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Kaspersky Lab Customer FAQ

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What is Kaspersky Lab's Phone Number?

The question we are asked most often is about how to talk to Kaspersky Lab customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Products and Services

What products does Kaspersky Lab offer?

Kaspersky Lab offers a variety of cybersecurity solutions including Kaspersky Antivirus for basic protection, Kaspersky...
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Does Kaspersky Lab offer a free trial?

Kaspersky Lab usually provides free trials for several products, typically lasting around thirty days. This allows users to...
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Is there a difference in features between personal and business products?

Kaspersky Lab's personal products are designed for individual users and families, featuring antivirus and web protection, while...
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Software Management

How often should I update my Kaspersky antivirus software?

Kaspersky antivirus software should ideally be updated daily to stay effective against new cyber threats. Automatic updates are...
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How do I renew my Kaspersky subscription?

Renewing a Kaspersky subscription is easy. Users can manage their subscription through the Kaspersky application or website by...
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How do I uninstall Kaspersky products?

Uninstalling Kaspersky products can be done via the Control Panel by selecting the program and choosing to uninstall it after...
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How can I contact Kaspersky for technical support?

Kaspersky Lab provides multiple ways to get technical support, including an extensive support section on their website with...
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How do I check my subscription status for Kaspersky products?

To check your Kaspersky subscription status, open the application on your device and look for the "Subscription" or "License"...
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Compatibility and Installation

What operating systems are supported by Kaspersky Lab products?

Kaspersky Lab products support various operating systems, including Windows (7 through 11), macOS, Android, and iOS, ensuring...
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Can I use Kaspersky antivirus on multiple devices?

Kaspersky's products allow for multiple devices to be protected under one license, covering various operating systems. Users...
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Is Kaspersky Lab compatible with other security software?

Kaspersky Lab products are primarily designed to function as standalone antivirus solutions. While they may have some...
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Support and Issues

Is technical support included with my Kaspersky product?

Kaspersky Lab offers technical support with most of its products, but the level of assistance can differ based on the specific...
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What steps should I take if my device is infected after installation?

To address a device infected after installing Kaspersky software, ensure the software is up to date and perform a comprehensive...
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What is Kaspersky Lab's product refund policy?

Kaspersky Lab's refund policy allows customers to request refunds if unsatisfied, typically within thirty days of purchase....
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What should I do if I encounter a virus while using Kaspersky Lab software?

To address a virus detected by Kaspersky Lab software, users should first update the software and virus definitions, then...
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We look to the Kaspersky Lab issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kaspersky Lab issues reported to GetHuman
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