Kia Motor Co Customer Service Issues

I bought a [redacted] Kia Sportage LX on January 10, [redacted], from Anyone Rides dealership at [redacted] Belair Rd, Kingsville, MD [redacted], with 58,[redacted] miles on it. From June, the check engine light started flickering. By mid-July, the car wouldn't accelerate properly from a full stop, causing delays in traffic. Additionally, the air conditioning stopped working due to the compressor clutch failure. I reached out to the service department for evaluation under warranty and scheduled an appointment for August 8th. The car even began stalling when shifting into Drive. After weeks of following up, I was informed that the transmission needed replacement, pending approval. Despite encouragement from the service manager, Mike, to contact the approval company, AUL, I only received confirmation in September that the approval was granted, limited to a $30/day rental for up to 5 days. Communication with the dealership was challenging, and I left several messages for Mike to provide updates on the repair progress.

My [redacted] Kia Soul has been at the collision center in Virginia for over a month and won't be fixed for another two to three weeks due to parts delay. Despite my car being new, the parts seem to be unavailable. I currently lack rental car coverage and any transportation options in my rural area, which makes it challenging to get to work since I start at 6:30 am. Walking on a road with no sidewalks or lights is unsafe, but I have no other option. Fortunately, as I'm reaching out for help, the collision center just notified me that they received the parts today, and my car could be repaired in two weeks. I'm relieved but still curious if there's indeed a parts shortage causing this delay. Thank you for any assistance.

I recently brought my car in for minor service, but when I collected it, I noticed scratches on the carpet and paint that requires replacement in the back. The vehicle sustained damage, and I have been unsuccessfully trying to reach the Service manager to address this issue. Despite leaving multiple messages throughout the day, I have not received any callbacks. I am eager to know the course of action they plan to take to rectify the damage caused to my car. Thank you.

After my vehicle service, I noticed scratches on both sides and a paint chip off the tailgate. The assistant service manager took photos and advised me to speak with the manager at the service department. Despite leaving multiple messages all day, the service manager has not returned my calls. I am frustrated by the lack of communication. I am eager for someone from the service team to reach out promptly to address the damage done to my vehicle. Thank you, Susi G. Email: [redacted] Phone: [redacted]

Hello, I own a [redacted] Kia Sorento that is included in a class action settlement providing a lifetime warranty for certain parts. However, my dealership is refusing to honor this warranty because I had an oil change at a different auto shop. I had a service with the dealership in March [redacted], and now, six months later, they are saying the vehicle needs a new engine, which is covered by the class action suit. I am seeking guidance on how to initiate the claim process so that Kia corporate can intervene and ensure that the dealership honors the extended lifetime warranty as mandated by the lawsuit.

I own a [redacted] Kia Forte. While driving during a snowstorm, the engine malfunctioned. Despite reaching out to the warranty number, I had trouble finding a tow truck promptly. Despite managing to get the vehicle running, it's disheartening that I'm now facing a $[redacted] tow charge to get it to the nearest Kia dealership. With only 6,[redacted] miles on my new car, being the sole owner, this unexpected situation is causing me to miss work and incur unplanned hotel expenses. Not receiving clear communication or assistance for a rental car is frustrating. I aim to resolve this issue promptly as it's been an overwhelming and costly ordeal.

We own a [redacted] Kia Sorento SX AWD. On Friday, while my wife was driving, the Panoramic Roof Glass exploded with a loud bang. She pulled over to assess the situation. The glass was shattered but still holding together. As she continued driving home, the glass started to rise in the middle and eventually fell in on the sunshade. No objects hit the glass during the incident. I tried contacting Power Kia in Salem on Friday and spoke to Eric, the Service Manager, who directed me to register a claim by calling a specific number. However, I was unable to get through after being on hold for an extended period of time. I attempted to call again today (Sunday) but discovered that the line is closed until 5:00 AM PST on Monday. I am frustrated with the runaround and lack of immediate assistance. It seems other Kia customers have experienced similar issues with the panoramic roof, but Kia has not issued a recall. Despite their advertised excellent customer service, I am disappointed by the difficulty I have faced in resolving this issue. This is our second Sorento, but if the situation is not addressed promptly, it will likely be our last.

Hello, I had an accident at your new company in Jordan during a business trip. I accidentally walked into a clean glass panel at the entrance which resulted in a deep wound above my left eye. The lack of any warning signs led to this injury. Surprisingly, none of the employees or management has reached out to inquire about my well-being. This negligence and lack of concern give a poor impression of your company. Wishing you all the best. Regards, Ayman Abu Saada.

Purchased a [redacted] Kia Seltos S on October 28, [redacted], which only came with one smart key. Was informed by the dealer that the second key included with the vehicle would be sent separately by Kia. Contacted the Kia dealer and was informed that smart keys have been on back order for six months. With only one key, my wife and I are inconvenienced passing it back and forth. We spent $30,[redacted] on a new car and expect to receive the second key. When can we visit Peak Kia Lakewood in Colorado to get our key? Waiting six months for a key is unacceptable.

I purchased a [redacted] Kia Telluride SX X Line with the intention of towing my bass boat. Unfortunately, the vehicle arrived without a tow package. Despite being reassured that all Tellurides can tow [redacted] lbs and that a hitch could be added later, I've encountered difficulties. The dealership where I made the purchase has been unhelpful in ordering the necessary equipment and scheduling the installation. Frustrated by the lack of progress, I sought out a tow kit from E Trailer. While I successfully had the tow hitch installed, I now face a setback - there is no female plug for a wiring harness connection. This oversight prevents me from utilizing the vehicle as intended. I feel let down by Kia's assurances and now seek assistance to resolve this issue.

