranty on La-Z-Boy furniture varies depending on the specific product. As a general guideline, the warranty covers the frame and reclining mechanisms for the lifetime of the furniture. Additionally, the warranty covers the cushions and springs for a period of three years from the date of purchase. La-Z-Boy also provides a one-year warranty on its mechanisms, motors, and electrical components for powered furniture. It is important to note that the warranty is valid only for the original purchaser and requires proof of purchase. For further details and to understand the warranty coverage for a particular item, we recommend reviewing the specific warranty documentation available for each product or contacting our customer service team.

Are La-Z-Boy products made in the USA?

Yes, La-Z-Boy products are proudly made in the USA. We have a long-standing commitment to manufacturing our furniture domestically, with our headquarters located in Monroe, Michigan. We take pride in ensuring that our products are crafted with the highest level of quality and workmanship, and this is best achieved by keeping our manufacturing facilities in the United States. By producing our furniture locally, we can closely monitor the entire production process and maintain strict quality control standards. This also allows us to support American jobs and contribute to the local economy. When you choose La-Z-Boy, you can trust that you are supporting a brand that is dedicated to providing American-made products of exceptional comfort and durability.

What is the return policy for La-Z-Boy furniture?

The return policy for La-Z-Boy furniture is designed to ensure customer satisfaction. If you are unsatisfied with your purchase, you can return the product within 3 days from the date of delivery for a full refund or exchange. However, custom orders cannot be returned or exchanged unless there is a manufacturing defect or damage during delivery. To be eligible for a return, the furniture must be in its original condition, accompanied by the sales receipt, and returned to the same store where it was purchased. Return or exchange requests can be made in person, by phone, or via email. La-Z-Boy aims to make the return process as seamless as possible, providing customers with peace of mind when selecting their furniture.

Top La-Z-Boy customer service problems

Click the link above to get answers to just about any La-Z-Boy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More La-Z-Boy Customer Service Contacts

There are of course other ways to contact La-Z-Boy customer service besides the phone. Below we list the best ones, by medium.

La-Z-Boy Customer Help Desk / Web Support

la-z-boy.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- La-Z-Boy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is La-Z-Boy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a La-Z-Boy agent. This phone number is La-Z-Boy's best phone number because 4,692 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-375-6890 include Where to buy, Complaint, Repairs, Returns, Warranty claim and other customer service issues. Rather than trying to call La-Z-Boy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, La-Z-Boy has 1 phone number. It's not always clear what is the best way to talk to La-Z-Boy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for La-Z-Boy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like La-Z-Boy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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