LL Bean Customer Service Issues

I purchased a pair of slippers (item # [redacted]) for my husband, which turned out to be defective after 10 months of use. When I contacted customer service, I was advised to buy a new replacement pair and return the defective one for a refund. However, upon receiving the return, the customer service representative claimed we had caused the damage. This assertion is unfounded. Despite the slippers getting wet during a flooding incident, they were not subjected to high heat or ripped as suggested. I have been a loyal customer and have had positive experiences with other L.L.Bean products lasting for many years. I expected the same quality and customer service with the slippers. I urge L.L.Bean to honor the refund for the defective slippers to retain my loyalty as a customer. Thank you, Tanya Nuttall.

I placed an order on 11/23/18, and I received a confirmation email stating that the item would be backordered for shipment on 11/26/18. Later, I got another email saying the item is now backordered until an estimated shipment date of 3/25/19. My order number is [redacted]46. Online, it shows that the boots I ordered are backordered but should be available by 12/24/18. Additionally, other similar boots, like the Gore-Tex Thinsulate, are available for delivery by this Friday. The details are confusing, and I would prefer a refund or to exchange my order for something that will arrive closer to my original order date. I have already been charged, and waiting months for the shipment seems unreasonable. Please help.

Yesterday, I applied over the phone for the LL Bean credit card and received approval. I was informed there would be a wait of a few business days before I could use it for online orders. However, I was encouraged to call the catalog department to use it immediately for free shipping and other benefits. When I called in today, I was informed I couldn't use the card. After being transferred to customer services twice (both calls were dropped), I spoke to an agent who acknowledged the misinformation from Citibank. Despite the confusion, I am hopeful for assistance or maybe just free shipping as initially promised.

I purchased a pair of winter boots from LL Bean 8 years ago, which I only wear for snow blowing. Recently, I noticed the seams were coming undone. At the store on 2/26/19, I spoke with the manager and supervisor, but was told they couldn't help due to lack of receipt. Despite being a loyal customer for 36 years, I was unsatisfied with this change in policy. I just wanted my boots repaired. I am disappointed that my family and I, who have been loyal LL Bean customers, are now considering taking our business elsewhere due to this experience. I was shocked when the supervisor confirmed they were willing to lose customers over this. I am contemplating sharing this on my social media platforms unless this issue is resolved. Thank you, Keith Duffey

I have been a loyal Cresta hikers customer since [redacted], having purchased 5 pairs so far. My concern is with the separation of the feathering vulcanized part at the ball of the foot on some of my boots. Even those worn infrequently have experienced this issue. I have attempted to fix them with Shoe Goo, although this solution is not the most favorable reflection on L.L. Bean. I have come across the eco-friendly concept promoted by L.L. Bean to re-glue and resole, which could be an option worth exploring. The Mountain ReSole service seems promising, but I lack details on their process, pricing, and turnaround time. Additionally, I noticed the 30th Anniversary Gore-tex Crestas, which come at a lower price than the leather Crestas. However, I am unable to find the 14EE size I require. Any insights or recommendations on how to address these shoe issues would be greatly appreciated. Regards, Hiker Hank

I purchased 2 children's coats, 1 pair of snow pants, 2 kids hats, and 2 glow-in-the-dark long sleeve t-shirts in one order. Everything arrived except one of the glow-in-the-dark t-shirts, which was the wrong one. I was expecting the Deep Admiral Blue polar bear glow-in-the-dark t-shirt in a little kids size M (5-6), but I received the Deep Sapphire Mountain t-shirt instead. I returned the incorrect item shortly after receiving the rest of the order in mid-November.

On 9/19/20, we bought a pair of Wicked Good Moccasin II for my husband (Order [redacted]33). Unfortunately, our home was destroyed in a fire, and we had to replace all our belongings. My husband has been wearing this type of moccasin for many years. Recently, we noticed black marks inside the moccasins, which is unusual. My husband is very particular about cleanliness, and his feet do not sweat. He has owned these moccasins before without any issues. We are currently in quarantine due to the pandemic, so returning the moccasins would be difficult. I can provide photos if needed. Thank you for your assistance.

I am concerned about still receiving emails at my old address, [redacted], which was linked to an LL Bean Visa card that had a data breach two years ago. I provided LL Bean with my new address, [redacted], but emails are still being sent to Lawrence Academy through [redacted] It seems the school closed my account, but not my husband's, and enabled my messages to be forwarded until I updated my address. However, LL Bean continues to send emails to the old address. Please remove this outdated address and ensure no more connections are made to the Outlook Lawrence Academy address due to recent fraudulent activity.

Dear Sir/Madam, I have developed a revolutionary fishing sinker that can be utilized in a wide range of fishing scenarios, including crab pots, lobster pots, ice fishing, fresh water, and saltwater fishing. This innovative sinker is designed to pique the curiosity of fish, enhancing its effectiveness. After conducting extensive patent searches globally and finding no similar products, I believe this invention is truly one-of-a-kind. If you are interested in exploring a new product opportunity, this fishing sinker might be the perfect fit for you. I am seeking royalties for the product's success and require a non-disclosure agreement to proceed further with sharing detailed information about this exciting invention. Thank you, Martin

I recently ordered and received a lovely women's Tee Beyond Soft Crewneck in size small and Nautical Aqua. However, I noticed what looks like a glue dot near the hem. After contacting LLB Customer Service, I received a replacement with the same issue. I'm confused as to why this is happening. Can you advise me on how to safely remove the glue dot or let me know if it's supposed to be there and how it will handle laundering?

Recently, I gave my son my credit card to make a purchase, but he lost his wallet with the card and cash in it. I promptly canceled it but managed to misplace the replacement card. After going through the process again, the latest card is not working. Due to health issues and dealing with my late husband's paperwork, I believe the missing card might be part of the paperwork clutter. I urgently need assistance in obtaining a new card as I have been accumulating points to purchase new coats for my family at LL Bean, where I have a long history of responsible customer behavior.

I have been receiving recent bills with unfamiliar amounts. We do not typically purchase items that total $[redacted] or more. I had a phone conversation with a representative regarding this issue, and we agreed that a breakdown of the $[redacted]+ charge I allegedly owe would be sent to me. Since MC has been involved, there have been constant billing problems. My husband plans to contact you today in hopes of speaking with a real person. There seem to be items on the bills I did not order, or I was under the impression they were complimentary. I find this situation deceptive. Thank you, Ann F.

I have noticed issues with my monthly bill from LLBean/MasterCard. I keep getting charged for items I never requested, along with a $16.41 charge for each purchase. I am considering canceling my LLBean/MasterCard, but it includes our newspaper bill, which we don't want to cancel. I need to address the unauthorized charges on my bill and suspect there may be more in the next one. I'm not ready to cancel yet, but I find the charges excessive and frustrating. Previously, there were no mailing charges, so why the sudden change? I'm disappointed. Please contact me soon as I want to stop these services. My new email address is provided for further communication.

Hello. I used to have a Streamlight Ultra II 9 wt fly rod that served me well for several years. Unfortunately, during a recent visit, a friend accidentally cast two sections of the rod into the ocean, which are now lost. I am interested in purchasing replacement sections for the tip and the next larger section to restore my 4-piece rod. There are no warranty issues or defects with the rod; it was simply an unfortunate accident. Thank you. Kevin.