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LL Bean Customer Service

Phone Number & Contact Info

LL Bean's Best Phone Number

800-441-5713
Toll-free·Calls Customer Service·Most popular LL Bean number
Q:

How do I talk to a live human at LL Bean?

A:Calling this LL Bean number should go right to a real human being
Q:

Does LL Bean offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this LL Bean phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this LL Bean number should go right to a real human being
Below are some clips we've found from LL Bean's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to L. L. Bean. Your privacy rights are important to us, and we invite to review our policy at l l bine dot com slash privacy. This call may be monitored for quality purposes. To place an order, update catalog preferences, or check on your BeanBox, please press one. For product questions or help making a return, press two."
Excerpt from a call with LL Bean
Thursday, March 28, 2024 1:48 AM

The first phone menu

"Welcome to L. L. Bean. Your privacy rights are important to us, and we invite you to review our policy at l o bing dot com slash privacy.
This call may be monitored for quality purposes. To place an order, update catalog preferences, or check on your BeanBox, please press one.
For product questions or help making a return, press two."
Excerpt from a call with LL Bean
Wednesday, April 3, 2024 7:31 PM

After you press 3

"To apply for the LLB Mastercard, press one.
For questions about your LLB Mastercard account, press two to speak to a Citibank representative."
Excerpt from a call with LL Bean
Saturday, January 27, 2024 3:02 PM
In fact, much of this information on this page is superfluous because this LL Bean phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

LL Bean operates the call center for this 800-441-5713 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 141 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LL Bean phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LL Bean staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call LL Bean is Sunday. The most busy day to call is Monday, which averages 170% more phone calls by comparison. Again, this is based on a sample of 141 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call LL Bean

In summation, the best day to call LL Bean is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call LL Bean

If you have time to do a bit of reading before you call LL Bean, we recommend you read over some of our problem-specific articles.

What is the LL Bean return policy?

LL Bean has a customer-friendly return policy. They offer a 100% satisfaction guarantee, allowing customers to return any item they are unhappy with, whether it's due to quality, fit, or simply a change of mind. There is no time limit for returns, showing the company's commitment to customer satisfaction. LL Bean stands by the quality of their products and promises to make things right. They offer refunds for the original purchase price and even cover the shipping costs for returns. If a customer prefers, they can also exchange the item for a different size, color, or even a different product. To initiate a return, customers can use their online return form, contact customer service, or visit a retail store. LL Bean's return policy reflects their dedication to ensuring a positive shopping experience for their customers.

Do you have a loyalty program?

Yes, LL Bean has a loyalty program called the LL Bean MasterCard Rewards program. It offers various benefits for cardholders, including 4% rewards on LL Bean purchases, 2% rewards on dining and gas, and 1% rewards on all other purchases. These rewards can be redeemed for merchandise at LL Bean, ensuring that loyal customers can enjoy exclusive perks and discounts. Additionally, members of the loyalty program receive free return shipping, exclusive sales invitations, and special promotions. The LL Bean MasterCard Rewards program enables customers to earn rewards, save money, and access exclusive perks, making it a valuable program for dedicated customers.

Do you offer gift wrapping services?

Yes, LL Bean offers gift wrapping services for selected items. Gift wrapping is available for an additional charge per item at checkout. Whether it's for a birthday, holiday, or special occasion, LL Bean ensures that your gift is beautifully presented. The wrapping features the signature LL Bean style, complementing the high-quality products inside. You can choose from a variety of wrapping options, including classic designs and seasonal patterns, to create an extra-special touch. LL Bean's gift wrapping service saves you time and effort, allowing you to surprise your loved ones with a perfectly wrapped present. Simply select the gift wrapping option during the checkout process and let LL Bean take care of the rest.

Top LL Bean customer service problems

Click the link above to get answers to just about any LL Bean customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to LL Bean, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble accessing website: "I don't know what the problem is. But, anyway, I'd like to have a catalog sent to me."
- From a call lasting 8m 43s , Apr 3, 2024 7:31 PM
Inquiring about bathroom rugs: "Do your bathroom rugs come with a rubber backing or do I need to purchase one separately?"
- From a call lasting 3m 59s , Mar 28, 2024 1:48 AM
Inquiring about organic/sustainable products: "I want a pillow with organic or sustainable goose down feathers."
- From a call lasting 7m 13s , Mar 22, 2024 4:34 PM
Asking for store phone number: "I was wondering if I could get my LL Bean phone number from you."
- From a call lasting 1m 7s , Feb 24, 2024 8:04 PM
Billing inquiry: "I have a statement for two items, and LLB never says what the items are, I don't remember what they are."
- From a call lasting 3m 29s , Feb 22, 2024 8:04 PM
Payment inquiry: "I was calling to see if I can pay it Monday."
- From a call lasting 4m 6s , Jan 27, 2024 3:02 PM

More LL Bean Customer Service Contacts

There are of course other ways to contact LL Bean customer service besides the phone. Below we list the best ones, by medium.

LL Bean Customer Service Live Chat

llbean.com - Customer Service
Fill in info and click for live chat.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, LL Bean provides this option.

LL Bean Customer Help Desk / Web Support

llbean.com - Customer Service
Online customer service support
As a last, sometimes only, resort- LL Bean customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is LL Bean's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LL Bean agent. This phone number is LL Bean's best phone number because 5,190 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-441-5713 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call LL Bean first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, LL Bean has 1 phone number. It's not always clear what is the best way to talk to LL Bean representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for LL Bean. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LL Bean. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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