JC Penney Phone Number

Call JC Penney customer service faster with GetHuman

800-322-1189
Customer service
Current Wait: 9 mins (9m avg)
Hours: 24 hours, 7 days; best time to call: 9:15am
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Reasons customers like you called recently

My online access is locked out and I need help so I can order some items
I ordered a Levi’s jacket as an XXL and in the mail I got the wrong sized jacket so I w...
Ordered an XXL and received a XL so it’s the wrong size and just want to get a exchange...
I checked out as a guest online and I didn’t save my tracking number : is there a way I...
I received my new card .. where do I call to activate.. no phone number attached.
I tried to order two items last night and use the code GOPENNY. After tax and with free...
Double charged. Item is number *************. It is for F** space LS Henley dress I was...
so i have an email from jcpenny im not sure if its a scam but i am emailing based off o...
I would like to know if they received my job application, please.
I ordered two polo shirts which according to the shipping company were delivered howeve...
Hi I am trying to purchase some items and my purchase keeps having issues getting proce...
I want to change my address
Password locked my credit card
I just called to check my account and they are saying that there going to mail me and c...
I ordered a set of queen bedsheets a few weeks ago, and was sent the wrong size and wro...
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Customer Number 800-322-1189 - by the Numbers

Phone number to dial800-322-1189
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Navigate phone maze to a humanPress 1
Average wait
Current wait9
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, facebook, twitter, chat
Quality of communication88%
Quality of help65%
Customer votes3,287
Information last updatedSun Oct 02 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

JC Penney's Best Toll-Free/800 Customer Phone Number

This is JC Penney's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JC Penney agent. This phone number is JC Penney's Best Phone Number because 34,284 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-1189 include Return an Item, Refund a Charge, Account Access, Track a Package, Credit Card Balance and other customer service issues. The JC Penney call center that you call into has employees from Philippines and is open 24 hours, 7 days according to customers. In total, JC Penney has 1 phone number. It's not always clear what is the best way to talk to JC Penney representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JC Penney - by phone or otherwise

While 800-322-1189 is JC Penney's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact JC Penney please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JC Penney.

What is GetHuman's Relationship to JC Penney?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JC Penney. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

JC Penney Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All JC Penney contacts
JC Penney Phone NumberBEST
JC Penney Live Chat
JC Penney Help Desk
JC Penney on Twitter
JC Penney on FB/Messenger
General customer information

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