Kia Motor Co Customer Service

Phone Number & Contact Info

Kia Motor Co's Best Phone Number

Toll-free·Calls Customer Service·Most popular Kia Motor Co number

How do I talk to a live human at Kia Motor Co?

A:Direct to a human

Does Kia Motor Co offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-9pm EST. The least busy day is Tuesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

Kia Motor Co Customer Phone Numbers

Roadside Assistance

Toll-free · 24 hours, 7 days · Press 3, then #, then 1, then # · Roadside assistance, press 1. For all other matters, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Kia Motor Co phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Kia Motor Co phone system greets you: Are you calling about your own personal account?
Below are some clips we've found from Kia Motor Co's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"To ensure clear communication, please find a quiet area and refrain from using speaker mode or headphones. We are enhancing security on our consumer website with multi factor authentication later this year. You will receive a one time code via your preferred contact method at login. To ensure a seamless experience, please verify that your email address and mobile phone number are accurate and up to date by logging in to our website. This contact information will be used to verify your identity each time you log in after the new website launches. Thank you for calling Kia Finance America. Are you calling about your own personal account?"
Excerpt from a call with Kia Motor Co
Saturday, January 6, 2024 4:35 PM

They may ask your reason for calling (instead of a menu)

"If you are calling about a business are you calling about a lease account? In a few words, tell us why you are calling today."
Excerpt from a call with Kia Motor Co
Saturday, January 27, 2024 9:25 PM

They may ask you to say or enter information

"Thank you for calling Kia Finance America. We are currently experiencing unusually high call volume and longer wait times. For faster service, we strongly encourage you to visit our website at k m f u s a dot com.
After logging in, you can access self serve such as make a payment or set up autopay, view account details, request a copy of your payment history and other documents by visiting the my accounts page, Are you calling about your own personal account?
Please say or enter the last four digits of your Social Security number."
Excerpt from a call with Kia Motor Co
Friday, June 21, 2024 2:07 PM

The first phone menu

"We are currently experiencing unusually high call volume and longer wait times. For faster service, we strongly encourage you to visit our website at k m s u s a dot com. After logging in, you can access self serve options such as make a payment or set up autopay, view account details, request a copy of your payment history, and other documents by visiting the my account page. Thank you for calling Kia Finance America. Are you calling about your own personal account? I'm sorry. I didn't get that. Are you calling about your own personal account instead of a business account or someone else's account?
Let's try a different way. If you are calling about your own personal account, press one.
For your business account, press two.
If you are calling from a dealership, press three.
From an insurance company, press four."
Excerpt from a call with Kia Motor Co
Wednesday, June 5, 2024 7:13 PM

What are the hours and when should I call?

Kia Motor Co operates the call center for this 866-331-5632 phone number Mon-Fri 8am-9pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kia Motor Co phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kia Motor Co staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Kia Motor Co is Tuesday. The most busy day to call is Monday, which averages 56% more phone calls by comparison. Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Kia Motor Co

In summation, the best day to call Kia Motor Co is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kia Motor Co staffs the call center well on Tuesday.

Calling this Kia Motor Co Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 16, 2023

This phone number is used for managing existing accounts with Kia Finance America, so it's not going to be very useful to you unless you already have an account with Kia. When I called, the automated system warned that it was experiencing higher call volumes than usual and strongly recommended that I go online to resolve my question if possible.

After that message, I was asked if I was calling about my personal account, to which I said no. I was then asked if I was calling about a business account, which was also a no. I was then told I would have to speak to a representative for assistance and asked if I would like to be connected to one.

I said I would, and despite the warning, I was almost instantly connected with a representative. I said I had seen an ad for a Kia Forte with a 2.9% APR and wanted to know how long that promotion would be available. She said that she did not have any of that information and would be unable to answer my question, adding that she was only able to help with finance-related concerns. Without an account, there was nothing more that she could do for me, so I thanked her for her time and ended the call.

Overall, I wasn't very impressed with the service I received on this call. I understand that Kia wants this number to be used only for finance-related problems and would like to offer its existing customers that help, but I believe that Kia's customer service representatives should at least have some working knowledge of what's going on with the company.

