Kaspersky Lab Customer Service

Phone Number & Contact Info

Kaspersky Lab's Best Phone Number

866-328-5700
Toll-free·Calls Technical Support·Most popular Kaspersky Lab number
Q:

How do I talk to a live human at Kaspersky Lab?

A:Press 1 then just wait on the line
Q:

Does Kaspersky Lab offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Saturday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Kaspersky Lab phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then just wait on the line
Below are some clips we've found from Kaspersky Lab's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling. Please listen carefully as our menu items may have changed. For help with your home product, such as Kaspersky antivirus, Internet security, total security, and Kaspersky Security Cloud, press one. For help with your business or enterprise product, such as SPHERESDY Endpoint cloud, Endpoint security, security center, or security for virtualization, press two. For new business and enterprise sales You have reached Kaspersky Home Products support line. Please listen carefully as our menu may have changed."
Excerpt from a call with Kaspersky Lab
Tuesday, January 9, 2024 8:23 AM

The first phone menu

"Thank you for calling Kaspersky. Please listen carefully as our menu items may have changed.
For help with your home product, such as Kaspersky antivirus, AMS security, total security, and Kaspersky Security Cloud, press one.
For help with your business or enterprise product, such as Express with the endpoint cloud, endpoint security, security center, or security for virtualization, press two.
For new business and enterprise sales, press three.
If you know your party's extension, press four."
Excerpt from a call with Kaspersky Lab
Saturday, April 27, 2024 1:34 PM

What are the hours and when should I call?

Kaspersky Lab operates the call center for this 866-328-5700 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 86 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kaspersky Lab phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kaspersky Lab staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Kaspersky Lab is Sunday. The most busy day to call is Saturday, which averages 375% more phone calls by comparison. Again, this is based on a sample of 86 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Kaspersky Lab

In summation, the best day to call Kaspersky Lab is Friday.

Why Customers Call Kaspersky Lab

If you have time to do a bit of reading before you call Kaspersky Lab, we recommend you read over some of our problem-specific articles.

What is Kaspersky Lab?

Kaspersky Lab is a globally recognized cybersecurity company specializing in providing advanced protection against various online threats. With years of experience, Kaspersky Lab offers a comprehensive range of security solutions, including antivirus software, internet security, endpoint security, and other advanced threat intelligence products. The company's primary objective is to safeguard businesses, governments, and individuals from cybercriminals seeking to exploit vulnerabilities through malicious software, phishing attacks, data breaches, ransomware, and more. Kaspersky Lab's cutting-edge technologies and innovative approach enable users to detect and neutralize threats efficiently, ensuring the confidentiality, integrity, and availability of their data and systems. With a vast global network of cybersecurity experts, Kaspersky Lab consistently strives to provide industry-leading protection, keeping users safe in today's dynamic and evolving digital landscape.

What products does Kaspersky Lab offer?

Kaspersky Lab is a leading cybersecurity company that offers a range of products to ensure digital safety. Their product portfolio includes solutions for individuals, businesses, and enterprises. For individual users, they offer antivirus software such as Kaspersky Anti-Virus, which protects against viruses, malware, and online threats. They also offer comprehensive security suites like Kaspersky Internet Security, which provides advanced protection for online banking, shopping, and privacy. For businesses, Kaspersky Lab offers a variety of endpoint security solutions, such as Kaspersky Endpoint Security Cloud and Kaspersky Total Security for Business, to safeguard corporate networks and data. Additionally, they provide specialized products for small businesses, such as Kaspersky Small Office Security. In summary, Kaspersky Lab offers a robust lineup of products enabling users to protect their digital world against a wide array of cyber threats.

Does Kaspersky Lab offer a free trial?

Yes, Kaspersky Lab does offer a free trial. Users can experience the full features and capabilities of their software for a limited period of time at no cost. The free trial provides an opportunity to explore and evaluate the effectiveness of Kaspersky Lab's security solutions before making a purchase decision. During the trial period, users can protect their devices from various threats, including viruses, malware, ransomware, and phishing attacks. This allows potential customers to determine whether Kaspersky Lab's products meet their security needs and expectations. To access the free trial, users can visit the Kaspersky Lab website and download the trial version of their preferred security product.

Top Kaspersky Lab customer service problems

Click the link above to get answers to just about any Kaspersky Lab customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kaspersky Lab, and their purpose. Are any of these similar to the reason you are trying to call?
Caller verification: "Is this the right number?"
- From a call lasting 2m 17s , Feb 24, 2024 3:22 PM
Issue with activation code: "I wanted to cancel one, but I didn't actually get an activation code for the standard."
- From a call lasting 10m 32s , Feb 24, 2024 1:34 PM
Issue with upgrade notifications: "Every time I open my laptop, a window pops up about Kaspersky upgrade and it's covering the entire screen, making it impossible to access other options."
- From a call lasting 16m 30s , Jan 9, 2024 8:23 AM

More Kaspersky Lab Customer Service Contacts

There are of course other ways to contact Kaspersky Lab customer service besides the phone. Below we list the best ones, by medium.

Kaspersky Lab Customer Email Addresses

info@kaspersky.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Kaspersky Lab will reply our your email.

Kaspersky Lab Customer Help Desk / Web Support

usa.kaspersky.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Kaspersky Lab customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Kaspersky Lab's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kaspersky Lab agent. This phone number is Kaspersky Lab's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-328-5700 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Kaspersky Lab first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Kaspersky Lab has 1 phone number. It's not always clear what is the best way to talk to Kaspersky Lab representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kaspersky Lab. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kaspersky Lab. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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