Jitterbug Customer Service

Phone Number & Contact Information

800-733-6632
Toll-free·Calls Customer Service·Most popular Jitterbug number
Q:How do I get a live human at Jitterbug?
A:Press 4, then wait for a representative.
Q:Does Jitterbug offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Saturday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Jitterbug phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4, then wait for a representative.
Here is how our research team describes the way the Jitterbug phone system greets you: Lively - To make a payment or pay your bill, press 1. For questions about your device, press 2. To move your number to a new phone, press 3. For all other account-related questions, press 4.
Below are some clips we've found from Jitterbug's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Lively. If you would like to make a payment or have a question about your bill, please press one. If you have questions about your device, please press two. If you are calling about we are experiencing high call volumes at this time."
Excerpt from a call with Jitterbug
Wednesday, February 7, 2024 9:49 PM
The first phone menu
"Thank you for calling Lively.
If you would like to make a payment or have a question about your bill, please press one.
If you have questions about your device, please press two."
Excerpt from a call with Jitterbug
Friday, February 2, 2024 1:43 PM

What are the hours and when should I call?

Jitterbug operates the call center for this 800-733-6632 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 82 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jitterbug phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jitterbug staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jitterbug is Sunday. The most busy day to call is Saturday, which averages 700% more phone calls by comparison. Again, this is based on a sample of 82 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Jitterbug is Tuesday.

Why call this Jitterbug number?

Below is a sample of recent calls to Jitterbug, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about purchasing phone: "I wanna be like everybody else. I'm gonna learn how to text and take pictures."
- From a call lasting 4m 27s , Feb 2, 2024 1:43 PM

More Ways to Contact Jitterbug Customer Service

There are of course other ways to contact Jitterbug customer service besides the phone. Below we list the best ones, by medium.
Jitterbug's website
https://www.lively.com/support/ - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Jitterbug customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Jitterbug's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jitterbug agent. This phone number is Jitterbug's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-733-6632 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Jitterbug first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Jitterbug has 1 phone number. It's not always clear what is the best way to talk to Jitterbug representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Jitterbug. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jitterbug. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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