JC Penney Phone Number

Calling JC Penney customer service faster by GetHuman

800-322-1189
Customer service
Current Wait: 14 mins (14m avg)
Hours: 24 hours, 7 days; best time to call: 9:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Return an ItemRefund a ChargeAccount AccessTrack a PackageCredit Card BalanceA different issue
Get to a live person fastest: Press 1

Reasons customers like you called recently

I have lost my Jcpenny card and would like another one sent to me please
4 hours ago
I placed an order may **nd ups says the post office delivered my package june ** th not...
19 hours ago
Compre un conforter blanco en l*nea tama*o King .. acabo de recibir el mismo pero no el...
21 hours ago
Compr* un comforter tama*o King en l*nea y lo acabo de recibir pero el mismo es tama*o...
21 hours ago
I was told by Navient that I had a credit card for JC PENNY in my name with a payment o...
a day ago
I want to place an order but the system will not except my gold card number...
a day ago
Ordered plantation shutters and toubo for windows in Jan **** Paid in full no one can...
a day ago
Customer Service is not willing to help locate order number*****************. Have bee...
a day ago
HELP - I am not getting any response*using GetHuman******@***.com*re: order...
3 days ago
I placed an order thru a jcp CS rep*on ****. Order *****-****-****-*****billed to Barba...
3 days ago
I justed receive item fc***-***** vh flex nvy *on ** ** navy and it should of be ** by...
4 days ago
Re: Order ** ****-****-****-*****I applied a $**.** gift card to this order*but my invo...
4 days ago
RETURNED * SHIRTS TWICE FOR **.** EACH NEVER GOT REFUND
4 days ago
Penney omitted Apt ** on order, ten minutes waiting on phone, wasted. GET-Human also inept.
5 days ago
Order ****************
5 days ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-322-1189 - by the Numbers

Phone number to dial
800-322-1189
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
9:15am
Navigate phone maze to a human
Press 1
Average wait
Current wait
14
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, web, facebook, twitter, chat
Quality of communication
61%
Quality of help
52%
Customer votes
3,260
Information last updated
Sat Jun 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

JC Penney's Best Toll-Free/800 Customer Phone Number

This is JC Penney's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JC Penney agent. This phone number is JC Penney's Best Phone Number because 34,284 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-1189 include Return an Item, Refund a Charge, Account Access, Track a Package, Credit Card Balance and other customer service issues. The JC Penney call center that you call into has employees from Philippines and is open 24 hours, 7 days according to customers. In total, JC Penney has 1 phone number. It's not always clear what is the best way to talk to JC Penney representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JC Penney - by phone or otherwise

While 800-322-1189 is JC Penney's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other JC Penney customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact JC Penney please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JC Penney.

What is GetHuman's Relationship to JC Penney?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JC Penney. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

JC Penney Contact Info

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