KitchenAid Lifetime Brands Customer Service

Calling KitchenAid can be straightforward as long as you call at the right time. The KitchenAid offices are open from 9 a.m. to 5 p.m. Eastern on weekdays and are strict about that time frame. I didn't realize that when I called, as I was in a different time zone.

When I first dialed the number, I was greeted with information on exactly how to return a product if needed, which led me to believe this was strictly going to be a phone message. Instead, after going through the message repeating itself twice, I was immediately connected to a representative, who asked how he could assist me. I said that I was in the market for a mixer from KitchenAid, and I wanted to know how long the warranty was. He said it was good for one year from the date of purchase.

I then asked what the warranty would cover and what it wouldn't cover. Unfortunately, before he could answer, my phone had an issue and lost signal, ending the call unintentionally. I called back to try to finish the conversation, but when I dialed back, it was 5:02 Eastern time, and the offices for KitchenAid's call center had closed.

I instead got the call center's automated message, telling me that I would need to call back when KitchenAid was open. I did not receive a callback, as the representative had not asked for my number and had apparently not picked it up for a backup plan in case we got disconnected. With no other option, I had to end the call at that point.

Overall, I thought this was an easy experience as long as you've left enough time to get the help you need. Had I been able to get back to the person I had called, I'm sure that I would have been able to get assistance based on the ease of getting information and how quickly I was connected to the representative. I ran into no issues until my phone lost the call at the wrong time of the day.

I can't fault KitchenAid for its hours; it makes no effort to deceive its customers and get them to think their call will be answered when nobody is there to assist. Its representatives do seem to stay on after you've been connected should you exceed the 5 p.m. window, which is a notable positive. 

If I was a legitimate customer of KitchenAid and needed assistance, I wouldn't have a problem using this number. However, I'd make sure that I knew the time and time zone compared to your home location in advance.