JPMorgan Chase Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at JPMorgan Chase?
Q:
Does JPMorgan Chase offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for JPMorgan Chase below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this JPMorgan Chase phone number to document the phone system.
Here is how our research team describes the way the JPMorgan Chase phone system greets you: You may enter your party's extension at any time. Experiencing an alarm: press 1, Dial by name directory: press 2, Customer service main menu: press 3, All other calls: press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu. Next, press 0#, then press 0.
Below are some clips we've found from JPMorgan Chase's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"This call will be monitored and recorded and your voice may be used for verification.
Welcome to JPMorgan Wealth Management. But
To better assist you with your investment account, please enter your debit card number followed by the pound key."
Excerpt from a call with JPMorgan Chase
Saturday, June 29, 2024 2:25 AM
The first phone menu
"This call will be monitored and recorded.
And your voice may be used for verification.
Welcome to JPMorgan Wealth Management.
All ten ninety nine tax forms for investment accounts have been mailed and are available on chase dot com.
Fifty four ninety eight tax forms for retirement accounts, will be sent on or about May thirtieth.
Please visit chase dot com forward slash online tax center For more information and instructions on TurboTax downloads, To better assist you with your investment account, please enter your debit card number followed by the pound key.
If you don't know it, press one.
If you need more time, press two."
Excerpt from a call with JPMorgan Chase
Wednesday, April 3, 2024 9:01 PM
What are the hours and when should I call?
JPMorgan Chase operates the call center for this 800-392-5749 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 210 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the JPMorgan Chase call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JPMorgan Chase phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JPMorgan Chase staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call JPMorgan Chase is Sunday. The most busy day to call is Monday, which averages 130% more phone calls by comparison. Again, this is based on a sample of 210 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call JPMorgan Chase
In summation, the best day to call JPMorgan Chase is Thursday.
Why Customers Call JPMorgan Chase
Below is a sample of recent calls to JPMorgan Chase, and their purpose. Are any of these similar to the reason you are trying to call?
Wire transfer inquiry: "I'm calling to inquire about a global wire transfer."- From a call lasting 4m 11s , Jul 18, 2024 2:55 PM
Question about mortgage charge increase: "I just got my charge yesterday, and it suddenly jumped up, like, a hundred and fifty bucks or so, and I'm trying to find out why because I haven't gotten any sort of notification for that."- From a call lasting 6m 3s , Jul 3, 2024 6:00 PM
Homeowner's insurance policy inquiry: "I'm just trying to figure out if I can use the insurance policy that I have or get a copy of the policy you purchased for me."- From a call lasting 37m 41s , Mar 18, 2024 3:27 PM
Payment recall status: "I'm just following up on the status of a payment that was recalled and trying to find out what happened."- From a call lasting 17m 42s , Mar 12, 2024 4:35 PM
Status of replacement card: "I reported my lost debit card a week ago and still haven't received the replacement."- From a call lasting 4m 38s , Jan 29, 2024 5:25 PM
More JPMorgan Chase Customer Service Contacts
There are of course other ways to contact JPMorgan Chase customer service besides the phone. Below we list the best ones, by medium.
JPMorgan Chase Customer Help Desk / Web Support
As a last, sometimes only, resort- JPMorgan Chase customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is JPMorgan Chase's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JPMorgan Chase agent. This phone number is JPMorgan Chase's best phone number because 8,388 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-392-5749 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call JPMorgan Chase first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, JPMorgan Chase has 1 phone number. It's not always clear what is the best way to talk to JPMorgan Chase representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for JPMorgan Chase. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JPMorgan Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.