JC Penney Phone Number

Calling JC Penney customer service faster by GetHuman

800-322-1189
Customer service
Current Wait: 19 mins (13m avg)
Hours: 24 hours, 7 days; best time to call: 9:15am
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Reasons customers like you called recently

what are mattress haul away fees in chicago illinois
I need to get to a person I can talk to in the Optcial Deptment. No one will answer the...
I have already written everything I could write to explain what’s going on I think I se...
I placed an order on July *th *****-****-****-**** and you are having difficulty collec...
This is in addition to the email I wrote about not finding my mattress and I actually c...
Hello, I bought a mattress from JCPenney I think * June * $*** you took the money out o...
I placed an order weeks ago still havent received it
Trying yo find out when I receive my order*And another order if it went through I didn...
what is best *** * to call to place a new order
I placed a order with j c penny's yesterday July *th. ORDER * **************** and wa...
I made a late payment and would like to know if I could wave my late fee because this w...
Cancel online order furniture placed within ** hrs business day sofa will not fit throu...
waited on hold for a JCPenney customer service rep for ** minutes before finally giving up
Was at store **** got two tops and was charged for three
I returned an item on June **th and have never received my refund to my visa credit card.
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Customer Number 800-322-1189 - by the Numbers

Phone number to dial800-322-1189
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Navigate phone maze to a humanPress 1
Average wait
Current wait19
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, facebook, twitter, chat
Quality of communication62%
Quality of help51%
Customer votes3,262
Information last updatedTue Jul 07 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

JC Penney's Best Toll-Free/800 Customer Phone Number

This is JC Penney's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JC Penney agent. This phone number is JC Penney's Best Phone Number because 34,284 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-1189 include Return an Item, Refund a Charge, Account Access, Track a Package, Credit Card Balance and other customer service issues. The JC Penney call center that you call into has employees from Philippines and is open 24 hours, 7 days according to customers. In total, JC Penney has 1 phone number. It's not always clear what is the best way to talk to JC Penney representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JC Penney - by phone or otherwise

While 800-322-1189 is JC Penney's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other JC Penney customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact JC Penney please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JC Penney.

What is GetHuman's Relationship to JC Penney?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JC Penney. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

JC Penney Contact Info

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