JPMorgan Chase Customer Service

Phone Number & Contact Info

JPMorgan Chase's Best Phone Number

800-392-5749
Toll-free·Calls Customer Service·Most popular JPMorgan Chase number
Q:

How do I talk to a live human at JPMorgan Chase?

A:Press 1 at the first menu. Next, press 0#, then press 0.
Q:

Does JPMorgan Chase offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this JPMorgan Chase phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu. Next, press 0#, then press 0.
Here is how our research team describes the way the JPMorgan Chase phone system greets you: You may enter your party's extension at any time. Experiencing an alarm: press 1, Dial by name directory: press 2, Customer service main menu: press 3, All other calls: press 4.
Below are some clips we've found from JPMorgan Chase's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"This call will be monitored and recorded and your voice may be used for verification. Welcome to JPMorgan Wealth Management. This means that payment for most US securities are due. And must be received the next business day following the date the trade was executed.
For more information, please speak with your adviser or a service professional or visit s e c dot gov.
To better assist you with your investment account please enter your debit card number followed by the pound key."
Excerpt from a call with JPMorgan Chase
Monday, May 20, 2024 10:53 AM

The first phone menu

"This call will be monitored and recorded. And your voice may be used for verification. Welcome to JPMorgan Wealth Management. All ten ninety nine tax forms for investment accounts have been mailed and are available on chase dot com. Fifty four ninety eight tax forms for retirement accounts, will be sent on or about May thirtieth. Please visit chase dot com forward slash online tax center For more information and instructions on TurboTax downloads, To better assist you with your investment account, please enter your debit card number followed by the pound key.
If you don't know it, press one.
If you need more time, press two."
Excerpt from a call with JPMorgan Chase
Wednesday, April 3, 2024 9:01 PM

What are the hours and when should I call?

JPMorgan Chase operates the call center for this 800-392-5749 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 117 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JPMorgan Chase phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JPMorgan Chase staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call JPMorgan Chase is Sunday. The most busy day to call is Friday, which averages 225% more phone calls by comparison. Again, this is based on a sample of 117 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call JPMorgan Chase

In summation, the best day to call JPMorgan Chase is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that JPMorgan Chase staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call JPMorgan Chase

Below is a sample of recent calls to JPMorgan Chase, and their purpose. Are any of these similar to the reason you are trying to call?
Homeowner's insurance policy inquiry: "I'm just trying to figure out if I can use the insurance policy that I have or get a copy of the policy you purchased for me."
- From a call lasting 37m 41s , Mar 18, 2024 3:27 PM
Payment recall status: "I'm just following up on the status of a payment that was recalled and trying to find out what happened."
- From a call lasting 17m 42s , Mar 12, 2024 4:35 PM
Status of replacement card: "I reported my lost debit card a week ago and still haven't received the replacement."
- From a call lasting 4m 38s , Jan 29, 2024 5:25 PM

More JPMorgan Chase Customer Service Contacts

There are of course other ways to contact JPMorgan Chase customer service besides the phone. Below we list the best ones, by medium.

JPMorgan Chase Customer Help Desk / Web Support

jpmorganchase.com - Customer Service
Online customer service support
As a last, sometimes only, resort- JPMorgan Chase customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is JPMorgan Chase's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JPMorgan Chase agent. This phone number is JPMorgan Chase's best phone number because 8,388 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-392-5749 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call JPMorgan Chase first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, JPMorgan Chase has 1 phone number. It's not always clear what is the best way to talk to JPMorgan Chase representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for JPMorgan Chase. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JPMorgan Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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