JCP.com Phone Number

Calling JCP.com customer service faster by GetHuman

800-322-1189
Customer service
Current Wait: 164 mins (89m avg)
Hours: 24 hours, 7 days; best time to call: 10:45am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
ReturnsCancel orderChange orderTrack orderComplaintA different issue
Get to a live person fastest: Press 1

Reasons customers like you called recently

An item that I ordered in a larger order is now saying that it was delivered. But I did...
2d ago
Confused about filing for rebates. I bought six Cooks waffle makers. Do I send a for...
4d ago
Need to talk with a rep to verify I’m filing rebates properly.
4d ago
order *********-****-****, ordered * pairs of shoes...received alert stating my order w...
8d ago
order number ****-****-****...I received an alert stating that my order was delivered f...
8d ago
my order ***************** needs a corrected email of *****@***.com*it was entered INC...
9d ago
My order was shipped to the wrong address, tried to call customer service and waited fo...
10d ago
Is your online customer service open we have been waiting on the phone over an hour & g...
11d ago
trying to find a item that was seen in a jcpenny catalog. seeking sale prices for item...
14d ago
I have been trying to apply for a seasonal job at jcp and the national id keeps giving...
19d ago
Didn't receive my order did don't show up at my house. Is there anyway to get my money...
21d ago
You cancelled my order and I need to speak to someone.
24d ago
I am in the processing of ordering a womens winter jacket online. I have a GOSHOP** di...
a mo ago
I have not received my Jcpenney bill in the mail. I would like to always receive paper...
a mo ago
Just a note about your stores from a stockholder. Was in your Fenton, Mo store twice i...
a mo ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-322-1189 - by the Numbers

Phone number to dial
800-322-1189
Call-back available
NO
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
10:45am
Navigate phone maze to a human
Press 1
Average wait
89
Current wait
164
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone
Quality of communication
90%
Quality of help
87%
Customer votes
405
Information last updated
Mon Dec 09 2019 08:00:00 GMT+0000 (UTC)

JCP.com's Best Toll-Free/800 Customer Phone Number

This is JCP.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JCP.com agent. This phone number is JCP.com's Best Phone Number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-1189 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call JCP.com we recommend you tell us what issue you are having and then possibly contact them via phone. In total, JCP.com has 1 phone number. It's not always clear what is the best way to talk to JCP.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JCP.com - by phone or otherwise

While 800-322-1189 is JCP.com's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team, according to other JCP.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides trying to call, best to start by telling us what the issue is above. If you think this information is inaccurate or know of other ways to contact JCP.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JCP.com.

What is GetHuman's Relationship to JCP.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JCP.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Boost Mobile Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Straight Talk Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Boost Mobile or Straight Talk. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

JCP.com Contact Info

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