Kia Motor Co Customer Service Issues

We purchased a Certified Pre-owned [redacted] Sorento from Kia of Dayton and have diligently followed all service requirements to uphold the warranty. Around 50,[redacted] miles, the car began burning oil, and when addressed, we were informed that this was normal. After reaching 80,[redacted] miles, we initiated an oil consumption test at Kia of Beavercreek, discovering a loss of approximately 1.5 quarts every [redacted] miles. The car was left at Kia of Beavercreek for a month, during which a compression test was conducted, resulting in failure. The insurance company requested payment for the engine to be disassembled to pinpoint defective parts before determining coverage for repairs. If approved, repairs may involve a costly $3,[redacted] with uncertain coverage and an indefinite backorder for the engine, leaving us with a vehicle my spouse is reluctant to drive and an outstanding debt that hinders selling options.

I recently had a negative experience at Phil Long Kia in Colo. Spgs., CO. I went in looking for a specific type of vehicle and ended up purchasing a Forte that doesn't meet my initial requirements. I am requesting a refund for the $[redacted] maintenance plan I was sold, as it is not being honored by Peak Kia due to it being a Phil Long maintenance plan. The plan should have cost $[redacted] for 3 years. There is more to this situation, but for now, I am solely seeking assistance with the refund for the maintenance plan. I will provide further details later on. My account number is [redacted][redacted]. Thank you for your attention to this matter.

I have been experiencing a significant oil consumption issue with my [redacted] Kia Soul. Despite having it addressed previously, the problem persists. Recently, when my oil light illuminated, I contacted the dealership for assistance. Their response was unhelpful, prompting me to visit them for an oil check. On August 26, [redacted], they discovered my vehicle was completely out of oil, requiring 4.8 quarts to be added. Concerned this may be a tactic to prolong repairs until my warranty expires in 8,[redacted] miles, I sought a resolution. During a subsequent oil change on September 04, [redacted], I found my oil level to be overfilled, possibly explaining why I only used 3/4 of a quart between services. This usage was deemed normal by the dealership but was met with disbelief by other mechanics I consulted. Your prompt attention to this matter is appreciated. - Sue Ann P.

I bought a [redacted] Kia Sportage on 11/25/[redacted] and have been adding oil frequently since then. After a recent oil change on 8/9/[redacted], the manager mentioned a cracked oil pan. I visit for oil changes monthly due to Ubering. Wanting a second opinion, I went to another Kia dealership. They suggested I needed an engine, not a new oil pan, despite having an extended warranty. Unfortunately, due to gray areas in the warranty, Kia declined the repair. I need help on what steps I can take to address this issue.

I have been leasing a [redacted] Kia Sorento, and my air conditioning stopped working in May. After contacting the dealership, they scheduled me for the end of June. It took them four days to diagnose the issue and order the necessary part, which won't arrive until September. I haven't received any updates since. I've been driving without A/C during this hot summer while still paying full price for the lease. The dealership hasn't offered any solutions or assistance, which is disappointing. I believe I should be compensated for the lack of support. It's been challenging without A/C, and the customer care has been lacking. I'm considering my options to address this long-standing issue, as I expect better care after leasing with them for six years.

I purchased a Kia SX Carnival a few months ago and I am very dissatisfied with the AC unit in the car. I have owned 6 automobiles over the last 20 years, none of which were Kia, and the AC unit on all of them outperformed the Carnival significantly. When the AC is on and the car is at a stop, the performance is at its worst. It seems almost like it is not working. Even when the vehicle is moving, it takes a very long time to start cooling properly. The technicians at the dealership where I bought the car claim it is producing the proper temperature air, but I disagree. I would be very surprised if Kia does not receive numerous complaints about this issue. The compressor output seems insufficient for a vehicle of this size and should be addressed through a recall.

I currently own a [redacted] Kia Sorento with VIN 5XYPGDA36HG334016. It has undergone the first phase of the oil consumption test, and I am close to completing the second phase. The dealer where I bought the car, Matthews Kia in Greece, NY, confirmed the oil consumption issue. They have performed necessary maintenance under the powertrain warranty, including cleaning the engine top, changing the oil and filter, and road testing. I have driven [redacted] miles of the required 1,[redacted] miles for the test. If a new engine is needed, I want to ensure I have a rental vehicle as I can't be without transportation. I will need written approval from Kia for reimbursement. The dealer couldn't assist, so they provided me with a contact number for approval. I am preparing for a possible engine replacement. - Steve S.

