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Intermex Customer Service

Phone Number & Contact Info

Intermex's Best Phone Number

800-670-8611
Toll-free·Calls Customer Service·Most popular Intermex number
Q:

How do I talk to a live human at Intermex?

A:Calling this Intermex number should go right to a real human being
Q:

Does Intermex offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Intermex phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Intermex number should go right to a real human being
In fact, much of this information on this page is superfluous because this Intermex phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Intermex operates the call center for this 800-670-8611 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Intermex phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Intermex staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Intermex is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Intermex

In summation, the best day to call Intermex is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Intermex staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Intermex

If you have time to do a bit of reading before you call Intermex, we recommend you read over some of our problem-specific articles.

What is Intermex?

Intermex is a reputable financial services company specializing in international money transfers. With over 25 years of experience, Intermex offers reliable, secure, and affordable remittance solutions to customers across the globe. As a trusted provider, Intermex enables individuals to send money to their loved ones in various countries quickly and conveniently. Through their extensive network of agent locations and online platforms, Intermex ensures that the funds reach recipients promptly. Whether it's for family support, education, or business purposes, Intermex facilitates seamless money transfers, respecting customers' needs and cultural nuances. Committed to excellence, Intermex prioritizes customer satisfaction by continually improving their services and adhering to strict regulatory standards, making them a preferred choice for reliable international money transfers.

What are the fees for using Intermex?

The fees for using Intermex vary depending on the specific service and transaction type. Intermex offers competitive rates and strives to keep fees affordable for its customers. For money transfers, fees are based on the amount being sent and the destination country. It is recommended to use the fee estimator on the Intermex website or contact customer service to get an accurate estimate of fees for a particular transaction. Additionally, Intermex may apply fees for additional services such as currency conversion or delivery options. It is important to review the fee schedule and terms and conditions provided by Intermex to have a clear understanding of the fees associated with using their services.

Is Intermex available in all countries?

No, Intermex is not available in all countries. While Intermex is a leading money transfer company, its services are currently limited to a specific range of countries. Intermex operates primarily in the United States and Mexico, offering secure and efficient money transfer solutions between the two countries. Additionally, Intermex has expanded its services to a few other countries, including Guatemala, Honduras, El Salvador, and Colombia. These targeted countries have a significant level of migration and demand for reliable international money transfers. As the company continues to grow and expand, it is possible that Intermex might extend its services to other countries in the future. However, at this time, its availability is limited to the mentioned countries.

Top Intermex customer service problems

Click the link above to get answers to just about any Intermex customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Intermex, and their purpose. Are any of these similar to the reason you are trying to call?
No specific issue: "Uh-huh."
- From a call lasting 6m 6s , Jan 3, 2024 5:43 PM

More Intermex Customer Service Contacts

There are of course other ways to contact Intermex customer service besides the phone. Below we list the best ones, by medium.

Intermex Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Intermex will reply our your email.

Intermex Customer Help Desk / Web Support

intermexonline.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Intermex customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Intermex's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Intermex agent. This phone number is Intermex's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-670-8611 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Intermex first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Intermex has 1 phone number. It's not always clear what is the best way to talk to Intermex representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Intermex. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Intermex. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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