Kohler Phone Number

Call Kohler customer service faster with GetHuman

  • Calls Kohler's Customer Service department
  • The average hold time is 4m
  • Hours are Mon-Fri 8am-5pm CST
  • The best time to call is 10:15am
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live Kohler agent: Wait through the first menu, then press 1, then 2
  • What you hear when you call: Purchase a product, press 1. Installation or troubleshooting assistance, press 2. Brochures, catalogs, press 3. Status of order, press 4. Retailers, press 5 for the number to your dedicated service team. All other inquiries, press 6.

What to expect when you call

Heard when the phone system first answers
"Thank you for choosing the Bold Look of Kohler and Sterling Plumbing Products. You have reached the customer care center. For English, please hold. Or press one to continue. Please visit us online at u s dot kohler dot com to explore our exclusive product offerings. Search common help topics, or order service parts. If you are interested in purchasing Kohler or Sterling products, press one."
Excerpt from a call with Kohler
Wednesday, February 14, 2024 8:56 PM

Calling Kohler Customer Care at 800-456-4537

Oct 16, 2023

Calling this number didn't work as expected, as the customer service office appeared to close early when I dialed. The number said it was supposed to be available between 8 a.m. and 5 p.m. Central Time, but when I called, I dialed about a half-hour before the offices closed and couldn't get any kind of response from this number.

I'm not sure whether this is a standard situation and the system just doesn't accept callers after a certain point in the day or if the offices happened to close early and I simply got unlucky. Still, I couldn't get anyone to answer even though I had dialed during business hours. I double-checked to make sure that I was calling at the right time, and I was, in fact, calling at the proper time.

When you call after hours, you can't use this number to get any help whatsoever. The system only tells you that you have called outside of normal business hours and can call back Monday through Friday between 8 a.m. and 5 p.m. Central Standard Time. You're also encouraged to check out the website to get information before the system automatically hangs up on you.

Overall, I'm less than impressed with what I found during this call. It's obviously not fair nor a complete picture to offer analysis when the customer service team could not be reached, but the fact that I couldn't get someone to answer toward the end of normal business hours was a problem. Given how many companies make sure that someone is available to respond before the day ends and even in the few minutes after the day ends, this was a surprising discovery.

I was also unimpressed that there's no automated system to provide information after hours. I understand that this number is mostly set up for in-person customer service during regular business hours, but that can be difficult for the average person, especially given that four time zones to the west have to find a way to call well before their average workday comes to an end. Giving some information on the automated system would be one way to mitigate the tight window restrictions.

Overall, I wouldn't be inclined to use this number for customer service based on my experience. If I were a genuine customer in need of assistance, I'd make absolutely certain that I was calling well before the listed closing time in case I was calling on a day when the staff wasn't accepting later calls.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Kohler Customer Phone Number 800-456-4537 - Stats

Phone number to dial800-456-4537
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm CST
Best time to dial10:15am
Average wait4 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat
Quality of communication84%
Quality of help83%
Customer votes248
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Kohler's Best Toll-Free/800 Customer Phone Number

This is Kohler's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kohler agent. This phone number is Kohler's Best Phone Number because 9,330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-456-4537 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Kohler first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Kohler has 1 phone number. It's not always clear what is the best way to talk to Kohler representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Kohler?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Kohler. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Kohler, including live chat and their website / help desk. Visit our Kohler Customer Service page for more information.
Kohler Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!