Rather than say that she can't provide any assistance, a representative should be able to say that she can transfer a caller to someone else in the company who might be able to help or provide a number or website that could get the caller the information they need. That would be far more effective than simply saying that she couldn't help with the problem.

On the positive side, the call was incredibly quick and simple to navigate. Despite the warnings of a long wait time, I had no issue getting connected to a representative. I tried this call twice to check if the first time was a fluke, and my wait time was negligible on both occasions. By the time the system had completed the automated message, I was already connected with a representative.

If I needed assistance with finance, I'd probably use this number. But if I only needed information, I'd look elsewhere.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Kia Motor Co

If you have time to do a bit of reading before you call Kia Motor Co, we recommend you read over some of our problem-specific articles.

What is the warranty on Kia vehicles?

Kia offers a comprehensive warranty for all its vehicles to ensure peace of mind for customers. Each new Kia vehicle is backed by a 10-year or 100,000-mile powertrain warranty, demonstrating the company's confidence in their products. Additionally, Kia provides a 5-year or 60,000-mile limited basic warranty to cover any defects in workmanship or materials. This coverage extends to various components such as the audio system, paint, and batteries. Moreover, Kia includes a 5-year or 100,000-mile anti-perforation warranty, safeguarding against rust or corrosion issues. Furthermore, Kia's warranty is transferable, which adds value and convenience if the vehicle is resold during the warranty period. Kia owners can trust in the extensive warranty provided, highlighting the brand's commitment to customer satisfaction and exceptional quality.

What financing options are available for purchasing a Kia?

Kia Motor Co offers a range of financing options to suit customers' needs. We strive to provide flexible and accessible financing solutions. Our available options include traditional auto loans, lease agreements, and Kia's own financing program called Kia Motors Finance. Through Kia Motors Finance, customers can benefit from competitive interest rates, convenient monthly payments, and the opportunity to enjoy special promotional offers on select models. Additionally, we work with various lending institutions to help customers secure suitable financing options based on their credit history and financial situation. Our dedicated finance team is available to guide customers through the process and help find the best financing solution for purchasing a Kia vehicle.

Does Kia Have Roadside Assistance?

With a new KIA you own, you are eligible for one year of a complimentary roadside assistance program. Additionally, you can also renew your Kia roadside assistance cover after one year elapses for up to eight years. Typically, you present your car to a genuine Kia dealership shop that will perform routine servicing and maintenance.

Top Kia Motor Co customer service problems

Click the link above to get answers to just about any Kia Motor Co customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kia Motor Co, and their purpose. Are any of these similar to the reason you are trying to call?
General inquiry: "I need to speak with an operator."
- From a call lasting 3m 32s , Jun 21, 2024 2:07 PM
Cancellation of warranty: "I would like to cancel my warranty."
- From a call lasting 3m 50s , Mar 22, 2024 1:44 PM
Collections inquiry: "Interested in collections information."
- From a call lasting 1m 41s , Jan 28, 2024 3:37 PM
Assistance with bill payment: "Pay pay bill. Need help."
- From a call lasting 2m 10s , Jan 27, 2024 9:27 PM
Concern about car repossession: "I'm wondering, would that help with the repossession of the vehicle?"
- From a call lasting 14m 43s , Jan 27, 2024 7:41 PM

More Kia Motor Co Customer Service Contacts

There are of course other ways to contact Kia Motor Co customer service besides the phone. Below we list the best ones, by medium.

Kia Motor Co Customer Service Live Chat

kmfusa.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Kia Motor Co provides this option.

Kia Motor Co Customer Help Desk / Web Support

kmfusa.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Kia Motor Co customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Kia Motor Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kia Motor Co agent. This phone number is Kia Motor Co's best phone number because 2,154 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-331-5632 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Kia Motor Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Kia Motor Co has 2 phone numbers. It's not always clear what is the best way to talk to Kia Motor Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kia Motor Co. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kia Motor Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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