JC Penney Phone Number

Call JC Penney customer service faster with GetHuman

800-322-1189
Customer service
Current Wait: 19 mins (10m avg)
Hours: 24 hours, 7 days; best time to call: 9:15am
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Reasons customers like you called recently

I was supposed to receive a call last week from you guys open case that we have about a...
I need a call. No texting. I’m a senior and need to talk to a person. Call me at...
I spoke to someone last week about a item I sent back and yall have received the item a...
I was told that my return item has already came back to yall and I was suppose to recei...
I have sent back an item and haven't received my money back
I was checking out on ****** store number **** had a lady checking me out she was wonde...
Hello My name is Jamie Fenelon I want ro cancel my JcPenny order that never arrived. Ca...
I want to place a order
Need to speak to someone regarding order sent to wrong address
lost account number and pin, looking to get it back
I received my order in * different packages. Two of them had no packing slip*invoice i...
Place an order over the phone
I want to place an order with retired employee discount I want to do this and the telephone
*. I would like the refund on the curtains I returned (within the *** day return period...
Change address. Could not get through because of e-mail. Need to change my address.
See more recent reasons for calling

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Customer Number 800-322-1189 - by the Numbers

Phone number to dial800-322-1189
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Navigate phone maze to a humanPress 1
Average wait
Current wait19
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, facebook, twitter, chat
Quality of communication65%
Quality of help88%
Customer votes3,264
Information last updatedSat Sep 11 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

JC Penney's Best Toll-Free/800 Customer Phone Number

This is JC Penney's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JC Penney agent. This phone number is JC Penney's Best Phone Number because 34,284 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-1189 include Refund a Charge, Track a Package, Account Access, Return an Item, Credit Card Balance and other customer service issues. The JC Penney call center that you call into has employees from Philippines and is open 24 hours, 7 days according to customers. In total, JC Penney has 1 phone number. It's not always clear what is the best way to talk to JC Penney representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JC Penney - by phone or otherwise

While 800-322-1189 is JC Penney's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact JC Penney please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JC Penney.

What is GetHuman's Relationship to JC Penney?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JC Penney. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

JC Penney Contact Info

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JC Penney Live Chat
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