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Korean Air Customer FAQ

Top Answers & How-to Guides

What is Korean Air's Phone Number?

The question we are asked most often is about how to talk to Korean Air customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Korean Air customer service, get an answer now.

Recent Korean Air Customer Questions

How to check seating assignments

To check your seating assignments with Korean Air, you can visit the "Manage Booking" section on the Korean Air website. By entering your reservation details, you will be able to view your seating arrangement and make any necessary changes. If you need assistance, follow the prompts provided during the process.
Asked Oct 21, 2025 4:47 PM

How to book a flight from Florida to Toronto using my skaypass points

To book a flight from Florida to Toronto using your Skypass points, log into your Korean Air Skypass account on the Korean Air website. Search for flights by entering your departure and arrival cities, along with your travel dates. Select the option to use miles, and choose the flight that fits your needs. Follow the prompts to complete your booking using your Skypass points. Be aware that availability may vary.
Asked Dec 31, 2024 12:57 AM

Fee for an additional baggage check in?

The fee for an additional baggage check-in varies based on your flight route, class, and frequent flyer status. It is best to check the specific baggage policy applicable to your booking for accurate information about fees related to extra luggage.
Asked Oct 25, 2024 10:37 AM

Change my email address on a flight booking

To change your email address on a flight booking with Korean Air, you typically need to access your reservation through the Korean Air website or app. Look for the option to modify your booking, and follow the prompts to update your email address. If you encounter any issues, please refer to the contact information available on this page for assistance.
Asked Oct 16, 2024 10:52 AM

What are the baggage allowances for Korean Air?

Korean Air's baggage allowance varies by route and class of service. Generally, for most international flights, Economy Class passengers can check in one piece of luggage up to 23 kg (50 lbs), while Prestige Class (Business) passengers can check in two pieces, each weighing up to 32 kg (70 lbs). First Class passengers can also check in two pieces with the same weight allowance. Carry-on baggage typically includes one piece up to 10 kg (22 lbs) for Economy and up to 18 kg (40 lbs) for Business and First Class. Additional fees may apply for excess baggage. Specific details depend on your ticket and route.
Asked Sep 30, 2024 1:54 PM

Help me with my Korean Air customer service issue

Baggage and Check-in

What are the baggage allowances for Korean Air?

Korean Air's baggage allowances vary by fare class and destination. Economy passengers can check one bag up to 23 kg, while...

What are the check-in procedures for Korean Air flights?

Korean Air provides multiple check-in options, including online check-in, airport desks, and automated kiosks. Online check-in...

Flight Policies

What is Korean Air's policy on flight changes and cancellations?

Korean Air's flight change and cancellation policies vary by ticket type. Generally, changes prior to departure may incur fees...

What is Korean Air's policy on traveling with pets?

Korean Air allows pets to travel as checked baggage or in-cabin, depending on their size. Pets in the cabin must fit specific...

What should I do if my flight is delayed or canceled?

In the event of a flight delay or cancellation with Korean Air, passengers should stay calm and look for official...

How can I change flight details after booking?

To change flight details after booking with Korean Air, customers can use the official website or mobile app under the "Manage...

What are Korean Air's policies on unaccompanied minors?

Korean Air has detailed policies for unaccompanied minors aged five to twelve traveling alone. They offer a special...

Seating and Amenities

Can I select or change my seat on Korean Air flights?

Passengers can choose or modify their seats on Korean Air flights. This can typically be done during booking or later through...

Are inflight meals provided on Korean Air flights?

Korean Air provides inflight meals on its flights, with a diverse menu catering to various tastes and dietary needs....

What amenities are available in premium classes?

Korean Air's premium classes, including Business and First Class, provide many upgraded amenities such as comfortable and...

Frequent Flyer Program

What is the SkyPass frequent flyer program, and how can I join?

The SkyPass frequent flyer program is Korean Air's loyalty initiative for rewarding travel with miles that can be earned...

How can I earn miles with the SkyPass program?

Korean Air's SkyPass program allows members to earn miles by flying with Korean Air and partner airlines, using affiliated...

Special Requests

How can I contact Korean Air for special requests?

Korean Air offers various ways to manage special requests, such as for disabilities or dietary needs, best addressed during...

What should I know about traveling during peak seasons?

Traveling during peak seasons can be challenging due to high demand and crowded airports. To navigate these periods...
We look to the Korean Air issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Korean Air issues reported to GetHuman
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