JC Penney Phone Number

Calling JC Penney customer service faster by GetHuman

800-322-1189
Customer service
Current Wait: 20 mins (13m avg)
Hours: 24 hours, 7 days; best time to call: 9:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
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Reasons customers like you called recently

I want to add another name*person for pick up for my online order.
i bought a Nike shoes to be delivered in california,it was the wrong shoes arrived today.
I had placed an order on JCPenny.com (Order *****-****-****-****) *:** PM EST and reali...
I recieved a order that I did not order and it had no paperwork of shipment but I wa...
I lost may car I need a new one
I ordered online yesterday and ordered enough to get free shipping. I got an email toda...
Need help with order. No login info
Hello i went to check my balance this morning on my. JC penny. Rewards card..but it say...
Regarding my six blinds from J C Penney, fitted last October. There is a problem with t...
can shoes be shipped without the box
Where is purchase order **** **** **** ****, tennis shoes, and when is it coming to my house
I have married and need to change my last name on my account
I can't place a gift order (shipping to someone else) online. When I call the ****, no...
missing items from order. *Order Comforter set. Shams did not come. Item is now out...
My wife and I had JCP credit cards for many years. After numerous problems with your se...
See more recent reasons for calling

Help me with my issue

Customer Number 800-322-1189 - by the Numbers

Phone number to dial800-322-1189
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Navigate phone maze to a humanPress 1
Average wait
Current wait20
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, facebook, twitter, chat
Quality of communication62%
Quality of help51%
Customer votes3,261
Information last updatedMon Jul 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

JC Penney's Best Toll-Free/800 Customer Phone Number

This is JC Penney's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JC Penney agent. This phone number is JC Penney's Best Phone Number because 34,284 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-1189 include Return an Item, Refund a Charge, Account Access, Track a Package, Credit Card Balance and other customer service issues. The JC Penney call center that you call into has employees from Philippines and is open 24 hours, 7 days according to customers. In total, JC Penney has 1 phone number. It's not always clear what is the best way to talk to JC Penney representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JC Penney - by phone or otherwise

While 800-322-1189 is JC Penney's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other JC Penney customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact JC Penney please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JC Penney.

What is GetHuman's Relationship to JC Penney?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JC Penney. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

JC Penney Contact Info

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