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Jitterbug Customer Service

Phone Number & Contact Info

Jitterbug's Best Phone Number

800-733-6632
Toll-free·Calls Customer Service·Most popular Jitterbug number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Jitterbug?

A:Press 4, then wait for a representative. You can also use our free service that can talk to Jitterbug for you and report back.
Q:

Does Jitterbug offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Jitterbug below.

Let us call and talk to Jitterbug for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Jitterbug phone number to document the phone system.
Here is how our research team describes the way the Jitterbug phone system greets you: Lively - To make a payment or pay your bill, press 1. For questions about your device, press 2. To move your number to a new phone, press 3. For all other account-related questions, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4, then wait for a representative.
Below are some clips we've found from Jitterbug's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Lively. If you would like to make a payment or have a question about your bill, please press one. If you have questions about your device, please press two. If you are calling about we are experiencing high call volumes at this time."
Excerpt from a call with Jitterbug
Wednesday, February 7, 2024 9:49 PM

The first phone menu

"Thank you for calling Lively.
If you would like to make a payment or have a question about your bill, please press one.
If you have questions about your device, please press two."
Excerpt from a call with Jitterbug
Thursday, May 16, 2024 12:54 AM

What are the hours and when should I call?

Jitterbug operates the call center for this 800-733-6632 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 141 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Jitterbug call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jitterbug phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jitterbug staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Jitterbug is Sunday. The most busy day to call is Wednesday, which averages 560% more phone calls by comparison. Again, this is based on a sample of 141 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Jitterbug

In summation, the best day to call Jitterbug is Tuesday.

Why Customers Call Jitterbug

If you have time to do a bit of reading before you call Jitterbug, we recommend you read over some of our problem-specific articles.

What is Jitterbug?

Jitterbug is a user-friendly mobile phone designed with simplicity in mind. It is an ideal choice for seniors or individuals looking for an uncomplicated and straightforward mobile experience. Offering a range of basic features, Jitterbug focuses on essentials such as calls, text messaging, and easy access to emergency services with a dedicated button. With its larger buttons, intuitive interface, and clear display, Jitterbug promotes user convenience and minimizes confusion. It also provides additional features like a built-in camera and an optional health and safety package for added peace of mind. Jitterbug aims to bridge the technology gap and offer a reliable communication solution that is accessible to all.

What are the features of Jitterbug?

Jitterbug offers a range of user-friendly features designed to cater to the needs of older adults. The phone comes with large buttons and a simplified interface, making it easy to navigate. It includes a powerful speaker for clear and amplified sound, ensuring calls are easily audible. The built-in camera allows users to capture and share special moments with their loved ones effortlessly. For enhanced safety, Jitterbug offers an urgent response button, providing instant access to emergency services whenever needed. The phone also supports GreatCall Link, a service that keeps family members updated on the user's well-being. Additionally, Jitterbug offers a long-lasting battery life, allowing for extended usage without frequent charging. Overall, Jitterbug combines simplicity, safety, and convenience, making it an ideal choice for older adults seeking a reliable and easy-to-use mobile phone.

Is Jitterbug compatible with hearing aids?

Yes, Jitterbug is compatible with hearing aids. The phone is equipped with a hearing aid compatibility (HAC) feature that ensures clear and audible communication for individuals with hearing loss. With an M4/T4 rating, Jitterbug meets the highest level of compatibility set by the Federal Communications Commission (FCC). This means that the phone minimizes interference, feedback, and background noise when used with hearing aids, providing a seamless and comfortable experience. Whether you wear a behind-the-ear (BTE) or in-the-ear (ITE) hearing aid, Jitterbug is designed to work effectively with both styles. Connect with loved ones, enjoy conversations, and stay connected effortlessly with Jitterbug's hearing aid compatible design.

Top Jitterbug customer service problems

Click the link above to get answers to just about any Jitterbug customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Jitterbug, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about purchasing phone: "I wanna be like everybody else. I'm gonna learn how to text and take pictures."
- From a call lasting 4m 27s , Feb 2, 2024 1:43 PM

More Jitterbug Customer Service Contacts

There are of course other ways to contact Jitterbug customer service besides the phone. Below we list the best ones, by medium.

Jitterbug Customer Help Desk / Web Support

lively.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Jitterbug customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Jitterbug's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jitterbug agent. This phone number is Jitterbug's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-733-6632 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Jitterbug first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Jitterbug has 1 phone number. It's not always clear what is the best way to talk to Jitterbug representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Jitterbug. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jitterbug. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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