JC Penney Phone Number

Calling JC Penney customer service faster by GetHuman

800-322-1189
Customer service
Current Wait: 23 mins (16m avg)
Hours: 24 hours, 7 days; best time to call: 9:15am
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Reasons customers like you called recently

I ordered my son a necklace and charm for his birthday on the **th and it’s being sent...
I ordered a ring order number ****-****-****-*****My phone said it was delivered to my...
I am trying to track an order. I called customer service*number but your automated syst...
I do not have a cell phone - only a land line
Trying to find out if gift card is still valid. Tried to use it and they said it wasn...
I want to close my jcpenney credit card account
I made a order on *-**-** order ******************. I will like to know when the shippi...
Trying to order marked down items on-line & having no success. Am totally frustrated. I...
I want to make sure I am not enrolled electronic statements I want paper statements
Need to send order to out of state . Calif. Having trouble with online ordering.
HELP JCPENNYS BRA DEPT***I LIKE UNDERSCORE BRAS **A THAT LOOKS **A AND NOT LOOK **A*P...
I ordered a girls dress on line. Last night I received an email saying my product was a...
Cancel the entire order and put money back on cards please. order *****-****-****-****
I would like my **% discount on the jacket I ordered with my JCP credit card.
I just ordered a jacket from you and don't understand why I didn't receive my **%off...
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Customer Number 800-322-1189 - by the Numbers

Phone number to dial800-322-1189
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Navigate phone maze to a humanPress 1
Average wait
Current wait23
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, facebook, twitter, chat
Quality of communication59%
Quality of help54%
Customer votes3,259
Information last updatedWed Mar 03 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

JC Penney's Best Toll-Free/800 Customer Phone Number

This is JC Penney's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JC Penney agent. This phone number is JC Penney's Best Phone Number because 34,284 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-1189 include Account Access, Refund a Charge, Return an Item, Track a Package, Credit Card Balance and other customer service issues. The JC Penney call center that you call into has employees from Philippines and is open 24 hours, 7 days according to customers. In total, JC Penney has 1 phone number. It's not always clear what is the best way to talk to JC Penney representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JC Penney - by phone or otherwise

While 800-322-1189 is JC Penney's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other JC Penney customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact JC Penney please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JC Penney.

What is GetHuman's Relationship to JC Penney?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JC Penney. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

JC Penney Contact Info

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