Kia Motor Co Phone Number

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Customer service
Current Wait: 4 mins (4m avg)
Hours: 24 hours, 7 days; best time to call: 2pm
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Reasons customers like you called recently

My vehicle was being serviced. When I picked it up after they finally finished it, I no...
My vehicle was in for minor service. When I picked it up there were scratches on the ca...
My **** Kia Soul has been in the collision center here in Virginia for over one month a...
I need help w my warranty repairs. My dealership says that because I had one oil chang...
Need technical information about whether or not Apply Carplay can be installed in a...
Need information about the **-year****,*** mile limited powertrain warranty
I was taking to a case manager about a goodwill payment but it was disconnected
My **** Kia Soul, only has **, ***. miles, the car has always had routine maintenance...
I have a **** Kia Sportage I bought it a few years ago I love it and it ran good.. but...
I want the car model carens diesel engine prestige plus model silver this month
I booked a car carens in the month of june *They promised me to deliver before three mo...
Does my Kia have an engine immbobilizer?
See more recent reasons for calling

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Our Editor's Notes on Kia Motor Co's Phone-Based Customer Care

Kia Motor Co is a major motor vehicle manufacturer that is headquartered in South Korea. With distribution around the world, including the United States, it isn't surprising that Kia Motor Co gets a lot of customer service calls every day.

Why Do People Call Kia Motor Co Customer Support?

Customers call Kia Motor Co customer support for a range of reasons, including:

  • Questions about Kia Motor Co vehicles and services
  • Kia Motor Co website technical support
  • Technical support for other Kia Motor Co services
  • Roadside assistance requests
  • Inquiries about a vehicle's features
  • Dealership location queries
  • Account and financing inquiries

Best Practices for Calling Kia Motor Co Customer Service

There are many things that you can do to ensure that your call to Kia Motor Co customer service is handled appropriately:

  • Like many major companies, Kia Motor Co has multiple divisions and each has its own customer service department. Make sure you are contacting the right division.
  • Call the Kia Motor Co Consumer Assistance Center during its hours of operation, which are 5:00 AM to 6:00 PM Pacific time. Other divisions, including financial services, have different hours.
  • Have all relevant documentation handy when calling. Documentation might include purchase contracts, warranties, invoices, and billing statements. You should also have handy any communications between you, Kia Motor Co and your dealership. Having your user manual available can be helpful if you need to provide information about your vehicle's make and model number.
  • If you need technical support with Kia Motor Co website or a smart device that is connected to a Kia Motor Co vehicle, have your computer or device nearby so you can troubleshoot together with the customer service representative.
  • Have pen and paper handy, or some other way of taking notes during your call.

How do Consumers Feel About Calling Kia Motor Co Customer Service?

Consumers appear to be pleased with Kia Motor Co's phone-based customer service. A study of online review sites, as well as news media, didn't reveal a pattern of bad reports or consumer problems with the quality of customer support received.

What Kind of Issues can Kia Motor Co Customer Service Representative Resolve?

Kia Motor Co customer service representatives can resolve a range of issues, including providing references to authorized dealerships, answering questions about vehicles and services, providing technical support, assisting with warranty claims and researching issues regarding financing and payment accounts.

What Can't Be Resolved With a Call to Kia Motor Co Customer Service?

If you are having mechanical trouble, Kia Motor Co's customer support agents can provide guidance and troubleshooting, but you may need to go to your dealership for repair services.

If you are experiencing difficulty with a dealership, a Kia customer service representative may have limited options for providing assistance. He or she might be able to take a report, but may not be able to intervene in your dispute.

Finally, if your financing is through a company other than Kia, your customer service representative won't be able to assist with financing-related questions. You'll have to work with your servicer or lender directly.

What Should You Do If You Have an Unsuccessful Call with Kia Motor Co?

If you get off the phone with Kia Motor Co customer service and feel frustrated or angry with the service you received, don't give up. You may still be able to get your questions answered or your case resolved.

  • Look over the notes you took during your call. Your notes may reveal issues where there was miscommunication or misunderstanding.
  • After reviewing your notes, call Kia customer service back. Some customer service representatives are better than others and you may find that the person you speak to on your follow-up call is better prepared to understand and address your concerns.
  • If your second call doesn't resolve your issue, try getting in touch another way. Kia Motor Co offers email support through an online form, so you could try opening up a support ticket. This option also provides you with a transcript, which can be useful if you need to escalate your case.
  • Kia Motor Co also has social media accounts: You could attempt to reach out on one of these platforms.
  • If Kia Motor Co remains unresponsive, try asking your dealership for assistance. A manager or salesperson may be able to advocate for you.

Customer Number 800-333-4542 - by the Numbers

Phone number to dial800-333-4542
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2pm
Navigate phone maze to a humanPress 3, then #, then 1, then #
Average wait
Current wait4
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication82%
Quality of help86%
Customer votes259
Information last updatedSat Dec 03 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Kia Motor Co's Best Toll-Free/800 Customer Phone Number

This is Kia Motor Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kia Motor Co agent. This phone number is Kia Motor Co's Best Phone Number because 2,154 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-4542 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Kia Motor Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Kia Motor Co has 1 phone number. It's not always clear what is the best way to talk to Kia Motor Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Kia Motor Co - by phone or otherwise

While 800-333-4542 is Kia Motor Co's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Kia Motor Co please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Kia Motor Co.

What is GetHuman's Relationship to Kia Motor Co?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Kia Motor Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Kia Motor Co Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Kia Motor Co contacts
Kia Motor Co Phone NumberBEST
Kia Motor Co Help Desk
General customer information

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