JC Penney Phone Number

Calling JC Penney customer service faster by GetHuman

800-322-1189
Customer service
Current Wait: 12 mins (8m avg)
Hours: 24 hours, 7 days; best time to call: 9:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Missing orderRefund orderReturn orderMake a paymentA different issue
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Reasons customers like you called recently

I have a problem with JC Penney log in and user name. Every time I log in, I enter my...
21h ago
can you tell me if my return label was mailed out to me its been a few days order numb...
a day ago
I had a problem with two exact orders one I received and I,m still waiting for a return...
a day ago
Last week I spent much time on the phone to one of your supervisors she assured me she...
2d ago
I was wondering on when my order will be coming in, order * ****-****-****-****. I was...
2d ago
On ******* I went to shop for my wife a birthday present. Absolutely no one was working...
3d ago
I just wanted to thank you all for keeping your store opened at Country Club mall ,the...
3d ago
Do you do women’s alteration
4d ago
Someone is trying to open a jc penny’s mc, it’s not me! I need to get hold of your fra...
4d ago
I expect them to refund the $$ so that I only pay $**.** as stated in the ad I used in...
4d ago
I'm being charged to ship items to the store. Apparently there's a glitch and just need...
5d ago
I am considering placing an order and having the merchandise sent to the local JCPenny...
5d ago
Voicing a complaint about an order placed from Facebook ad and using the sale code foun...
7d ago
No problems to report,just a comment.Love shopping at our local Penny's in Carlsbad Ca...
7d ago
I lost my card and need a replacement
7d ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-322-1189 - by the Numbers

Phone number to dial
800-322-1189
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
9:15am
Navigate phone maze to a human
Press 1
Average wait
8
Current wait
12
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or web or facebook or twitter or chat
Quality of communication
56%
Quality of help
57%
Customer votes
3,256
Information last updated
Wed Jan 22 2020 10:00:00 GMT+0000 (UTC)

JC Penney's Best Toll-Free/800 Customer Phone Number

This is JC Penney's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JC Penney agent. This phone number is JC Penney's Best Phone Number because 34,284 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-1189 include Missing order, Refund order, Return order, Make a payment and other customer service issues. The JC Penney call center that you call into has employees from Philippines and is open 24 hours, 7 days according to customers. In total, JC Penney has 1 phone number. It's not always clear what is the best way to talk to JC Penney representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JC Penney - by phone or otherwise

While 800-322-1189 is JC Penney's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other JC Penney customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact JC Penney please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JC Penney.

What is GetHuman's Relationship to JC Penney?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JC Penney. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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