Kia Motor Co Customer Service Issues

I own a [redacted] Kia Soul. Recently, I had to take it to a dealership to address some recalls. However, shortly after, my check engine light came on, flashing, signaling the P1326 error code. This issue is related to excessive connecting rod bearing wear identified by the Knock Sensor Detection System (KSDS). I find it frustrating that despite one of the recalls being related to the engine, this problem wasn't detected and solved during the visit. It feels like an oversight on their part, especially after waiting a whole month for the appointment. I am hoping to understand what can be done to address this issue and avoid additional delays in getting my car back on track.

I own a [redacted] Kia Sorento, and I had an issue with my a/c leaking water into the passenger side of the car. The mechanic informed me that the drain was clogged, causing the water to back up into the vehicle. They charged me $[redacted] for this service. I was under the impression that my car's [redacted],[redacted]-mile bumper-to-bumper warranty would cover this issue. However, I was told that it falls under cosmetic repairs, which surprised me as I consider a functioning drain a necessity, not a cosmetic feature. I find it frustrating, especially knowing that other customers have experienced the same problem. I believe this could be a design flaw that should be addressed through a recall. If I am not reimbursed, I will have to reconsider my loyalty to Kia, as this is my fourth Kia purchase since [redacted].

I recently bought a brand new Seltos, and I'm experiencing issues with the transfer case. The car has been at JT Kia for two weeks now, and I didn't expect to have problems with a new purchase. JT Kia mentioned they are planning on replacing it today. I have a claim number with Kia about this issue. I am concerned about the reliability of this new vehicle and would prefer not to have to keep bringing it in for service. If this continues to be a problem, I would rather consider getting a different vehicle instead. Thank you.

Dear Sir/Madam, I am writing to express my disappointment with the customer service provided at your Kram branch in Tunisia. The behavior of the staff, especially in relation to handling "popular cars," has been less than satisfactory. Many customers, including myself, have shared similar experiences on social media platforms. It seems that the staff's attitude towards customers in these situations is disrespectful and dismissive. Despite encountering such unprofessionalism, my husband and I decided to submit our application with the hope that our request would be processed efficiently. Unfortunately, after a two-month wait, we were informed of an error made by an employee at Kia Kram who had failed to include my husband's ID in our file. This oversight has now led to further delays and has been incredibly frustrating for us. Regrettably, there was no acknowledgment of fault or accountability on the part of the staff. This experience has left us disheartened and discouraged from engaging further with your company. We sincerely hope that our feedback will be taken seriously, and that you will take steps to improve the customer service experience at the Kram department. Thank you for considering our concerns. We trust in your dedication to customer satisfaction and remain optimistic for a resolution to our issue. Best regards.

Upon reviewing my sales contract at home, I noticed an additional charge of $5,[redacted] that I hadn't agreed to or discussed. Following up with a phone call led to several weeks of being given the run-around. After driving 69 miles round trip, I met with the finance representative in person. Despite their claim that I had signed and agreed to the extra charge, they were unable to provide any documentation to substantiate it.

I am currently experiencing issues with Liberty Kia in Ramsey, NJ regarding my leased [redacted] Kia Forte. Last November, they installed a new engine after the original one failed, leaving me without my car for 2 months. Recently, when my son was stranded [redacted] miles away due to a check engine light that was previously ignored by Liberty Kia. The Service and Sales managers have been uncooperative regarding this matter, and I have been unable to speak to their supervisor, Mr. Rick DeSilva. I had to pay for the tow of the car back home myself and despite assurances given on July 5th, I have not received any updates on the status of my car after repeated attempts to contact them. Each time I call, I am informed that the car has been disassembled, and they are unsure of the issue.

I recently purchased a new [redacted] Kia Sportage, and it has already reached 1,[redacted] miles but is experiencing issues starting and then dying. My local Kia dealer wants to keep it for two weeks before looking at it again, leaving me without my only means of transportation. While I'm willing to cooperate, this situation impacts my ability to work, and I require a loaner vehicle. Unfortunately, the dealer is not providing one, creating a significant challenge as my family members who could assist are out-of-state. I urgently need help resolving this dilemma.

I recently purchased a vehicle from your dealership that had only 25,[redacted] miles on it. Less than two years later, the engine seized, and despite bringing it in twice, my requests were denied. I continued making payments up until about 3 months ago when I paid it off. The vehicle has been sitting in my driveway for nearly 3 years. After discovering there is a recall on the engine, I learned that others with the same issue are getting their engines replaced. I contacted the recall and provided my VIN. I would appreciate a prompt call back regarding this matter.

Hello, I leased a [redacted] Kia Forte on August 13, [redacted], from Own a Car in Fresno. Unfortunately, on April 3, [redacted], my car broke down while I was driving to work. After having it towed and inspected, I was informed that I needed a new engine. Despite recently getting a tune-up and oil change, I had to pay $[redacted] for the replacement due to the lack of warranty after 30 days with the dealership. Feeling frustrated by the resulting financial burden, I wanted to return the car. The dealership, however, did not fulfill their promises, pushing me to investigate the car's history. I discovered a recall issued just three days after I leased the vehicle that may have caused the engine failure. I am trying to determine where the recall notice was sent - to the previous owner, the dealership, or the bank that financed the loan. Any assistance in finding this information would be greatly appreciated. My name is Roney, and you can reach me at [redacted] or email me at [redacted] Thank you.

I purchased a new Kia Forte in [redacted] from Coughlin Kia in Lancaster, Ohio. It's my first brand-new car. Unfortunately, since the beginning, the back driver side window hasn't been working consistently. Every time I brought it in for service and complained, the mechanic couldn't replicate the issue. I even took a video showing the problem, but they insisted on seeing it in person. At last, during a recent service, an employee witnessed the malfunction, but they still didn't address it properly. Now they say the window motor needs to be replaced for $[redacted]. This should have been fixed earlier. Additionally, after an oil change and tire rotation, my car started shaking at high speeds due to loose lug nuts, which could have been dangerous. I'm disappointed that the dealer is not taking my concerns seriously. I'm unsure what steps to take next.

Hello, I live in Norway and own a [redacted] Kia Niro hybrid. Today, after a short break, I experienced a strange issue. When I tried to start the car and turned the key to park mode, all the lights and instruments worked, but the engine did not start. Initially thinking it was the 12v battery, I replaced it with a new one. However, the problem persisted. I was puzzled. Upon trying the key again, the lights in the instrument panel turned on, and everything seemed fine. With the car in park mode, I stepped outside to push it forward about a meter. Surprisingly, the engine started. Perplexed, I quickly got back in, turned off the engine, and attempted to start it again, but it wouldn't start. I'm confused as to why this happened. I hope to receive some insight soon. Regards, Trond.

I have been a loyal Kia customer for several years. With my [redacted] Kia, I invested in multiple additional warranties. Despite visiting the Kia dealership three times in the last 2 months due to issues, I was always reassured that everything was fine. Yesterday, my car experienced a problem similar to one previously addressed, and this time it also wouldn't start. After being provided with a loaner vehicle, I was informed that I needed to pay $[redacted] for a new battery. I questioned why the warranty didn't cover the battery, only to be told it had expired. Reviewing my warranties, I found they were still active but perhaps I have exceeded the mileage limit. Shouldn't a battery check be included in the service covered by the warranties? If the battery was found to be faulty during the previous services this month, shouldn't it have been replaced then under the warranty without extra charges? I believe I shouldn't be responsible for the $[redacted] cost of a battery that should have been covered by the warranty during previous service visits.