My [redacted] Kia Soul experienced issues, and Gene Messer Kia in Lubbock replaced the knock sensor and did a reset. However, after minimal use, the car broke down again. They replaced the sensor once more. Concerned about safety, I had the car brought to Arlington, but it drives poorly with knocking sounds. Vangergriff Kia couldn't help as it's under warranty and would need to fail completely for repair. I purchased the car for reliability, especially for my granddaughter's safety. Both dealerships agree the engine is failing, but I want it fixed.

My [redacted] Kia Optima front camera system is malfunctioning, causing all driving assist lights on the dash to stay on. I brought the car to the local dealership on 10/08/[redacted], but the required part is on backorder. Despite multiple follow-ups, there is still no estimated time of arrival for the part as of 12/14/[redacted]. Last week, I was informed that the part was no longer on backorder and they hoped to receive it soon. The uncertainty is frustrating, and I'm unable to trade the car due to the lit dashboard lights. I'm concerned about the delay in resolving this issue and would appreciate assistance in expediting the repair.

I own a [redacted] Kia Sorento LX 2.4, L4, VIN6, 16V, made in the USA. Lately, it has been burning oil excessively without warning from the indicator. The engine is noisy, resembling a rod knock sound. I took it to Midtown Kia in Tulsa, OK in December [redacted] and provided them with a detailed Engine Maintenance Log from [redacted] to [redacted]. They mentioned having many cars needing engine replacements, so I left my car with them. Recently, they contacted me to say they didn't hear any knocking but suggested cleaning out the engine, fixing a transmission leak, and a valve cover leak that would total around $[redacted].00.

On March 26, [redacted], in Elgin, IL, at Kia, we were interested in buying the SX Sportage Prestige [redacted] vehicle. The final price quoted by Mike Gaddy was misleading at $33,[redacted]. Initially, we had a 1.9 interest rate from our bank, but Mike said he could match it pending approval from the finance managers. The finance managers offered to match the interest rate but included a $2,[redacted] warranty maintenance fee, insisting that we come for maintenance at their location, which is an inconvenient hour's drive away while we have a nearby Kia in Winnebago. This felt like an attempt to take advantage of us as three women. We were disheartened by the conduct of the finance managers. On a positive note, Mike G. was exceptional in explaining the details to us. It's unfortunate that Mike lost a sale due to management's greed. Despite being well-qualified, this experience left us questioning their business practices.

My Kia Optima EX was towed to Kia of Garden Grove for two recalls, but the issue was with the key not starting the car. Kia initially thought it needed reprogramming based on my description. However, after the tow, they said the key worked for the doors, but the car wouldn't start. They then charged $[redacted] for a special diagnostic and proposed replacing the smart module for $[redacted], deducting the diagnostic fee if it's the issue. I never consented to the $[redacted] diagnostic charge without a clear diagnosis. I am perplexed as to how they diagnosed the car without being able to start it. I only expected the recalls to be fixed at no charge. As a result, I want to have my car towed out of their facility.

I am the second owner of a [redacted] Kia Sedona with VIN kndmb5c19h[redacted]. I purchased the van at 42,[redacted] miles and have encountered no issues until recently when it went into limp mode. Despite not having the 10-year [redacted],[redacted]-mile warranty due to being the second owner, I sought repair at a local automotive shop in Lynden, Washington. The problem was identified as an intake camshaft sprocket on bank 2, causing the motor to go out of timing. With the odometer at [redacted] miles, I believe this part failure should be covered under warranty. Despite contacting the dealership and speaking with the service and parts managers, I have not received warranty coverage. I am hopeful that my case for a parts failure will be reviewed. Thank you for your attention to this matter. I can be reached at [redacted] or via email. Thank you. - Ed H.

I had my Kia lease end date extended to 9/5/22 due to deferred payments from Covid-19. Now, Kia is trying to charge me an extra $[redacted] for the deferred payments, even though they were supposed to be included in the extension. I did not request the lease extension, it was Kia's policy for deferred payments. I have spoken to six customer service representatives, but none of them can resolve this issue. Kia's handling of this situation has left me frustrated and disappointed with their services.

