Kohler Customer FAQ

Top Answers & How-to Guides

What is Kohler's Phone Number?

The question we are asked most often is about how to talk to Kohler customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is international shipping available for Kohler products?

Yes, international shipping is available for Kohler products. Kohler has expanded its shipping capabilities to cater to customers worldwide....
Ask any question you have about Kohler customer service, get an answer now.

Recent Kohler Customer Questions

How do u get scratches out of a 16gage stainless steel sink

If you notice scratches on your 16-gauge stainless steel Kohler sink, you can typically remove them with a non-abrasive cleaner. Apply a small amount of cleaner to a soft damp cloth and rub the scratched area gently, following the grain of the steel. Afterward, rinse thoroughly and wipe the sink dry. If scratches are deep, Kohler recommends using a stainless steel cleaner/polish and a 3M Scotch Brite pad. Always remember to work in the direction of the finish grain. If applied correctly, this process can diminish the appearance of scratches. However, keep in mind that stainless steel surfaces will naturally gain a patina with regular use over time.
Asked Jun 4, 2024 5:21 AM

I have a kitchen faucet that is falling apart the model number is R10433 i bought it directly from Kohler and it looks to be made in 2023 is it under any warranty?

Yes, your Kohler R10433 kitchen faucet is indeed covered under warranty. Kohler offers a limited lifetime warranty to the original owner. It covers any defects in material and workmanship for as long as the original consumer purchaser owns their home. For any warranty related issues, you need to provide proof of purchase. If you bought it directly from Kohler in 2023 and you are still the owner of the faucet, your product should be covered under this warranty.
Asked Mar 3, 2024 4:46 PM

Help me with my Kohler customer service issue

Purchase Locations

Where can I purchase Kohler products?

Kohler products can be purchased from a variety of authorized retailers and distributors. To find the nearest location, customers can...


What is the warranty on Kohler products?

Kohler offers a comprehensive warranty on its products to ensure customer satisfaction. The specific warranty coverage may vary depending...


Can I install Kohler products myself or do I need a professional?

Yes, you can install Kohler products yourself, as they are designed with easy installation in mind. However, depending on the complexity...

Customization Options

Do you offer product customization options?

Yes, at Kohler, we understand that each customer has unique preferences and needs. That's why we offer extensive product customization...

Return Policy

What is the return policy for Kohler products?

Kohler's return policy ensures customer satisfaction with their products. If for any reason you are not completely satisfied with your...

Material Sustainability

Are Kohler products made from environmentally-friendly materials?

Yes, Kohler products are made from environmentally-friendly materials. Kohler is committed to sustainability and actively works towards...

Replacement Parts

Can I order replacement parts for my Kohler products?

Yes, you can easily order replacement parts for your Kohler products. Kohler offers a convenient and hassle-free replacement parts...

Design Services

Does Kohler offer bathroom design services?

Yes, Kohler offers bathroom design services to help customers create their ideal bathroom space. Our team of experienced designers...

Payment Methods

What payment methods are accepted on the Kohler website?

The Kohler website accepts various payment methods for a seamless shopping experience. Customers can conveniently make purchases using...

International Shipping

Is international shipping available for Kohler products?

Yes, international shipping is available for Kohler products. Kohler has expanded its shipping capabilities to cater to customers worldwide....
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