What steps should I take if my device is infected after installation?
Asked 5 months ago
If a device has been infected after installing Kaspersky software, there are several steps that can be taken to address the situation effectively. First, it is important to ensure that the Kaspersky security software is up to date. Regular updates help to protect against the latest threats and vulnerabilities.
Once the software is updated, perform a comprehensive scan of the entire system. Kaspersky software is equipped with powerful scanning tools that can identify and eliminate a range of malware and security threats. After the scan is complete, follow the instructions provided by the software to remove any detected threats.
If the initial scan does not resolve the issues, consider running a boot-time scan. This type of scan allows Kaspersky to detect and remove malware before the operating system starts, which can be particularly effective against persistent threats.
In addition to scanning, review the security settings within the Kaspersky application to ensure that real-time protection is activated. This feature continuously monitors your device for potential threats and helps to prevent future infections.
Finally, it may be beneficial to change passwords for sensitive accounts and enable two-factor authentication wherever possible to enhance security. For specific guidance related to individual circumstances, checking the official Kaspersky website may provide additional resources and information on security measures.
If you need to call Kaspersky Lab customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Find a list of many popular Kaspersky Lab questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.