KitchenAid Phone Number

Call KitchenAid customer service faster with GetHuman

  • Calls KitchenAid's Major Appliances Customer Service department
  • The average hold time is 4m
  • Hours are Mon-Tue 8am-8pm, Wed-Fri 9am-7pm
  • The best time to call is 8:45am
  • Popular issues for this call center: Returns, Repairs, Technical Support, Complaint, and Warranty.
  • Reach a live KitchenAid agent: Calling the KitchenAid number above should go right to a real human being
  • What you hear when you call: If you are calling about a major appliance, press 1. For countertop appliance or smaller appliances, press 2.

Calling KitchenAid Customer Care at 800-422-1230

Dec 26, 2023

When calling KitchenAid for customer service or product information, callers should be prepared to spend time on the phone navigating the various options. I called KitchenAid to speak with a representative about a new gas range and it took nearly 15 minutes to wade through the automated menus and connect with a representative.

Callers are given two options when the automated system begins: press 1 for help with major appliances or 2 for countertop/small appliances. I chose 1 since I wanted to discuss potential gas ranges. After this, the recording tells callers to press 1 for Spanish or stay on the line for English. I was next given a menu of choices including service/product help, ordering parts, order assistance, warranty help or product registration. I was also told to press 0 to repeat the menu and needed to do this once.

After I figured out I needed to speak with someone regarding product help, I selected that choice and waited while another recording informed me that 24-hour online service is available at Whirlpool's website. A quick online search revealed that KitchenAid is owned by Whirlpool, a fact I didn't know. In addition, the automated system also reminded me that scheduling appliance service is only advisable for those who haven't been exposed to and/or experienced Covid-19 symptoms within the last 5 days. 

At this point in the call, I was given the option to choose product support based on either a product I've already purchased or one I wanted to purchase. I went with the latter and waited on the phone to be connected to a representative. However, I was prompted to enter in my phone number, which wasn't found in the system. This makes sense as I hadn't purchased anything from KitchenAid. 

I was put on a brief hold as the automated system reported that I was being directed to the appropriate department. After a five-minute wait, I was finally connected to a representative who asked how she could help me. Explaining that I was considering a new gas range, the rep asked me questions regarding my budget, the type of range I currently have and the reason for seeking a new one. As I shared that my gas stove is aging and would need to be replaced soon, the rep directed me to KitchenAid's website to consider a few options available. She explained that as a new customer, I could take advantage of discounts on large appliances.

Most online orders over a specific price qualify for free shipping, the rep let me know, but I could also visit local retailers to see the gas range in person and purchase there. This seemed like a better option and she provided a list of a few stores nearby. However, she advised me to consider an online purchase directly from KitchenAid as I may get a better deal. I appreciated the rep's help and recommendations without any pressure to make an immediate decision. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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KitchenAid Customer Phone Number 800-422-1230 - Stats

Phone number to dial800-422-1230
Call-back availableYES
Call picked up by a real personYES
Department you're callingMajor Appliances Customer Service
Call center hoursMon-Tue 8am-8pm, Wed-Fri 9am-7pm
Best time to dial8:45am
Average wait4 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web, chat, facebook, twitter
Quality of communication85%
Quality of help88%
Customer votes232
Information last updatedFri Feb 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

KitchenAid's Best Toll-Free/800 Customer Phone Number

This is KitchenAid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a KitchenAid agent. This phone number is KitchenAid's Best Phone Number because 13,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-422-1230 include Returns, Repairs, Technical Support, Complaint, Warranty and other customer service issues. Rather than trying to call KitchenAid first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat or facebook or twitter. In total, KitchenAid has 3 phone numbers. It's not always clear what is the best way to talk to KitchenAid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to KitchenAid?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like KitchenAid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with KitchenAid, including live chat and email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our KitchenAid Customer Service page for more information.
KitchenAid Customer Service

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