Toll-free · Mon-Fri 9am-5:30pm EST · Must choose an option 1-3. · For questions about our hair color or highlighter products, press 1. For skin care and makeup products, press 2. For shampoos, conditioners, and styling products, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for L'Oreal below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this L'Oreal phone number to document the phone system.
Here is how our research team describes the way the L'Oreal phone system greets you: For questions about our hair color or highlighter products, press 1. For skin care and makeup products, press 2. For shampoos, conditioners, and styling products, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 4
Below are some clips we've found from L'Oreal's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling L'Oreal Paris. Your call is important to us and may be monitored or recorded for quality assurance purposes.
So that we can better assist you, we may ask you for information.
Any information that you share with us is governed by our privacy policy and use to provide you with a better experience.
You can access our privacy policy by visiting our corporate website, l'oreal dot com or at the footer of our brand website.
Please let our beauty adviser know if you are under the age of thirteen or do not reside in the USA.
For questions about our hair color or highlighting products, please press one.
For questions about our skin care and makeup products, please press two."
Excerpt from a call with L'Oreal
Tuesday, March 12, 2024 7:22 PM
The first phone menu
"Thank you for calling L'Oreal Paris.
Your call is important to us and may be monitored or recorded for quality assurance purposes.
So that we can better assist you, we may ask you for information.
Any information that you share with us is governed by our privacy policy and used to provide you with a better experience.
You can access our privacy policy by visiting our corporate website l'oreal dot com, or at the footer of our brand website.
Please let our beauty adviser know if you are under the age of thirteen or do not reside in the USA.
For questions about our hair color or highlighting products, please press one.
For questions about our skin care and makeup products, please press two."
Excerpt from a call with L'Oreal
Tuesday, June 18, 2024 2:12 PM
What are the hours and when should I call?
L'Oreal operates the call center for this 800-631-7358 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 302 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the L'Oreal call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this L'Oreal phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like L'Oreal staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call L'Oreal is Sunday.The most busy day to call is Tuesday, which averages 600% more phone calls by comparison.Again, this is based on a sample of 302 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call L'Oreal is Monday.
Why Customers Call L'Oreal
Below is a sample of recent calls to L'Oreal, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking ammonia-free hair color: "I've been using the L'Oreal Excellence hair color for about five years, but I've been having some problems with hair loss."
- From a call lasting 6m 41s , Jul 12, 2024 5:15 PM
Becoming authorized seller: "So what do I need to do to become an authorized seller?"
- From a call lasting 9m 44s , Jun 18, 2024 2:12 PM
Hair color consultation: "I have a question about a color that I'm doing on my client."
- From a call lasting 2m 19s , Mar 12, 2024 7:22 PM
Issue with steam pod flat iron: "I bought the steam pod flat iron and the heat doesn't stay, keeps flashing between heat settings."
- From a call lasting 3m 54s , Feb 16, 2024 10:00 PM
More L'Oreal Customer Service Contacts
There are of course other ways to contact L'Oreal customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- L'Oreal customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is L'Oreal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a L'Oreal agent. This phone number is L'Oreal's best phone number because 3,864 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-631-7358 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call L'Oreal first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, L'Oreal has 2 phone numbers. It's not always clear what is the best way to talk to L'Oreal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for L'Oreal. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like L'Oreal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.