My Kia Soul was at Bulldog Kia for 51 days, all under warranty. I was advised to rent a car with the promise of reimbursement, but I need to go through Kia Customer Service. I am currently seeking an update on my rental reimbursement status. I have submitted all required documentation to Kia Customer Service regarding case number [redacted]7 but have not received any updates or spoken to anyone regarding this matter.

I am reaching out to share my frustration regarding the lack of availability of parts for my [redacted] Kia Sportage (Kia Case#[redacted]7). Service King, the repair shop, has been attempting to locate the correct rail assembly for several months since last December but has not had any success. Being a loyal customer, I have always had faith in the quality of your products. Unfortunately, this situation has left me extremely dissatisfied with the service provided. While I acknowledge there may be factors beyond your control contributing to this issue, I believe better communication and support should be given to consumers like myself. I kindly ask for urgent action to be taken to resolve this matter efficiently. It would be greatly appreciated if you could update me on the status of the right rail assembly request and inform me of the measures being taken to promptly repair my vehicle. Please feel free to contact Jerry at Service King on [redacted] Ext. [redacted]. Repair Shop Information: Name: Service King Address: [redacted] N Central Expy, Plano, TX [redacted] Phone: [redacted] Thank you for addressing this issue promptly.

My check engine light turned on, and now my car is stuck in second gear, also known as limp mode. The diagnostic codes show issues with the oxygen sensor, misfire, and catalytic converter. I drive a [redacted] Kia Soul Plus 2.0L, and the estimate for repairs is $[redacted]. I believe the catalytic converter should last the lifetime of the vehicle. As a single mom, I am struggling to get my child to school without a properly functioning car. Although there have been recalls for catalytic converter problems in other Kia Souls, mine hasn't been included in those recalls despite having the same issue, which I find confusing.

My car has been burning oil, and I have repeatedly brought it back for repairs since last year. The only solution I keep getting is to add more oil, which is not sustainable for me as it impacts my ability to work. I have been informed that I cannot receive a loaner car, but I believe my car may need a new engine. I am unable to afford a rental car but also cannot afford to miss work due to the car's issues, especially now that the engine light is on and the car is running poorly. Although I was allowed to leave the car overnight once for repairs, I was not provided with a loaner car to use in the meantime. I simply need a loaner vehicle while my car is being fixed so that I can continue to work.

We are seeking assistance regarding case # [redacted]7. Our granddaughter recently bought a used [redacted] Kia Rio from a dealer with 70,[redacted] miles, expecting it to last until at least [redacted],[redacted] miles before major repairs. Unfortunately, the engine has seized, and we were quoted $6,[redacted] for repair at the Myrtle Beach Kia service center. We are interested in buying a new Kia for her but cannot exceed $[redacted] monthly. As loyal Kia customers ourselves, having bought 4 Kia vehicles, we appreciate the brand but seek some form of compensation for our granddaughter. We propose a $4,[redacted] credit towards the purchase of a new car. We are heading to Myrtle Beach next week and hope to have this matter resolved by then. Your prompt attention to this request is greatly appreciated. Thank you, L. and P. Cantalupo

My car's engine light came on Tuesday, March 28th, and I took it to Classic Kia dealership in Carrollton, TX. When I returned on Friday at 2 pm, the car stalled in front of the dealership. Service advisor Bill Miles informed me that the engine problem was due to a leak and could not be repaired. The mileage is 65,[redacted], and fortunately, I have a warranty for up to [redacted],[redacted] miles. The car is still at the dealership. I was advised to file an insurance claim, but unfortunately, my insurance denied it.

I am reaching out regarding my [redacted] Kia Forte, causing frustration due to the ongoing honking issue. Initially, the car served me well, but in [redacted] or [redacted], spontaneous honking started and my left headlight repeatedly blew out. Despite various inspections by my mechanic and Kia dealership, no root cause was found, and a costly headlight replacement was suggested. The honking, with unpredictable patterns, persists. This situation is truly vexing, and despite efforts, no resolution seems near. The honking appears to be cryptic, with varying sequences that remain unexplained. I seek advice or guidance from fellow Kia owners who may have encountered and addressed a similar problem. Any assistance or recommendations would be greatly appreciated. Warm regards, Carol M.

I bought a ‘22 Kia EV6 GT for over $70,[redacted] a year ago. Today, when trying to use the app to start the climate in my car, I discovered that I now have to pay $[redacted] per year to use it, even for OTA updates crucial for electric cars. I find this situation ridiculous. If Kia wants to charge luxury car prices, they should offer better customer service. None of the luxury brands I have owned like Cadillac, BMW, Volvo, Polestar, or even Jeep, ever required me to pay for such basic features. This seems excessive, especially considering the high cost of an electric car.

Our Kia Sportage has broken down and repairing it is not cost-effective. Following a discussion with a representative yesterday, I obtained a third estimate as requested. After submitting the required documentation, we contacted Kia again. Despite waiting on hold for over two hours, when we finally spoke to someone, they displayed a very negative attitude. This person disagreed with the initial representative's assessment and the call got disconnected without receiving a callback. Our hope for assistance from Kia in purchasing a new vehicle, as mentioned by the first representative, did not materialize.

I am having trouble with the back door on the driver's side of my [redacted] Kia Sportage. I reached out to the nearest dealership in Clarksville, Indiana, but they were unhelpful and asked for $[redacted].00 just to diagnose the issue. They couldn't even provide an estimate for the repair costs. This experience has made me reconsider my loyalty to Kia. Additionally, around the same time, my passenger side window stopped responding to the master switch on the driver's side. It's frustrating to have multiple issues happening simultaneously with my vehicle.