Jitterbug Customer Service Issues

I have been using my Jitterbug Smartphone for some time now, and I am experiencing difficulties with sending pictures through WiFi. Even though it connects to the internet, it fails to send pictures while on WiFi. I have tried following all the directions provided by customer service but to no avail. They have assured me that it should work if connected to WiFi, but unfortunately, it doesn't. As I have limited data and a large family with whom I exchange pictures regularly, I need a solution to this problem or possibly a different phone that can handle this task efficiently. My grandchildren have mentioned having similar issues with their smartphones, and upon switching to different models, they were able to send pictures without any problems. Any advice on how to resolve this issue would be greatly appreciated.

I attempted to reach you twice but was unable to connect via phone. I am dissatisfied with the Jitterbug android service from Great Call. I rely on my phone for communication with friends and family but have little success with calls and emails. My primary uses are for calls, Google Maps, camera, storage, and OnStar, but the $80 monthly charge is too expensive for me on a fixed income. I aim to update my email to [redacted], keep my current phone number, receive paper bills at [redacted] 1st Ave. S., Federal Way, WA [redacted], eliminate unnecessary features, and reduce my monthly costs to under $50. Please contact me via email or phone promptly. Thank you, D.L. Batson.

I bought a Jitterbug2 recently and followed the Quick Start Guide, but didn't see the "Home Screen." My phone isn't working, so I can't call for help. I tried rebooting, and when the phone turns on, it shows "Powered by Android" then "Welcome to Great Call - Get Started." If Great Call can't fix this, please cancel my service. I've emailed before but haven't heard back.

I am seeking assistance in setting up a new phone for my 91-year-old husband. He does not have his own Google account and currently uses mine. At the "Get Connected" screen, I encountered difficulties connecting to available networks such as Harvey.net and MySpectrumWiFi. Despite selecting options, I received messages like "authentication problem" and "not in range." I am unsure how to proceed with connecting to my Google account, which is linked to [redacted] His previous phone was basic without texting or apps. I have yet to activate the new phone due to concerns about potential audio issues like the previous model. Any guidance on resolving these connectivity issues and setting up the phone would be greatly appreciated. Thank you, Nan Harvey

My name is Edward G., and I recently received my second replacement phone within 30 days. Despite the efforts of the Lively advisor and technician, the issues with my previous phone could not be resolved. I was instructed by the advisor, Trevor in California, to wait for a call on Thursday, January 13th, at 9:30 AM Eastern time regarding setting up the new phone. Unfortunately, as I write this, it is already past the scheduled time, and I have been unable to reach the Lively Customer Care number after waiting for over 25 minutes. I am reaching out here to request assistance in contacting Trevor or receiving help with setting up my new phone.

I keep receiving multiple messages claiming I won an ATV in a contest a few months ago. When I tried to claim the prize, it redirected me to a page about paying for shipping or some fitness product. I am confused and unsure about the legitimacy of these messages, especially since they also mentioned winning an iPad. I need to speak to someone to clarify this situation and arrange payment for shipping, but I'm not sure whom to trust. Can anyone provide assistance in verifying these contest winnings and how to proceed? Thank you.