24 hours, 7 days · Press 2 for English, then 0 · Press 0 at any time to speak to one of our representatives. Flight arrival and departure, press 1. Reservations, press 2. Schedules, press 3. Skypass info, press 4. In-flight in-service, press 5.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Korean Air below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Korean Air phone number to document the phone system.
Here is how our research team describes the way the Korean Air phone system greets you: Press 0 at any time to speak to one of our representatives. Flight arrival and departure, press 1. Reservations, press 2. Schedules, press 3. Skypass info, press 4. In-flight in-service, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 for a representative.
Below are some clips we've found from Korean Air's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Corinne Air.
A member of SkyTeam. For assistance in English, press one.
You have exceeded the time limit.
Please reenter your selection. For assistance in English, press one."
Excerpt from a call with Korean Air
Friday, February 23, 2024 2:19 PM
What are the hours and when should I call?
Korean Air operates the call center for this 800-438-5000 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 237 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Korean Air call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Korean Air phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Korean Air staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Korean Air is Saturday.The most busy day to call is Tuesday, which averages 236% more phone calls by comparison.Again, this is based on a sample of 237 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Korean Air is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Korean Air staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Korean Air
If you have time to do a bit of reading before you call Korean Air, we recommend you read over some of our problem-specific articles.
The baggage allowances for Korean Air vary depending on the flight route and ticket class. For international flights, Economy Class passengers are allowed one piece of checked baggage weighing up to 23kg, while Prestige Class passengers can check two pieces of luggage, each weighing up to 32kg. First Class passengers are permitted three pieces of checked baggage, also weighing up to 32kg each. As for carry-on bags, Economy Class passengers can bring one piece of baggage weighing up to 12kg, while Prestige and First Class passengers are allowed two pieces, with a total combined weight of 18kg. These allowances may differ for domestic flights, so it is advisable to check with Korean Air's website or contact their customer service for specific details before your journey.
Yes, inflight meals are provided on Korean Air flights. The airline offers a wide range of food options to cater to diverse tastes and dietary requirements. Passengers can enjoy delicious and meticulously prepared meals that are made with high-quality ingredients. Whether it's a continental breakfast, a Korean-style lunch, or a gourmet dinner, Korean Air ensures that passengers are offered a delectable dining experience in the sky. Special meals for infants, children, vegetarians, and those with specific dietary restrictions are also available. The airline's dedicated team of chefs and flight attendants are committed to providing exceptional service and ensuring that passengers have a satisfying culinary experience during their journey with Korean Air.
Korean Air welcomes passengers to travel with their pets, catering to both domestic and international flights. However, certain rules and regulations must be adhered to ensure the safety and comfort of both the pets and passengers. Only cats and dogs are permitted for transportation, excluding brachycephalic breeds due to potential breathing issues. Passengers are required to make advance reservations for their pets and provide necessary documentation, including health certificates, vaccination records, and import permits where applicable. Pets can be transported in the cabin, as checked baggage, or via Korean Air Cargo. Specific details on weight restrictions, carrier dimensions, and fees can be found on the Korean Air website. It is important to note that each country may have different regulations regarding pet transportation, so passengers should verify the requirements of their destination country before traveling.
Click the link above to get answers to just about any Korean Air customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Korean Air, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about flight upgrade: "I was calling to see if it's possible to upgrade my flight from Singapore to Korea and then Korea to Dallas."
- From a call lasting 10m 40s , Jul 16, 2024 4:27 AM
Flight check-in assistance: "We need help selecting seats and checking in for our flight from Ho Chi Minh to Seoul."
- From a call lasting 17m 31s , Apr 11, 2024 6:08 AM
Update personal information: "I realized that my date of birth, I had put it wrongly."
- From a call lasting 7m 50s , Apr 5, 2024 1:37 PM
Issue with seat reservation: "I paid for a reserved seat beside the aisle but was assigned a window seat instead."
- From a call lasting 21m 25s , Apr 5, 2024 2:42 AM
Check-in assistance needed: "I'm trying to check-in but it won't go through, my booking number and ticket number won't go through."
- From a call lasting 3m 55s , Apr 4, 2024 4:59 PM
Cancel pet reservation: "I want to cancel it because I didn't get the requirements for the pet."
- From a call lasting 4m 2s , Mar 31, 2024 4:01 AM
Flight luggage clarification: "I'm confused about my luggage allowance for my flights from Manila to Incheon and Incheon to Dallas."
- From a call lasting 5m 10s , Mar 31, 2024 2:07 AM
Baggage allowance inquiry: "I have a flight to Manila and I want to know about the baggage allowance because it's confusing to me."
- From a call lasting 6m 45s , Mar 22, 2024 6:13 PM
Pet reservation inquiry: "Can I have a reservation for pets from Manila to Dallas, as the website is not working?"
- From a call lasting 22m 59s , Mar 13, 2024 11:29 PM
Pet travel inquiry: "My pet is a cat, so I hope I can, like, bring her to the plane if I can."
- From a call lasting 22m 52s , Mar 12, 2024 3:26 PM
More Korean Air Customer Service Contacts
There are of course other ways to contact Korean Air customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Korean Air customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Korean Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Korean Air agent. This phone number is Korean Air's best phone number because 2,598 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-438-5000 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Korean Air first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Korean Air has 2 phone numbers. It's not always clear what is the best way to talk to Korean Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Korean Air. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Korean Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.