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L'Oreal Customer Service

Phone Number & Contact Info

L'Oreal's Best Phone Number

800-631-7358
Toll-free·Calls Customer Service·Most popular L'Oreal number
Free tools for easier calling
Q:

How do I talk to a live human at L'Oreal?

A:Press 2, then 4. Our free phone can also navigate phone menus to get a live human at L'Oreal for you.
Q:

Does L'Oreal offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. You can skip the hold time for free.

L'Oreal Customer Phone Numbers

Makeup & Skin Care & Hair Care

800-322-2036
Toll-free · Mon-Fri 9am-5:30pm EST · Must choose an option 1-3. · For questions about our hair color or highlighter products, press 1. For skin care and makeup products, press 2. For shampoos, conditioners, and styling products, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for L'Oreal below.

Let us call and talk to L'Oreal for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this L'Oreal phone number to document the phone system.
Here is how our research team describes the way the L'Oreal phone system greets you: For questions about our hair color or highlighter products, press 1. For skin care and makeup products, press 2. For shampoos, conditioners, and styling products, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then 4
Below are some clips we've found from L'Oreal's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling L'Oreal Paris. Your call is important to us and may be monitored or recorded for quality assurance purposes. So that we can better assist you, we may ask you for information. Any information that you share with us is governed by our privacy policy and use to provide you with a better experience. You can access our privacy policy by visiting our corporate website, l'oreal dot com or at the footer of our brand website. Please let our beauty adviser know if you are under the age of thirteen or do not reside in the USA. For questions about our hair color or highlighting products, please press one. For questions about our skin care and makeup products, please press two."
Excerpt from a call with L'Oreal
Tuesday, March 12, 2024 7:22 PM

The first phone menu

"Thank you for calling L'Oreal Perez. Your call is important to us and may be monitored or recorded for quality assurance purposes. So that we can better assist you, we may ask you for information. Any information that you share with us is governed by our privacy policy and used to provide you with a better experience. You can access our privacy policy by visiting our corporate website lower yahoo dot com, or at the footer of our brand website. Please let our beauty adviser know if you are under the age of thirteen or do not reside in the USA.
For questions about our hair color or highlighting products, please press one.
For questions about our skin care and makeup products, please press two."
Excerpt from a call with L'Oreal
Friday, November 15, 2024 7:12 PM

What are the hours and when should I call?

L'Oreal operates the call center for this 800-631-7358 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 490 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the L'Oreal call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this L'Oreal phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like L'Oreal staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call L'Oreal is Sunday. The most busy day to call is Tuesday, which averages 463% more phone calls by comparison. Again, this is based on a sample of 490 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call L'Oreal

In summation, the best day to call L'Oreal is Monday.

Why Customers Call L'Oreal

Below is a sample of recent calls to L'Oreal, and their purpose. Are any of these similar to the reason you are trying to call?
Missing hair dye: "When I opened it, it is missing the actual dye part."
- From a call lasting 8m 57s , Nov 12, 2024 7:42 PM
Information about why customers call L'Oreal is extracted from issues that customers have reported to GetHuman.
L'Oreal issues reported to GetHuman

More L'Oreal Customer Service Contacts

There are of course other ways to contact L'Oreal customer service besides the phone. Below we list the best ones, by medium.

L'Oreal Customer Help Desk / Web Support

lorealparisusa.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- L'Oreal customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is L'Oreal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a L'Oreal agent. This phone number is L'Oreal's best phone number because 3,864 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-631-7358 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call L'Oreal first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, L'Oreal has 2 phone numbers. It's not always clear what is the best way to talk to L'Oreal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for L'Oreal. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like L'Oreal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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