JustFab Customer Service

Phone Number & Contact Info

JustFab's Best Phone Number

Toll-free·Calls Customer Service·Most popular JustFab number

How do I talk to a live human at JustFab?

A:Press 1 then 0#, then 0#

Does JustFab offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 24 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this JustFab phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 0#, then 0#
Below are some clips we've found from JustFab's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Hello. Thank you for calling JustFab. Calls are recorded.
How can I assist you today?
I'd be happy to help you with membership changes. Please say or enter the ten digit phone number associated with the account."
Excerpt from a call with JustFab
Sunday, January 7, 2024 9:29 PM

The first phone menu

"Thank you for calling JustFab, designed in LA, styled true to you. To ensure we pair you with the right fashion consultant, please choose from one of the following options.
If you're calling to place an order, have questions regarding a style you've seen, or if you're wondering when to start stocking your mailman, press one.
For all billing inquiries, press two."
Excerpt from a call with JustFab
Monday, January 1, 2024 9:11 PM

What are the hours and when should I call?

JustFab operates the call center for this 866-337-0906 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JustFab phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JustFab staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call JustFab is Monday. The most busy day to call is Thursday, which averages 190% more phone calls by comparison. Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call JustFab

In summation, the best day to call JustFab is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that JustFab staffs the call center well on Monday.

Why Customers Call JustFab

If you have time to do a bit of reading before you call JustFab, we recommend you read over some of our problem-specific articles.

What is JustFab's return policy?

JustFab's return policy allows customers to return any item within 30 days of purchase for a full refund or store credit. The item must be unworn, in its original condition, and with all tags attached. JustFab offers free return shipping within the United States. To initiate a return, customers can contact the customer service team or start the return process online. Once the return is received and processed, the refund or store credit will be issued within 10 business days. However, if the item is marked as Final Sale, it is not eligible for return. JustFab aims to provide a seamless and hassle-free return experience for its customers, ensuring their satisfaction with every purchase.

What is JustFab's sizing chart?

JustFab offers a comprehensive sizing chart to help customers find their perfect fit. Our sizing chart includes measurements for all clothing items, including tops, bottoms, dresses, and accessories. To determine your size, measure yourself using a tape measure and compare your measurements to the chart. For tops and dresses, you'll need to measure your bust, waist, and hips. For bottoms, measure your waist and hips. Our sizing chart is available on our website and provides specific measurements in inches for each size range. We recommend referring to the sizing chart before making a purchase to ensure the best fit. If you have any further questions or need assistance, our customer service team is always ready to help.

What payment methods does JustFab accept?

JustFab accepts various payment methods for a convenient shopping experience. Customers can choose to pay with major credit cards including Visa, MasterCard, American Express, and Discover. In addition, JustFab also accepts payment via PayPal, a secure and widely used online payment platform. This allows customers to make purchases using their PayPal account balance or linked bank account. By offering multiple payment options, JustFab ensures flexible payment choices for their customers. Whether you prefer using a credit card or PayPal, JustFab strives to accommodate your preferred payment method, making your shopping experience smooth, secure, and hassle-free.

Top JustFab customer service problems

Click the link above to get answers to just about any JustFab customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to JustFab, and their purpose. Are any of these similar to the reason you are trying to call?
General inquiry: "I need to talk to customer service."
- From a call lasting 1m 1s , Mar 29, 2024 5:52 PM
General inquiry: "I need to speak to customer service."
- From a call lasting 1m 20s , Mar 29, 2024 5:48 PM
Family visit: "My kids are here today but Penelope will be here any minute."
- From a call lasting 33s , Mar 1, 2024 1:49 AM
Unauthorized transaction refund: "I had an unauthorized transaction of fifty dollars and fifteen cents and I need it refunded."
- From a call lasting 8m 50s , Feb 20, 2024 2:41 PM
Unauthorized charge dispute: "Fifty dollars was taken off my card without my permission."
- From a call lasting 5m 9s , Feb 20, 2024 2:36 PM
Cancellation request: "To cancel my plan."
- From a call lasting 3m 46s , Feb 14, 2024 2:22 PM
Billing inquiry: "I need to talk to someone in reference to the money that you're taking out of my account."
- From a call lasting 3m 54s , Feb 8, 2024 8:12 PM
Requesting refund for charge: "I need my refund back for this month because I'm not shopping."
- From a call lasting 6m 24s , Feb 7, 2024 7:15 PM
Refund request and VIP cancellation: "I see, you take sixty six point ninety seven in my account, but I need to refund me my money."
- From a call lasting 13m 48s , Jan 12, 2024 3:12 PM
Unwanted charges inquiry: "Why are they trying to take out my account without my authorization for forty-nine dollars?"
- From a call lasting 6m 36s , Jan 7, 2024 9:29 PM

More JustFab Customer Service Contacts

There are of course other ways to contact JustFab customer service besides the phone. Below we list the best ones, by medium.

JustFab Customer Service Live Chat

justfab.com - Customer Service
Click "Live Chat" on the right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, JustFab provides this option.

Conclusion and closing notes

This is JustFab's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JustFab agent. This phone number is JustFab's best phone number because 20,370 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-337-0906 include Place an Order, Update Info, Track an Order, Cancel an Order, Refund and other customer service issues. The JustFab call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, JustFab has 1 phone number. It's not always clear what is the best way to talk to JustFab representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for JustFab. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JustFab. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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