When calling KitchenAid for customer service or product information, callers should be prepared to spend time on the phone navigating the various options. I called KitchenAid to speak with a representative about a new gas range and it took nearly 15 minutes to wade through the automated menus and connect with a representative.
Callers are given two options when the automated system begins: press 1 for help with major appliances or 2 for countertop/small appliances. I chose 1 since I wanted to discuss potential gas ranges. After this, the recording tells callers to press 1 for Spanish or stay on the line for English. I was next given a menu of choices including service/product help, ordering parts, order assistance, warranty help or product registration. I was also told to press 0 to repeat the menu and needed to do this once.
After I figured out I needed to speak with someone regarding product help, I selected that choice and waited while another recording informed me that 24-hour online service is available at Whirlpool's website. A quick online search revealed that KitchenAid is owned by Whirlpool, a fact I didn't know. In addition, the automated system also reminded me that scheduling appliance service is only advisable for those who haven't been exposed to and/or experienced Covid-19 symptoms within the last 5 days.
At this point in the call, I was given the option to choose product support based on either a product I've already purchased or one I wanted to purchase. I went with the latter and waited on the phone to be connected to a representative. However, I was prompted to enter in my phone number, which wasn't found in the system. This makes sense as I hadn't purchased anything from KitchenAid.
I was put on a brief hold as the automated system reported that I was being directed to the appropriate department. After a five-minute wait, I was finally connected to a representative who asked how she could help me. Explaining that I was considering a new gas range, the rep asked me questions regarding my budget, the type of range I currently have and the reason for seeking a new one. As I shared that my gas stove is aging and would need to be replaced soon, the rep directed me to KitchenAid's website to consider a few options available. She explained that as a new customer, I could take advantage of discounts on large appliances.
Most online orders over a specific price qualify for free shipping, the rep let me know, but I could also visit local retailers to see the gas range in person and purchase there. This seemed like a better option and she provided a list of a few stores nearby. However, she advised me to consider an online purchase directly from KitchenAid as I may get a better deal. I appreciated the rep's help and recommendations without any pressure to make an immediate decision.
This is KitchenAid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a KitchenAid agent. This phone number is KitchenAid's Best Phone Number because 13,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-422-1230 include Returns, Repairs, Technical Support, Complaint, Warranty and other customer service issues. Rather than trying to call KitchenAid first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat or facebook or twitter. In total, KitchenAid has 3 phone numbers. It's not always clear what is the best way to talk to KitchenAid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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