JustFab Customer Service Issues

Hello, my name is Jolleen. I am reaching out as a current member of your company. On November 27, [redacted], I canceled an order totaling $82.10 with order number [redacted]82, which was mistakenly charged to the wrong PayPal account. Despite canceling the order promptly after realizing the error, my husband has yet to receive a refund after 16 days. The email confirmation of the cancellation assured me that I would not be charged. However, the issue seems to lie with Jusfab, as PayPal has confirmed they are awaiting acknowledgment from your company to process the refund back to my husband's bank account. I kindly request a prompt resolution to this matter. Thank you for your attention, and I anticipate hearing from you soon to address and resolve this issue.

I would like to cancel my membership and request a refund. I am concerned about the automatic deductions from my account without making any purchases. While I understand this is a rule, it is causing me distress. Please cancel my membership without further deductions, as I find it difficult to visit your website and locate the "skip the month" button. Thank you.

I recently ordered a pair of boots but they were sent back to the warehouse due to an address issue. After correcting it, I placed a replacement order on January 15th, but I have yet to receive it. Despite being told to wait, my mother, who lives with me at the same address, has received her orders placed after mine. I'm frustrated with the situation and the responses I'm getting. I just want my boots and some more human interaction from customer service who can help me. I appreciate your assistance in resolving this matter. Thank you, Teresa H.

On January 6th, [redacted], I contacted Just Fab to cancel my VIP membership. The representative, a woman whose name I don't recall, assured me she would cancel it and refund the £35 charge for January. However, I have received notifications from my bank indicating an overdrawn account status due to another deduction this month. This has caused me financial strain as I have children to care for and am struggling to provide for them. I kindly request your assistance in resolving this matter promptly.

Isabella offered to assist with an issue, but I haven't heard back yet. Can someone else help me out? Below is the email exchange: From: Jenn <[redacted]> Date: Mon, Mar 1, [redacted] at 10:14 AM Subject: Re: PRM_JustFab_Customer ID: [redacted]48 To: Isabella Abellon <[redacted]> I still have the box. Can you send me a return slip? Thank you! On Tue, Feb 23, [redacted] at 1:57 PM Jenn <[redacted]> wrote: That would be great, thank you! Please tell me how to proceed. On Wed, Feb 3, [redacted] at 5:45 PM Isabella Abellon <[redacted]> wrote: Hello Jennifer, Thank you for your response! Normally, you have thirty days to process your return. Due to the current situation, we can offer a one-time courtesy store credit return for your JustFab account. Let me know your preference, and I will handle it promptly! Warm regards, From: Jenn <[redacted]> Sent: Thursday, February 4, [redacted] 1:33:22 AM To: Isabella Abellon Subject: Re: PRM_JustFab_Customer ID: [redacted]48 Unfortunately, I am past the 30-day return window. Would it still be possible to return? On Wed, Feb 3, [redacted], 12:57 AM Isabella Abellon <[redacted]> wrote: Hello Jennifer, Thank you for sharing your feedback! We're sorry to hear the items from order# [redacted]30 did not fit well. Your review is valuable to us, and we will use it to enhance our products. Although you are past the return window, we want to help. Feel free to return the item for store credit or an exchange. If you need further assistance, please let me know! Thank you in advance for your cooperation! Best regards,

I recently made a purchase with JustFab using my credit card and inadvertently got signed up for a VIP membership. Despite my multiple emails stating I do not want to be a VIP member, my card was charged $39.95. I want a refund promptly. The items I received didn't fit properly, so I also request a refund for those. I am disappointed and frustrated with the lack of response to my emails. I will be contacting the Better Business Bureau and my bank if this issue is not resolved. Please refund my money to my Bank of America account urgently. I expect a prompt and reasonable resolution to this matter. Kindly acknowledge this message and inform me of the necessary steps to resolve this issue. Thank you for your attention to this matter.

I bought a pair of shoes using my VIP £10 discount for the first purchase promotion, but instead of the expected £13 with shipping, £39.99 was deducted from my account on the delivery day. The shoes arrived after Christmas when I was supposed to get them in 2-3 working days. I didn't place any additional orders, so I'm confused about the additional charge. I would like to have the excess amount deducted from my account refunded.

I recently made a purchase as a new customer without realizing it included a 'VIP subscription' that charged me an additional £39.00. I am disappointed by the lack of clarity on the website, leading to this unexpected charge. Despite attempting to contact customer service through 'Live Chat' during the specified hours, I was unable to reach anyone. I have also reached out to PayPal to report this issue. The practice of charging a monthly fee for a subscription without clear consent or usage is concerning. Due to my busy schedule, I am unable to take advantage of the perks of the VIP subscription. After researching online, I found that many others have faced similar problems, indicating a common issue with the process. In light of this, I am requesting a full refund for the 'VIP subscription' as compensation.

I have been contacting JustFab regarding a return order I made on April 11th. Despite my efforts to resolve the issue, I have not been successful in getting a resolution. I was unaware of the specific procedure for returning shoes to exchange for a larger size, so I sent them via postal service on April 3rd. I provided the agent with the tracking number for the order, but I keep being told to call back in 72 hours. However, each time I call back, I have to explain the situation to a new agent, and the call often gets disconnected while I'm on hold. As an elite customer, I find it frustrating to encounter such difficulties over a simple exchange for a bigger shoe size. I am considering cancelling all my dealings with JustFab and lodging a formal complaint because the lack of assistance for one pair of shoes, in this case, the black Onyx Giselle classic pumps, is unacceptable.

I downloaded JustFab last night and followed the procedure. However, whenever I enter my email and password, check the box to confirm I'm not a robot, and press the light grey button below, I keep getting a red pop-up message saying that JustFab does not recognize my account. I've tried multiple times but still can't place my order for boots. Please fix this issue immediately. Thank you!