I bought my Kia Sorrento Hybrid in July [redacted], and it's still under warranty. I faced significant issues with the hybrid system twice, prompting warning lights to find a safe spot to stop. The car is now at Shawnee Mission Kia in Kansas for repairs. Parts had to be ordered, such as replacing the high-pressure fuel pump and draining and refilling the inverter coolant, and there might be a recall. Initially, they didn't offer loaners or rental car arrangements, but I discovered they have an agreement with Enterprise. I need assistance with rental car reimbursement. Thank you.

I own a KIA Picanto with the registration number SV21 PHK, which has been replaced with RH55 KAZ. I have been facing repetitive battery issues with my 18-month-old car. After not using the car for two weeks, I found the battery flat. Despite Arnold Clark KIA Garage initially fixing the problem, it recurred, with the AA advising a battery replacement. Upon returning to the garage, it was noted that the Stop/Start Sensor was malfunctioning and causing the battery drain. The manager, Corbyn Walker, informed me that the car is no longer under warranty and I would need to pay for a new battery. As a pensioner, this unexpected expense is worrisome, and I believe it is unfair for a car of this age to have such problems. The situation feels abnormal and not a result of standard wear and tear.

I am currently dealing with a recall on my [redacted] Kia Forte due to gas line issues. The dealership has advised me not to drive the car as it is unsafe. They informed me that the necessary parts for the repair are being shipped from China, but they cannot provide a specific timeline for the arrival. While a rental vehicle was offered, I am facing additional fees because the rental is registered under my name, and my daughter is the primary driver. The rental agency requires approval from Kia to change the primary driver to my daughter and I am being charged $15 per day for this adjustment. I am reaching out for assistance as this situation could result in significant costs for me. I appreciate any help in resolving this matter. Thank you.

I am having issues with Kia Motors in Pelham regarding my [redacted] Kia Sorento. We purchased the vehicle four months ago with a warranty that should cover repairs, but they have refused to fix it. Despite numerous attempts to address the problem with the dealership, no solution has been reached. Today, I returned the [redacted] Kia Sorento to the dealer as we noticed a vibration in the front passenger side wheel since the day we bought it. When we took it in for repair, after waiting 8 1/2 hours, we were informed that the warranty wouldn't cover the fix. We have been trying to resolve this matter without success and need assistance to cancel the contract as we cannot afford a vehicle we no longer possess and cannot use.

I took my [redacted] Kia Sorento in due to a check engine light. They mentioned needing it for 3 weeks for a recall. Later, a lady from the dealership called my workplace, mentioning it would be ready the next morning, September 28, [redacted]. I arrived after returning the rental car from Hertz, but they claimed no one had called, the SUV wasn't ready, and I needed to provide 5 oil change receipts instead of the 3 they had. They insisted on the receipts to get authorization for the work, implying it was my fault. The Casey Kia Dealership in Newport News, Virginia, has been giving me the run-around. I've lost 3 days of work and $[redacted].00 in rental fees. I have a 10-year, [redacted],[redacted]-mile bumper-to-bumper warranty. Dealing with them has been incredibly stressful for me and my family, especially the disrespectful treatment towards my wife. My name is Radford Mitchell, and I reside in Hampton, Virginia.

Subject: Complaint Regarding Transmission Servicing I am writing to express my dissatisfaction with the servicing I received in Hong Kong. I purchased a new Kia Sorento in January [redacted]. By April [redacted], with around 60,000km, I visited KLM (Kam Lung Motor Group), the official Kia Dealer in Hong Kong, for a transmission service. Following the service, I noticed an abnormal noise while driving in 5th and 6th gear. In September (5 months post-service), the transmission started malfunctioning. Returning to the dealer, I was informed that the transmission had failed, necessitating a costly USD $[redacted] replacement. This situation has left me deeply disappointed. While I have owned several vehicles previously without encountering major transmission issues, I now face substantial expenses for a relatively new vehicle. Despite the car being only 20 months old, the dealer claims any warranty is void due to missed regular servicing. I disagree since the transmission problem arose shortly after the last service. The car remains at the dealership awaiting a costly repair, which I believe should be covered given the age of the car. It is disheartening to spend USD $40,[redacted] on a new vehicle, only to face such significant transmission issues within 20 months. I kindly seek assistance and advice on this matter. Vehicle Information: - KIA Sorento Diesel GT - Hong Kong License Plate: XD [redacted] - Chassis No. / Vehicle Identification No.: KNARH81BWM[redacted] - Engine No.: D4HELH264185 - Mileage: 90,[redacted] km Thank you for your attention. Sincerely, Kelvin Tsang